Universal Overhead Door Co

It was a Saturday night and my garage door jammed in the closed position with both cars inside. I didn't know how I was going to get to work on Monday if I couldn't get it fixed. I called Universal Overhead Door Company on Saturday night after 8 PM. He came right over and fixed the door so that we could get our cars out. He saved me from having to rent a car to get to work, was very personable and expedient. His rates were also very good. I didn't feel like I was being taken advantage of as I have in the past when I've needed help on a weekend. In addition, he took the time to explain to me what was wrong and what he was doing to fix it. Excellent customer service! I would highly recommend Universal Overhead Door Company. When we replace the door, we will be calling Universal first! more

Tom fixed my broken door, quickly and profesionally. He explained everything he did and left the job site in great shape. This was on a Saturday afternoon and his price was more than fair. I will recommend Universal Door and surely use them again if the need arises. more

I used this business before and they replaced a cable and guaranteed it. The cable broke. He said he would honor the guarantee. He made an appointment to show but never did, no call no nothing. the door is part of my historic home and I have kept it maintained. I thought the business name Universal implied a familiararity with a wide variety and degree of versatility. I at least expected a phone call as a no show is flaky behavior and unprofessional to waste someone else's time because they choose not to communicate pro or con. Since we had done business in the past, maybe he at least could have recommended someone else rather than leaving a customer feeling that their business doesn't count. Pros: he responded to my first call for service 2 yrs ago Cons: doesn't seem to be able to handle what he advertises he services more