VCA Pets Are People Too Veterinary Hospital

This was nice local vet until recently, when they sold out to a giant chain. The changes have been overwhelming, and even the staff complains. Instead of giving your dog a normal checkup, they now make you choose from several packages of optional tests and procedures, pushing the higher-priced ones, which are loaded with tests rarely considered necessary for most dogs. If you need ear-wash for your dog, you are automatically sold a giant bottle. If you complain, the staff says, ""we've been bought out by a chain, and this is the only size they let us sell now."" Prices have gone up for almost every procedure, and they try to push the high-margin prescription foods they carry, rather than suggesting a range of options that might work for your pet.\r \r Yes, this is a still an option for 24 hour emergency care. But for routine care, try to find a real vet. This place has sold out. more

I've not had a lot of vet experience, but my cat, Elmo, seriously hurt his tongue Nov. 2008, and they were all I knew to take him to.They saw him immediately, were very caring and kind. The Dr. called me twice a day to let me know how he was doing. It was very expensive, because of the treatment and putting in a feeding tube, but I felt very confident in choosing Pets Are People too, and, based on my experience, would highly recommend them for emergency care of your pets. I would normally take them to the Atlanta Humane Society, because of the cost (both my cats are adoptees), but their clinic has short hours and no weekends at all, which is when I needed the help. Thanks! Pros: great vets, caring staff, excellent and in depth advice Cons: smelly waiting room, discharge tech was not as helpful as I'd like more

I've used Pets Are People Too for several years for borading but recently got charged $112.00 for two nights boarding due to new fees. They now require fecals every 6 months, a new vaccination twice a year, and they plopped on an $18.00 exam fee on top of these two fees. I could have put my dog in a hotel for less money. I have no problem getting my dog's any vaccination they need, but I think these guys are digging for money any way they can. I won't be going back. Pros: good hours for pick-up. Cons: add-on mandatory costs. more

I agree with the above reviewer. PAPT has terrific veterinarians and amazing emergency care. My family has been taking our pets there for 25 years--long before they expanded, sold-out, and hired Gary, who is always too busy being snooty to actually assist customers. I am loyal to their vets for showing expertise and compassion when my pets were in dire trouble. However, the boarding facility can no longer compete with the day-camp style facilities (I recommend Barking Hound). My dogs come home pent-up and anxious--and they always have to urinate immediately in the parking lot, no matter how many ""extra"" walks we paid for. I would say keep this place on-call for vet care, especially emergencies, but board elsewhere. more

We have been using Pets are People Too for almost 4 years for our dog and cat. Dr. Wood is wonderful and we will continue to trust the care of our sweet animals to the wonderful staff at Pets are People too. We use to board there but after a recent impromptu tour have chosen to make the drive to a better place. The kennels were being cleaned out so the mess was somewhat understandable but the kennels were tiny and stacked on top of each other and the worst was the very loud rap music blaring not exactly what we would call peaceful music for animals already in a stressful situation. Our dog would come back very depressed and stressed which we thought was from being away from home but in recent boarding trips he has come back refreshed, happy, and always jumps out of the car to stay with his friends at Smith Farms. There are plenty of kennels that are a little more of a drive where the dogs can see the sun and play on grass. Smith Farms is wonderful - try them. more

After reading the reviews I thought I had to share my experience with Pets are People too.\r \r I would definatly recommend PAPT for any of your emergency and non-emergeny needs. I recently moved from Los Angeles, two days after arriving my cat was having issues going to the bathroom. The only vet I could find open on Sunday was this 24-hour vet service. After arriving I did have to wait a good 45min to get in, the place seemed very busy. But hey, what do ya expect being the only vet open around? It turned out that my cat had a UTI. A very serious condition. He did have to spend a couple of nights but turned out to be fine. The prices seemed reasonable and the staff very friendly and helpfull. \r Since then, I have been back for vaccinations and boarding my pets there many times. The only complaint I have is that the wait times are occasionally high. The place seems to be very popular. They are currently going through some kind of renovations and have alot of construction to deal with. After to talking to the front desk employee's it seems the location has been there for many years. I think 20+ so they must be doing something right. Pros: Availablity Cons: Parking more

