Universal Cinema AMC At Citywalk Hollywood

I saw 'Just Go With It' with friends and it was an OK experience. I paid $10 for general parking but later found out that it's $5 if you get validated at the movies (I'm from out of town). After eating lunch with friends at Panda Inn, we purchased tickets outside at the kiosks. My friends paid for my ticket, but I think it was like $12.50 for a ticket...that's pretty expensive. One of my friends got a slurpee at the concession stand and that was pretty quick. We overshot our theatre because we were looking at the movie posters and standees so we felt kind of dumb. more

As I went in to see a brand new movie (Harry Potter) and used passes purchased for my anniversary, I expected a light crowd on a matinee show, as well as a crystal clear show presented since the print was no more than 3 days old. As a projectionist myself, I do understand that my eyes are finely tuned, but still. Within moments of the trailers beginning I noticed that the tension was not adjusted (which causes a jittery of jumping of the picture) as well as a focus problem. ANY projectionist who can run a 35mm projector should be trained on how to tune this! Their first problem was not communicating this to the guy upstairs. Secondly their management staff is unprofessional, trying to correct the guest without listening to the full comment/complaint. Finally if indeed this was something out of their control (like a skewed or burnt lens) then WHY would they place a new movie in that house?! Theater itself looks clean, but that can be done anywhere! Don't waste your time!!!! Only reason they got two stars from me is they know how to hand a pass over to silence the customer!!!! Pros: Guest Service and Rectification Cons: Print placement, outdated equipment. more

Save your evening - this place will ruin it. DO NOT GO. annoying crowd. no oversight. it's like going to a high school keg party without the keg or the fun. more

My disgust at the movie theater cannot be adequately put into words. After the last experience, I vowed never to go again. I have never had a good time there, but the last time took the cake. People blatantly talking on phones, not paying attention, etc. Worse yet, there was a large group of teenagers standing in the aisle joking and having fun. YES, STANDING IN THE AISLE. For well over 15 minutes. I went and told management and they told me there wasn't much they could do about it. Really> Really?!! You have people standing in the aisle having a party and you don't think asking them to leave or take a seat or quiet down is relevant? This theater is filled with amateurs. Theatergoers. Staff. Everyone. I should know better, as Citywalk is a tourist trap. Still, avoid at all costs. Pros: The outside looks awesome. Cons: Everything. Unprofessional staff. Amatuer patrons. more

With theaters increasing their movie ticket prices, it should only be fair that these theaters increase the quality of the film going experience. Here's what you are looking to spend at the AMC Universal Citywalk for two adults. $5 for parking, $23 for two adults, $14 for popcorn and drinks - which is $42 for just two people. I spent that much money to watch a movie at this place over the weekend only to watch a movie where the projector bulb was causing the picture quality to change from light to dark throughout the movie. Not only that but there was a baby crying in the theater and no ushers were around to do anything about it. Mind you, this is a 10pm weekend show and someone brought a baby to the theater! With the amount of money they charge, they should be able to properly maintain their projector equipment and provide the appropriate usher service for disruptive people in the audience. There are other theaters in L.A. that care for their customers. I'd recommend going to those places and avoiding this AMC. Cons: Poor picture quality more

On 12/25/06 I saw A Night At The Museum w/my brother & his wife at the CityWalk IMAX. I paid $45 online for 3 adult tickets. THE IMAX has no ushers. The ArcLight charges the same amount & the Arclight provides ushers. With no ushers there is no bag checking. I brought canned pineapple while my brother paid $19.50 for a medium popcorn, 2 large drinks, & nachos which made my sister-in-law ill with gas. BUT NO ushers is mostly bad. Ushers would have closed the doors when the film started & kept late comers from stepping on me. Ushers also would have made sure that by the time the lights dimmed everyone had a seat. Among those who came on time, not everyone had found a seat when it got dark. A CRUCIAL function of ushers is to stay during the film (at the ArcLight anyway) and monitor audience behavior. Not 10 minutes into the film a baby began crying. A woman was standing in the side aisle next to a stroller rocking the baby. I was so irritated that I screamed ""Take that baby outside woman!"" I didn't pay $45 to hear a baby cry. Instead of anyone telling me ""Shhhhh"" someone shouted something in support. There should have been an usher right there letting the woman know that AMC policy did not allow her to remain inside the theatre while her baby cried. In my opinion $15/ticket entitles me to the AMC providing the staff necessary to insure that my IMAX ""experience"" is pleasant and smooth. THE IMAX auditorium is on the top floor of the theatre. The ladies restroom on the right side of the auditorium is not well maintained. When I and my sister-in-law used the restroom, out of the 4 stalls, the 2 we used did not have toilet paper. The woman who entered the stall next to me said ""Oooh, this place is nasty."" I don't even want to know to what she was referring. I was in the first stall and the lock did not lock on the stall door. THE PICTURE was crisp and the sound was too but due to the overall experience I would not recommend the IMAX theatre at CityWalk. Pros: The sound, picture and seating at the AMC Loews IMAX are great. Cons: Poorly maintained female restrooms, poor customer service -no ushers. more

Last week I had to walk out of a screening. Why? Broken seats, embarrassingly bad (very soft focus) projection and an absolutely freezing cold theater. The very courteous manager, giving us passes to use elsewhere at AMC, said that they were going to be replacing all the seats in January. Hopefully, they will also be doing a complete inside remodel because bad projection, no stadium seating and faulty climate control do not make for an enjoyable experience. Pros: Your parking is reimbursed for a $10 voucher good at Citywalk restaurants or the concession. Nice, if you're planning on eating, otherwise it's nota great deal. Cons: Broken seats,bad projection more

Saw a great movie, but wasn't good enough to make me want to go to this movie theater ever again. I felt completely ripped off! Pros: has all the mainstream movies, clean Cons: Too many commercials, Too expensive to park more