It was my first time bring my dog too a pet hotel. The first impression should be the best the first thing i did like that customer service excellent. I did not have the vaccination record which i was thankful for holding my pet for 24 hour. To contact barfield to faxed the vaccination record. I spoke to the representative to see if they received the paper work which they did stated from the rep. However, I came back from the trip to pick up my dog they state that they did a vaccination my dog. I stated to the manager my dog did not need vaccinated which i was not paying for so manager have a folder of fax which the record of vaccination stated will not charge, but the manager did not apologized she stated will talked to the person about not put the paperwork in the files. I feel like that number was not concern about error was made by the vet charge double prices with no apology. I plan to stay away from the Pets Are people too vet.
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