Upstate Imports

I trust upstate imports for all of my vehicle repairs. I own a 2006 Saab 9-3 Aero. They have superior knowledge of my vehicle, and have most parts in stock for speedy service. They take customer service to a whole new level! At upstate imports you feel like more than just another customer, you feel like a friend! more

Upgraded my well kept 3 series with a rebuilt engine and putting up with my questioning his every move. May not know everything but does know where to find information so he look like he know everything. more

I tell everyone I can about going to Upstate.. and now I have another reason. Brake rotors were "out-of-warranty" by 22 days.. but again, they took care of me and replaced the rotors with no charge!.. thanks again. more

Car taken in when scheduled, tech came out and explained thoroughly what he did and explained options. Felt comfortable with results. Nice waiting room! more

Had car in to get fuel pump changed on Saab Sportcombi. Fast and efficient service. And the coffee was great too. more

Great customer service. Resolved our problem in a timely manner. more

I always got great service from the local BMW dealership, especially during warranty, however, when the car gets to be 7-8 years old, a more affordable alternative makes great $en$e. Upstate Imports is a real "find"! more

Everyone is very nice and Brian really took the time to explain what was wrong with my car. I feel I can definitely trust Brian and finding a mechanic you can trust is very difficult. more

Very satisfied with the repairs they did on my Volvo. They had my car repaired as scheduled and also completed when they said vehicle would be ready, with no hidden costs or surprises upon pick-up. Thanks for making the repairs needed such as easy process to have done! more

First time visting. Though my car require a major repair, the people were very clear explaining what needed to be done, were upfront on costs and the time it would take to do the job correctly. more

Very nice shop, every repair has been with out issues. They will advise if there is anything additional that should be repaired. I like this as I would prefer to have everything fixed while they have the car. more

My first experience with Upstate Imports was a pleasure. The staff was professional and did everything to make sure I was completely satisfied. Nice Job! more

Fair price. Excellent customer service. more

I received prompt feedback on diagnostics and an honest answer as to repairs. I took my car to Upstate after taking the car to another garage that charged me for repairs without actually fixing the problem. I talked to Brian and he immediately believed me and knew that I had a different problem with my car. Though the repair is costly (it is a Saab) I feel better knowing I took my car to experts and they listened while I went back and forth on whether to move forward with repairs. My only regret is my not going to them from the get go. more

The owner (Jeff) is very accessible and accommodating. They have consistently done a good job for me. more

We do recommend already more

Very professional and done in a timely fashion more

I wasn't as confident with my visit as last year. Last year at inspection time, Jeff himself worked on my car and fixed a problem that was constantly stunning all other garages and BMWdealerships. Until recently my car was running very good. Once the weather was freezing up, my car started acting up, finding out the thermostat was stuck which caused sensors to go off. They had smoke tested the car every time I had it inspected, and no one even Jeff last year couldn't find anything, it was the catylac convertor that was the problem, well it seemed like that was again setting off the same code, but who knows. the light on the license plate that needed replacing was fixed last year by your shop and this year needed a whole new unit, so rather than spending any more on these constant issues that no one can make a permenant fix to, I decided to trade it in, you just have to draw the line. The Receptionist is an asset,(very nice), but I didn't feel the positive feedback from anyone else, and was rather set back by a fee for checking it out and really not telling me anything I didn't tell him was wrong with it. Too bad, I feel you are better than the dealershops, but felt you only cater to those who will pay the big bucks, (customer service is a plus if you want people to come back). more

Able to get my car serviced while waiting. more

I had to have the timing replaced on my Mini Cooper and felt very comfortable trusting the job would be done well by Upstate Imports. I hate taking my car to the dealer and feel like these guys really know what they are doing. more