I felt I had to write to support the wonderful staff at this business. My regular vet clinic is Pharr Road Animal Hospital but twice I have been to Pets are People Two at Ansley Mall for emergency, weekend or middle-of-the-night visits. The first time, a couple of years ago, a wonderful young vet stitched up my Akita's foot but also, without prompting, noticed a small skin condition Nikki had been experiencing for years in spite of traditional medical treatments and shared with me some nutritional remedies she had used with her own Huskies. I tried her recommendations and they continued to work for Nikki whenever the skin problems recurred. \r \r Last week I took Nikki, who had since become elderly and crippled, back to PAPT in the middle of the night. Nikki was in the throes of suspected bloat. A very young vet technician, who could not have weighed more than 90 pounds herself, singlehandledly lifted Nikki (about 95 pounds) out of my car's backseat and heroically rushed her into the clinic to the emergency room. Sadly the x-rays determined Nikki had suffered bloat and torsion, and the professional staff at Pets are People Too very kindly, gently and efficiently prepared her for immediate anesthesia and thereafter euthanasia. I felt as though Nikki and I were surrounded by caring family members who respected Nikki's feelings and mine, who loved animals and felt the pain Nikki was experiencing as though it were their own. \r \r Although I had not expected Nikki's end-of-life experience to take place at Pets are People Too at Ansley Square, I am grateful to them for being there for us, for handling everything so well, for their continuing contact with me and assistance as I arranged Nikki's funeral and later picked up her belongings, for their thoughtful condolence card when I was not a regular customer, and for just being so understanding and compassionate in this time of grief.\r \r I would highly recommend this clinic. Pros: open 24 hours, professional staff who truly care about your pets more

My better half took our dog to this vet to be neutered. We were using a prepaid certificate for the neuter from ""Friends of Animals."" We dropped off our dog with no issues. A couple of hours later, the doctor called me to let me know that they performed tooth extraction for my dog because he still had a ""baby tooth"", this was an additional $15 charge. Within 15 minutes, the doctor called again to let me know that they were going to give my dog a ""booster shot"" because it was their policy and that the person at the counter should have explained this and it would be an additional charge of $26 and that the person at the counter should have explained their policy of giving this booster shot. I told the doctor that the counter person had not explained anything other than coming back later in the evening to pick the dog up and if there are any complications the dog may have to stay overnight. I recapped the additional charges: $15 for the tooth extraction and $26 for the booster, so that there would be no surprises when I came later that evening to pick my dog up for the neutering. When I arrived to pick up my dog, the person at the counter told me that the total charges for the neutering would be over $180. I discussed the variance from the billing and what the doctor called me to let me know. The doctor claimed that the person at the counter should have explained all the additional charges. They did not. They are not helpful. Seems that they are all about getting your pet in there and then running up the bill without first consulting the pet owner. Oh yeah, did I mention that I brought my dog in for a NEUTERING and not a tooth extraction or booster shot?\r \r Terrible communication. Terrible customer service. Probably the BEST ""NO CUSTOMER SERVICE,"" I have even experienced. Would not recommend this vet's office. Pros: 24hr Cons: Lack of Customer service and communication more

I started taking my cats here, almost 8 years ago, because it had the biggest sign and I could find it (I had just moved here)! I have never been dissapointed. They are always helpful, whether boarding or vet services, and they always seem knowledgeable and friendly. The only two complaints I would have is if you are a walk-in, be prepared for a (sometimes very) long wait, and sometimes they are a little pricey compared to other places. That being said, I think this is a great animal hospital and, especially during emergencies, always there for you and your pet! Pros: Good doctors, friendly staff Cons: Expensive, long waits more

I've read previous negative reviews, but I have nothing but good experiences here. I took my dog here with a leg injury; he was shaking alot so I knew something was seriously wrong. After I had already tried two other Atlanta area vets who wouldnt see him, Pets Are People Too saw him right away, and the staff were very concerned about my dog. Maybe it was because they werent busy at that particular moment, but the vet came right in after examining him and explained things very well. I was in and out with good advice. They called two days later to check up on him, and when I called a week later to see if my dog was okay because he was still limping I got great advice then too, that really calmed my nerves about my pup. I recommend! Pros: great staff Cons: price more

