Vip Car Care

Keith, your plastic coolant tank was cracked, ten years old and leaking (I showed it to you). The tank was replaced 4/15/10 @ $123.40 including labor (not $200). You came back in 7 months with a different leak that was now inside the car. In an attempt to "accommodate" you , we subtracted the $40 check out from your last oil change(remember?). Now 11 months after the first coolant tank, you demanded that we foot the bill for unrelated tail light issues or you'll "ruin our reputation online"? As we mentioned after your failed extortion attempt, you probably have a blown head gasket. Have you noticed the rough idle and check engine light that you now have but didn't have or mention on the first two visits? I have no problem standing behind my repairs, but you needed the tank AND the new one is not leaking. Please research the tank, the heater core and headgasket online before visiting your next shop. I still wish you and the next shop well. more

Keith, your 10 year old coolant reservoir was cracked and leaking. Remember seeing it? The tank was replaced 4/15/10 @ $123.40 including labor not $200. You came back 7 months later with a different leak now inside the car. In an attempt to "accommodate" you , we subtracted the $40 check out from your last oil change. Remember? Now 11 months after the coolant reservoir, you demanded that we foot the bill for unrelated tail light issues or you'll "ruin our reputation online"? As we mentioned at your last visit: The coolant loss with no visible external leaks, the rough idle and check engine light are all SIGNS of a head gasket failure. Unfortunately, we're now too gun shy to touch your car or give you a definitive answer. I have no problem standing behind my repairs, but you DID need the reservoir AND the new one is not leaking. I still wish you and your new shop well. Partner #1 more

My Volvo V70 was losing coolant, so I took it in. For $200 VIP replaced the reservoir. I was still losing coolant, so back in I went. Partner #2 told me the problem was in my heater core--then charged me $40 for checking it out, even though Partner #1 had misdiagnosed the problem. Heater core repair was $492. Still, I continued to lose fluid. This time when I came in they said they didn't know what the problem was, but that it could be a gasket. When I asked about standing behind their work, they replied in tandem: "Well, you signed for it." more

After taking my car to 4 different repairs shops in the area, these guys finally fixed my problem! Pros: No problems since last repair Cons: none more