Virginia Automotive Service

Work was completed promptly and efficiently. more

Thanks to you lads for excellent service on Friday to our Hurricane MH after it was towed in Friday evening. We arrived after your 6 PM closing but you waited; you allowed us to overnight in your service yard and supplied electricity, and you were courteous in every way. To boot, the tire was properly balanced and gave no hint otherwise the rest of the way to Florida. All was well. Again, many thanks for excellent service! (Rev.) Ted & Norma Britten New Brunswick, Canada more

I was satisfied with the service done to my car. more

staff was knowlegable, polite,educated. overall good experience. more

Great service; upfront pricing; great payment options; took a little too long- car dropped off at 1030/11ish...didn't get it back until 6ish; very apologic about wait however more

We have only been working with Virginia Automotive Service for about five months. My husband and I are beyond amazed at the service we receive. The team really goes out of there way to take care of our needs. You can trust these guys to give it to you straight. We will not take our cars ANYWHERE else. more

Virginia Automotive does not take the time to properly diagnose what is causing the problem that you report to them. So what they'll do is take the "shot gun" approach and identify the biggest and most expensive problem that they can see and tell you that what you need to fix in order to correct your problem. I have already spent over $1000 trying to get to the root of a problem that they still haven't found. If you have an older foreign car I wouldnt take it there. more

Had an appt and as soon as I arrived they took the car in and had it changed rapidly. They also let me know if there were any issues with the car that might need attention soon. more

They are always honest, dependable, and friendly. Every time I take one of my cars to them it comes back driving better than when it goes in. Plus the EPS option helps pay for the bigger expenses. more

As usual received great,fast & friendly service at Virginia Automotive. Advertisement in the mail & my first appointment a few years ago have made me a customer for life. more

Jim Byars and his team ROCK! They made a very tough day for me turn out really good, thank you! more

I have had 4 auto services to try to work on my Saab with very little success. In 2 days they fixed everything. A little pricey, I thought, but with a 91 Saab, what can you expect more

I was very pleased with their work. I had a flat tire on my way to work. I was greeted promptly at the door. My was taken back and checked out.I was told I needed a new tire and upon further inspection, it was discovered that I needed another one. I bought the one tire from them I wasn't able to get back to them to recieve the second tire but I did recieve one somewhere else. So. I'm glad I found out about the tires. I thank them for that. more

Great service and a friendly staff. more

I called that morning because my car wouldn't start. I was able to be seen within 10 mins of arriving at the shop. They were able to have my problem diagnosed (ended up being a bad battery only), and was able to get another one and put in quickly. I got to the shop about 8:30am - was out by 9:30am. Will definitely use this place again! more

They have provided me with great service. I took them a dealer estimate of work that needed to be done. They checked and was able to do more for less. Good warranty also. more

I love that they are very thorough in checking my car when I take it here for oil changes. I wish the service could be faster but it's not too long. more

Dear Sirs, 10/07/2011 I am complaining about the service provided by your company. I meet with Mr. Ed (the owner) at BNI and he recommended that I have my "state inspection" at his facility. I called the office and declared my intention and I repeated this intention upon arrival. I was presented with a bill of value $573 (it was higher but this amount was the "must" do or fail the inspection). The items ranged from cleaning head lights to (recommended brake change to flushing various systems). I declined the un-related work to the state inspection but I was decline the inspection. I was charged $16 for alleged "pre-inspection" which was not the purpose of visit to the shop. I drove from Short Pump to your shop (about 70 miles round trip), wasted total of three hours driving and waiting and I paid $16 dollars and did not get the inspection. I went to spare parts shop and bought $25 kit to clean the headlights. Today I passed the state inspection and received Sticker number P3942293 dated 10/07/2011 at station 9120- complete automotive of Richmond Inspector 6799- Radcliffe, Darrell My brakes passed the inspection. All items listed in your "bill" were not needed to pass the inspection. I request a refund of the charge $16 which I did not ask for. Please share this e-mail with the owner "Ed". Thanks, Jamil Touma more

As always, they are honest, quick, and timely. They don't do things to your car unless they really need done! more

I was recommended by a friend to come to this place for my oil changes, inspections, etc. I have to say, they customer service I received was very good. The employees were very friendly and treated me with respect. Everyone did a very good job. I was able to get everything I needed done in a timely manner. I will just say keep up the good work. more