Tri City Appliance

Been using Tri City for 25 years. Anytime I had any issues I called and they took care of it immediately. Excellent service! more

We used Tricity for years and thought they were amazing. The workers where always professional and we received good, if not great, service. The problem with Tricity is that once you have a problem with them, you are treated in a rude and unprofessional manner. The head of customer service has a lot to learn about how to talk and treat customers. It took weeks to get someone to call me back about the problem we were having (the problem was caused by Tricity) and the head of customer service refused to even listen to me and basically told me to go away. I left several messages for the owner, Sheamus and never received a call back. I spoke to a friend who I had recommended to Tricity and she had similar problems with customer service. Everything is great as long as things are running smoothly. But once you have a problem, they will not work with you to resolve the issue. After my experience with them, I would strongly recommend using another vendor. more

My Experience recently when converting from oil to gas was excellent! I decided to use Tri-City after several people I know recommended their services and of course after meeting with their Sales person Jonathan. His presentation during my buying process was extremely professional and the price very fair. Pros: null Cons: null more

Had a really great experience with this company. The tech who came out to service the furnace was very friendly and courteous. They were neatly dressed and wore booties so not to track any dirt on my new hardwood floors. They did performed a heating tune up for only $99 which I thought was a great price for the service. the office even called ahead to let me know when he was coming over to my house becuase I work and needed to meet the tech during the window of time they gave me. Great Service overall!! more

my family has been using tri-city for over 20 years and not once did we ever get bad service.they are a grade A business in every aspect and these current reviews i'm sure aren't by disgruntled customers but by disgruntled competitors who have no idea how to keep up with tri-citys 100% guaranteed customer satisfaction. more

Through a Home Depot solisitation, I had Tri-City come to my new home for PM or "preventative maintenance". The $89 price seemed too hard to pass up but the technician recommended $1,800 of real PM and I did not bite, but called my trusted AC contractor who told me that they would come the distance to my new home. They found a wire deliberately disconnected so that my unit would not have worked come the first summer heat wave. Do NOT fall for this sham. more

After reading such positive reviews, I was surprised when my overall experience with Tri-City ended up being very disappointing. Once the money changed hands, so did the customer service, which another reviewer described as 'deplorable' -- I'd say that is exactly the right choice of word. What a shame. more

@ A.B - We care about you at Tri City. If for any reason you are not happy, please contact our office and we would be happy to resolve your concerns. Our customers are the bloodline of our business!\r \r Seamus Warakomski\r Owner more

At Tri City we take these reviews very seriously, if you find that you are not satisfied with our services please call our office at 203-874-8279 or contact us through our website and a comfort specialist will be happy to help you. I appreciate your business. more

Tri City is like a chop of central air. my central air still vibrates and sounds terrible and they tell me that the cover isn't on right. they have no idea what they are doing and when you complain, they do nothing to fix it. don't ever use them. more

But anything but friendly and honest. The phone customer service needs more than some polishing. They are careless of you as a customer they just care about the money. They only guarantee their service for a month so after they do a crappy job that will only keep working for a month if ur applinace isnt working they charge u another service fee of 75 dollars. They even try and guess what is wrong over the phone and then charge u to come over again to fix something they should of fix on the first place!!!! STAY AWAY FROM THIS THIEFS! more

Worst customer service of all time. They make promises to call you back and they never do. When you call in with a complaint, they promise to address the situation. Their idea of addressing the situation is ignoring the problem hoping that you will either forget about it or just grow tired of them and stop calling (when you do call, they grow frustrated with you, as if the problem is your fault). It took a full week and my calling everyday to schedule an appointment to have them install a gas boiler. I couldn't believe I was calling them nonstop to basically employ them. Getting a certificate of insurance was like pulling teeth. Again left a voice-mail for the contact person, after calling her 3 times and never receiving a phone call back, I decided to call for a 4th and final time. To my surprise, the rep picked up and sounded very annoyed. After telling them that I would not let anyone inside of my house with a certificate of insurance, she sent me a copy of the certificate. It only took forever to get a certificate. They are also misleading on the type of contractors they hire to complete a job but I got over that! Their pricing is decent if you fight with them and negotiate hardcore. But outside of that, I have no idea how they remain in business with subpar customer service. Cons: Rude, give you the runaround more

My experience with Tri-City Appliance was the worst service I ever received and they were recommended by Thermador. They said the trun-around time for my oven part was 4-6 weeks when in fact I discovered should only be 7-10 days. Then, they forgot to send my part out for the repair and they held it for 13 days with nothing but a ""sorry."" Their inexperienced help sent my part back to me and thank goodness they refunded my service charge. Needless to say, after 15 days, I finally sent my own part in to be serviced and have found another appliance repair from Thermador. more

Always great service.Not cheap but ""the only free cheese is in the trap!"" Pros: Very Professional, everybody cares. more

Great service, but at 25% higher than industry standard. It is even more shocking that this is a company that Home Depot endorses. I always thought of THD as good value. I 'm starting to question my opinion. Pros: Great Service, Knowledgable Cons: Cost more