As I went in to see a brand new movie (Harry Potter) and used passes purchased for my anniversary, I expected a light crowd on a matinee show, as well as a crystal clear show presented since the print was no more than 3 days old. As a projectionist myself, I do understand that my eyes are finely tuned, but still. Within moments of the trailers beginning I noticed that the tension was not adjusted (which causes a jittery of jumping of the picture) as well as a focus problem. ANY projectionist who can run a 35mm projector should be trained on how to tune this! Their first problem was not communicating this to the guy upstairs. Secondly their management staff is unprofessional, trying to correct the guest without listening to the full comment/complaint. Finally if indeed this was something out of their control (like a skewed or burnt lens) then WHY would they place a new movie in that house?! Theater itself looks clean, but that can be done anywhere! Don't waste your time!!!! Only reason they got two stars from me is they know how to hand a pass over to silence the customer!!!!
Pros: Guest Service and Rectification
Cons: Print placement, outdated equipment.
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