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Toyota of Cool Springs

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1875 W McEwen Dr
Franklin, TN 37067

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(615) 861-8524
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Toyota of Cool Springs - Franklin, TN
Toyota of Cool Springs - Franklin, TN
Toyota of Cool Springs - Franklin, TN
Reviews
( 100 )
( 2 )
( 0 )
( 0 )
( 2 )

Best

Thank You John and Dean for making the purchase of my new Corolla so easy. Everyone at Toyota of Cool Springs was very nice .. Love my Corolla !!

Worst

This is the second time I have been to this dealership and I should have learned my lesson the first time. The first time I went the man I worked with was amazing. Very nice, and ...

Number one dealer in county 5/31/2011

""These guys are good. My wife has a 2001 Camry and the times she taken it in for regular maintenance and a few small issues, they've been great. The service department is fast and friendly which is nice to see these days. Car runs great and I would recommend them to anyone "" more
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nice staff. worth a visit 5/26/2011

Everyone was very upfront with no high pressure tactics. The best experience I have ever had purchasing a new vehicle and I have purchase about 8 over the years. more
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Thank You For Your Help!!!! 5/24/2011

Aspects i liked the most: Honesty and integrity of general manager and salesman more
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We had a great experience 5/10/2011

We had a great experience from the sales people to the service people - they have been wonderful to work with. more
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My mother is so happy with your staff 5/4/2011

I can't tell you how much I appreciate you taking care of her; my mother is so happy with your staff and is now trying to time her service needs so she can bring her car to your dealership for future maintenance needs when she visits the area. She is looking at replacing her Highlander within the next year or so, and she just knows it is Alexander rather than her local dealership who will get her business more
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Hard-working, caring employees. 4/27/2011

I worked in customer service for years before becoming a stay-at-home mom, so my radar is finely tuned for good customer service. Everyday I see people in the industry who could go that extra measure to improve the customer experience but simply can't be bothered. This is not the case at Alexander Toyota. You must make sure that those in charge know what a wonderful staff you have there and that they did something right to find such hard-working, caring employees. more
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Took such great care of me 4/21/2011

We have owned Toyotas for about 14 years now, have moved around a bit and are accustomed to the dealership experience - meaning that the drivers with the newer, more expensive cars are treated better than someone like myself. Our family is trying to hold on to a 2001 Sienna (until next year;) I was treated like any customer with a $50,000+ Sequoia! Bill (Lowman) took such great care of me, he worked really hard for us. Additionally, I encountered about 6 employees in various capacities, all of whom made me feel like I was at the Ritz more
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My experience was great 4/20/2011

My experience was great--this was my first time to your facility--A+ more
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The friendliness 4/18/2011

Most liked: The friendliness of the staff who waited on me. The Service Plan that meant no charge for the oil change. more
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I was pleasantly surprised 4/15/2011

I was pleasantly surprised to find my car was washed. I went to another dealer before and they didn't wash my car. more
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Just a very good experience 4/13/2011

Just a very good service experience and very prompt service. Your system of taking to work or home and pick up is very convenient. more
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shopping while I waited... 4/13/2011

While getting my oil changed, I shopped at Kohl's (located next door)...this was the most exciting part of my whole oil changing experience...shopping while I waited...all dealerships should be located next to shopping areas! more
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Best Service Advisors in town 4/6/2011

I have dealt with 2 advisors in the past month and they were both awesome. Tim and Dena have been nothing but professional and courteous. Both go the extra mile to make me feel like I am their best customer. I trust them with my vehicle now and forever!!!!! more
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Appreciated their willingness 4/5/2011

The Sales Manager, Finance Manager, and Salesman stayed until 10PM to finish my purchase. I was pressed for time, and appreciated their willingness to keep me from having to come back another day. more
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By far the best car salesman 4/4/2011

Our salesperson (Larry) was one of the main reasons we considered the highlander and ultimately purchased. He was by far the best car salesman I have dealt with...and I have owned/purchased 10 cars. more
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Very straightforward 3/30/2011

Salesperson - very straightforward and no pressure approach. more
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Everyone was so nice 3/29/2011

I have never been to a dealership that everyone was so nice and considerate more
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Thoroughness of service 3/28/2011

Thoroughness of service and courteousness of service rep. more
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How nice everyone was 3/25/2011

How nice everyone was, they were also very personnel. They make you fill like you are welcomed as well as very appreciative of your business. They make everything right and seem to really love their jobs. more
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It's always a pleasant visit. 3/23/2011

It's always a pleasant visit. While I didn't have to use the shuttle this time, I did see the shuttle driver and I believe I failed to mention how terrific he always is. He always remembers me, too more
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Additional information
  • Hours: Sales Mon-Fri: 8:00am - 8:00pm Sat: 8:00am - 8:00pm Sun: 11:00am - 6:00pm
  • Payments: Discover, Visa, Master Card
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