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Toyota Marin

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445 Francisco Blvd E
San Rafael, CA 94901

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(877) 321-2521
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Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Reviews
( 46 )
( 10 )
( 0 )
( 2 )
( 13 )

Best

Christine Cilantro was the catalyst that made my decision to purchase my car at Toyota Marin. She was knowledgeable, cognizant of our needs and worked very hard to find the car an...

Worst

I was considering purchasing a used Toyota from a private party. Toyota Marin agreed to asses the car for me. They kept the car longer than agreed, and when the tests were 'comple...

Very straightforward 9/21/2010

My wife and I decided to visit Toyota of Marin after reading all the positive reviews online. Turns out the entire staff was very friendly and straightforward. They had the exact vehicle we were looking for on the lot and the posted price was close to $3,000 under MSRP, a very good deal. Sure we probably could have spent an entire day working the phone with other dealers trying to see if we could squeeze an even better deal somewhere but we just didn't want to deal with the headache. We appreciated the honesty and simplicity. more
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Very straightforward 9/21/2010

My wife and I decided to visit Toyota of Marin after reading all the positive reviews online. Turns out the entire staff was very friendly and straightforward. They had the exact vehicle we were looking for on the lot and the posted price was close to $3,000 under MSRP, a very good deal. Sure we probably could have spent an entire day working the phone with other dealers trying to see if we could squeeze an even better deal somewhere but we just didn't want to deal with the headache. We appreciated the honesty and simplicity. more
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Ask for Victor Duru, Great Experience! 8/23/2010

Victor Duru made my purchase experience great. He is kind, honest, knowledgable and helpful. I will buy with him again. Toyota of Marin is a low key, friendly, "no haggle" place to buy a car. Great selection too. more
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Ask for Victor Duru, Great Experience! 8/23/2010

Victor Duru made my purchase experience great. He is kind, honest, knowledgable and helpful. I will buy with him again. Toyota of Marin is a low key, friendly, "no haggle" place to buy a car. Great selection too. more
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Excellent transaction! 8/2/2010

We bought a car from Toyota Marin, though we live over 60 miles away in Saratoga, and even have a couple of large Toyota dealers within 5 miles of where we live. The story: my wife was looking for a small yellow-color car, which we discovered was not easy to find. We contacted quite a few dealers, but the typical response was “we don’t have one available“ . Seeing our request on an auto website, Luis Duran of Toyota Marin contacted us, and was able to locate a yellow Toyota Yaris at another dealership (outside the area). We had been considering another brand (for much less money) but Luis persuaded us to buy the Yaris - a decision helped by the fact that he and his managers went the extra mile of bringing it over to the dealership, even though we had not made a final commitment. That’s what I call great customer focus and service. Luis met our price target, and so we ended up driving the 60+ miles to pick it up. We were extremely happy in in our dealings with Luis and ev more
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Excellent transaction! 8/2/2010

We bought a car from Toyota Marin, though we live over 60 miles away in Saratoga, and even have a couple of large Toyota dealers within 5 miles of where we live. The story: my wife was looking for a small yellow-color car, which we discovered was not easy to find. We contacted quite a few dealers, but the typical response was ?we don?t have one available? . Seeing our request on an auto website, Luis Duran of Toyota Marin contacted us, and was able to locate a yellow Toyota Yaris at another dealership (outside the area). We had been considering another brand (for much less money) but Luis persuaded us to buy the Yaris - a decision helped by the fact that he and his managers went the extra mile of bringing it over to the dealership, even though we had not made a final commitment. That?s what I call great customer focus and service. Luis met our price target, and so we ended up driving the 60+ miles to pick it up. We were extremely happy in in our dealings with Luis and ev more
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HAPPY CUSTOMERS 7/26/2010

Yesterday, we made the hour + drive up to Toyota Marin, despite the fact that we have several closer dealers in our immediate area because they have a superior inventory and a wonderful sales staff! If you want a Toyota, make the drive to Marin Toyota and ask for Paula Londow! She will do everything she can to make your car buying experience positive and painless...you will leave happy! more
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HAPPY CUSTOMERS 7/26/2010

Yesterday, we made the hour + drive up to Toyota Marin, despite the fact that we have several closer dealers in our immediate area because they have a superior inventory and a wonderful sales staff! If you want a Toyota, make the drive to Marin Toyota and ask for Paula Londow! She will do everything she can to make your car buying experience positive and painless...you will leave happy! more
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Long wait but good service 7/14/2010

I bought a used Mazda 3 from Toyota Marin and I found my sales person Victor Duru extremely helpful. I could tell that he was trying to make the whole process as fun as possible. There was a very long wait to see the finance person unfortunately, but Victor waited with me and even offered to drive and pick us up food! more
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Long wait but good service 7/14/2010

I bought a used Mazda 3 from Toyota Marin and I found my sales person Victor Duru extremely helpful. I could tell that he was trying to make the whole process as fun as possible. There was a very long wait to see the finance person unfortunately, but Victor waited with me and even offered to drive and pick us up food! more
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WORST EXPERIENCE EVER 7/7/2010

Toyota Marin has been the worst experience I have ever had at a dealer. I found a red 2000 civic and spoke with Paula Londow. I told her beforehand what my credit score was, what my down payment was, and if she can work with me. I was very clear if they dont have the lenders then do not waste my time by me coming down there. I filled out the credit application and came down to check out the car. I arrived and it was in the shop. Understandable, but I got to check it out so I was happy. Paula assured me that she would have it ready by 2pm the next day to test drive. I arrived and waited for her. I went and saw the civic still in the shop.Alone still no Paula. She then sent Luis Duran to tell me it wasnt ready and never came herself. I went ahead and spoke with the only bright spot in the whole dealership a really nice guy named neil..a mechanic...After speaking with him I felt comfortable with purchasing the vehicle. I went ahead and told Paula lets get this thing done. I sent all my pa more
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WORST EXPERIENCE EVER 7/7/2010