This place may be fine for yearly vet checks and immunizations, but I will never take an animal here that is in need of hospitalization or critical care. I took my adopted puppy here when she wouldn't stop throwing up. It was determined that she had the Parvo virus. Apparently Dr. Forrest was doing everything by the book except she released my puppy after only being on antibiotics for a day and half (mild cases of Parvo should be treated for as little as 2-4 days and up to a week). She was admitted on a Friday evening, released to me on Sunday morning, readmitted Sunday evening, tried to pick her up again on Tuesday and when I had her in my arms walking out the door she started coughing. They took her back for another night as having kennel cough. Gave her back to me the next day with pneumonia. By the way, avoid Dr. Mathes if you have to go to this place. She wouldn't even call me back when I said I was calling about breathing problems. They never called to see how she was doing even after I had spent $3000 with them.\r \r Wednesday I took her to my regular vet - Ansley Animal Clinic and they recommended Georgia Veterinary Specialists - great place - but it was too late. My puppy was dead on Friday. In short, I adopted a puppy that cost me $4000, and she never spent a night with me.\r \r Her mild case of Parvo most likely would have cleared up if they had just kept her for the usual 4 days that it takes for the virus to go through her system. Maybe it's because I got the inexperienced, graveyard shift Dr. Forrest. If you love your animals, and they are in need of critical care, please take them to Georgia Veterinary Specialists 455 Abernathy Road 404-459-0903 Exit 5B off of GA 400 opposite North Fulton Tennis Center. The cost is about the same, and the care is a 100 times better. A doctor will call you every day and an assistant. They have visiting hours, state of the art equipment and doctors who specialize in anything your animal may need. Pros: open 24 hours Cons: care, expertise, lack of real concern more

For more than 10 yrs my dogs have received exceptional service from PAP2 ranging from care and surgeries to boarding. I am amazed at these negative reviews, for I have experienced very few problems. The only untoward customer service situation I can recall was attended to quickly and to my approval. Costs for treatments, care and/or surgery have been discussed in detail and taken into consideration. I was given the opportunity to decide what was necessary and what would be provided. I was not insulted by the staff in any capacity, for they undertstood my position when it came to care of my pet and the cost involved! Perhaps those who had less than good experiences at PAP2 should be clearer in their communications and their demands for their pets. I never waver when it comes to service or cost, for I am adamant that I receive the best for my hard earned money. Compared to other vets, PAP2 provides good services at basically fair prices. I will continue to be a satisfied customer. If that changes, I will be the first to tell it! Pros: Good Customer Service/Great Pet Care Cons: Exaggerated Estimates for Procedures more

I have always found problems on each visit. I have my own vet. \r \r When you leave a toy for your pet a statement is signed with a description . All toys are thrown in a bin after your pets arrival. So what does the pet play with? You have to describe the toy in order to retrieve it\r \r Recently, I made an appointment for hip xrays. I was put into a waiting room and a young female vet with an arrogant attitude made it clear that they didn't do such a procedure and it would take two weeks to complete the OFA paperwork after the xrays were taken .\r \r I said this information was needed before my male could breed and that the breeder (who is the author of the definitive book on this breed) told me just a few days ago that a suitable female was in heat and she needed this hip information right away before the breeding could take place.\r I wanted to call my breeder on my phone and the vet walked out even though I asked her to stay. I was told by the breeder that vets will tell you informally when the xrays are taken as to whether the hips are in good, average or bad condition and the paperwork two weeks later will be the official record.\r \r The vet walked back in and was very adamant that she knew what she was talking about and no vet would ever give an opinion and one always has to wait for the paperwork to find out. The breeder could hear this at the other end of the phone and said to me that the vet did not know what she was talking about as it was done all the time.\r \r She agreed to give me the name of a suitable vet and disappeared into the back room never to return. I called my own vets office, while waiting for her, and they scheduled an xray appointment for the next day. They said that the vet would tell me after examining the xrays what he felt about the condition of the hips and then send in the paperwork.\r \r I will never go to this place again after being treated with such disrespect by a pompous,rude, adversarial ""professional."" more

My best advice is to rely on this place only as an absolute last alternative- read all vets and animal hospitals in a 50 mile radius are closed except this one. Unfortunately, the majority of the negative reviews are right in line with my experiences at this horrid excuse for a vet. In my 8 months in the area, I have had 5 unsatisfactory encounters including the following: an unnecessary shot, a catheter left in my dog's leg after surgery (i was rudely asked on the phone- are you sure it isn't just tape?- no, i replied- it is a tube sticking out of my dog's leg), being asked to return for a bandage change on the busiest day of the week without being asked to make an appointment, changing the wrong 'bandage' (removing tape from his leg when there were bandages wrapped around his entire head related to an ear surgery), and then being told that all related procedures would be comped- problem returns requiring additional surgery and they fold on this offer. Please note, I do not wish to discredit the qualifications of any of the veterinarians on staff as all seem to have a genuine respect and concern for the pets. However, the place is set up as a business and does not give the type of care one would like to associate with his or her dog or cat's caregiver. Pros: parking, vets Cons: rude and incompetent staff, long waits, negligent behavior more

The main thing I would like to note are all the uneeded tests Pets are People Too had be do before her surgery. I found out my dog had a mast cell tumor, cancer. I had now spent over $1000 on test just to find this out, mind you nothing had been done yet to remove the tumor. I was sent to a specialist, another $400, who recommended amputation. I decided to go to my original vet for a second opinion who said he could remove the tumor and it should have been done a long time ago there was no need for all of these tests it was obvious what my dog had. He also said that there was no need to amputate. I let him do the surgey, only $350. My dog is fine and healthy. I guesss if i would have listed to pets are people too I would have amputated my dogs leg unecessarily and been out another $1500. They really care about one thing at Pets are People Too. Pros: The staff was nice at the Ansley Square location Cons: 1 thing in mind ""the dollar"" more

I took my cat in to PAPT, because he wouldn't eat his food. I mentioned that I was using a new shampoo on him and that an allergy may be causing the loss of appetite, but that I just wanted to be sure. The ""vet"" quickly dismissed this as an option. My cat was X-rayed (he was, of course, fine) and he prescribed some medicine. I should have stuck by my guns and refused the medicine - have you ever tried to give a cat a pill...even in those little treats, it's ridiculous. When I got my cat home, I washed him without the shampoo and he had his appetite back in a little over a day. I shared this experience with some fellow pet-lovers, and they were shocked that he so quickly dismissed the possibility of a shampoo allergy. I would prefer a vet who was actually concerned about my pet's health and not just about selling me ""services,"" ""food"" and ""medications."" more

Good doctors and affordable prices but i have left my dog boarding twice and both times she comes back with something wrong. First time i left her for 2 nights and came home with a couple of blisters close to the mouth area... the doctor suggested that she might have hurted herself with the kennel and even considered the idea of some fancy auto-immune disease, the sores started to clear away next day...i decided to give them another chance thinking that maybe my dog indeed hurted herself with the kennel being her first time in one of them...\r I went over to check out the facility first and everything looked good and clean so i went ahead and left her for a week...she came back with the same sores and on top of that one of her paws was bleeding. Pros: Good prices Cons: Poor animal care more

It was my first time bring my dog too a pet hotel. The first impression should be the best the first thing i did like that customer service excellent. I did not have the vaccination record which i was thankful for holding my pet for 24 hour. To contact barfield to faxed the vaccination record. I spoke to the representative to see if they received the paper work which they did stated from the rep. However, I came back from the trip to pick up my dog they state that they did a vaccination my dog. I stated to the manager my dog did not need vaccinated which i was not paying for so manager have a folder of fax which the record of vaccination stated will not charge, but the manager did not apologized she stated will talked to the person about not put the paperwork in the files. I feel like that number was not concern about error was made by the vet charge double prices with no apology. I plan to stay away from the Pets Are people too vet. more

I took my dog to PAPT with a swollen ear. They suggested a very expensive surgery. I asked if there were any other options and was told there was a way to treat the problem but that it only had a 50% chance of success. Because of circumstances, and the fact that I just got the feeling that I was being pushed a little too hard for the surgery, I decided to the second option. The ""Vet"" took my dog and said he would be back in about 5 minutes. I heard some yelping and 5 minutes later he was back. They had put a catheter in her ear and wrapped her head with some gauze. I knew there was touble when the gauze started coming unwrapped while the ""Vet"" was explaining that I was to leave it on for 10 days. They gave me a cone collar that came off in the parking lot. I managed to replace it. When I got home the gauze was seriously coming unwrapped and a couple of head shakes later the catheter has come completly out of my dogs ear. I called to see what I could do and they explained I could try to reinsert it myself. Needless to say I found a better vet the next day. At best these people are completly incompetent. At worst they purposely sabotaged my dogs treatment in order to force me into a ridiculously expensive surgury. Under no circumstances should anybody ever bring their pet to these unscrupulous idiots. \r \r Do yourself and your pet a favor and bring them to Ansley Animal Clinic. They are right around the corner, and not only do they fix my dogs problem, but they did it for 400% less money than PAPT. more

When I moved to Atlanta and knew no one I found a great boarding services, caring and helpfull medical personell and staff, and convenient hours of opperation at PAPT. Highly recomended to all. Pros: Service, Medical Staff, Adoption services more