Toyota Marin has been the worst experience I have ever had at a dealer. I found a red 2000 civic and spoke with Paula Londow. I told her beforehand what my credit score was, what my down payment was, and if she can work with me. I was very clear if they dont have the lenders then do not waste my time by me coming down there. I filled out the credit application and came down to check out the car. I arrived and it was in the shop. Understandable, but I got to check it out so I was happy. Paula assured me that she would have it ready by 2pm the next day to test drive. I arrived and waited for her. I went and saw the civic still in the shop.Alone still no Paula. She then sent Luis Duran to tell me it wasnt ready and never came herself. I went ahead and spoke with the only bright spot in the whole dealership a really nice guy named neil..a mechanic...After speaking with him I felt comfortable with purchasing the vehicle. I went ahead and told Paula lets get this thing done. I sent all my pa more
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Toyota Marin's Response to Jenni S. 7/1/2010

This review is in response to Jenni S. on behalf of Toyota Marin:\r \r I would like to explain that what Joel meant was that our sales process is transparent in that the price you see posted is the selling price you pay. We spend a lot of time shopping the internet in order to make sure that we are promoting the lowest price and overall best value on a comparable used car. We value price cars so that the customer knows they are getting a great price right up front without worrying about being the best negotiator. This in turn, saves everyone time, money, and a lot of headache. We apologize if there was any miscommunication and take responsibility for that, but we cannot post prices including tax, title, and license fees because they vary by address. The customer pays sales tax in the city that they live in and that can range between 8-10% depending upon the county and sometimes the city tax. Knowing that we pre-post our best price right up front and do not negotiate off that price, we w more
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Toyota Marin's Response to Jenni S. 7/1/2010

This review is in response to Jenni S. on behalf of Toyota Marin:\r \r I would like to explain that what Joel meant was that our sales process is transparent in that the price you see posted is the selling price you pay. We spend a lot of time shopping the internet in order to make sure that we are promoting the lowest price and overall best value on a comparable used car. We value price cars so that the customer knows they are getting a great price right up front without worrying about being the best negotiator. This in turn, saves everyone time, money, and a lot of headache. We apologize if there was any miscommunication and take responsibility for that, but we cannot post prices including tax, title, and license fees because they vary by address. The customer pays sales tax in the city that they live in and that can range between 8-10% depending upon the county and sometimes the city tax. Knowing that we pre-post our best price right up front and do not negotiate off that price, we w more
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Shady salesman 6/26/2010

Tried to get an OTD price on 3 vehicles as I was going to purchase that same week. Salesman, Joel Weiss emailed me that Toyota Marin Scion was different from all other dealerships, "they broke the mold of selling cars, the price you see is the price you pay. It is a transparent transaction". Well it was NOT, as I was about ready to travel 200 miles to buy I checked one more time with Joel, he then said that the out the door price was the previous price plus tax, lic, and other adding another $2500 to the price he originally gave. The dealership is NO different than any other, the price on vehicle is what it is plus tax, lic, etc. Will not buy there. more
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Shady salesman 6/26/2010

Tried to get an OTD price on 3 vehicles as I was going to purchase that same week. Salesman, Joel Weiss emailed me that Toyota Marin Scion was different from all other dealerships, "they broke the mold of selling cars, the price you see is the price you pay. It is a transparent transaction". Well it was NOT, as I was about ready to travel 200 miles to buy I checked one more time with Joel, he then said that the out the door price was the previous price plus tax, lic, and other adding another $2500 to the price he originally gave. The dealership is NO different than any other, the price on vehicle is what it is plus tax, lic, etc. Will not buy there. more
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Great Dealer!! 6/16/2010

Unexpected, great expierence. Treated with respect and honesty. Sale Rep. (Victor Dura) was knowledgeable, patient, and easy to deal with. All contacts I had; Sales Manager, Finance, were also a pleasant surprise. more
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Great Dealer!! 6/16/2010

Unexpected, great expierence. Treated with respect and honesty. Sale Rep. (Victor Dura) was knowledgeable, patient, and easy to deal with. All contacts I had; Sales Manager, Finance, were also a pleasant surprise. more
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Service Dept Sabotaged my car 4/29/2010

Have a 2000 Cambry V-6 with 60,000 mi. The starter went bad so took it to Toyota of Marin. Also had them do the 60k check-up. Got the car back and within a day it began to shift itself into reverse whenever forward speed decreased to about 5 mph. Checked all fuses and noticed that the licenses plate light wasn't getting electricity, checked its wires and noticed that three wires going into the truck lid were cut. I Spliced the three wires and the light began working and the spontaneous shifting into reverse stopped. The Check Engine light was still on though, the fault code indicating the EGR flow was excessive and some manufacture/Instruction fault. This fault is keeping me from passing the smog check and hence getting the car registered in California. With some research I've learned that these fault codes, no matter how much reapir and new parts you pay for, will eventually come back once they start.\r \r If you think spontaneous acceleration is bad wait 'til the car starts shifting in more
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Service Dept Sabotaged my car 4/29/2010

Have a 2000 Cambry V-6 with 60,000 mi. The starter went bad so took it to Toyota of Marin. Also had them do the 60k check-up. Got the car back and within a day it began to shift itself into reverse whenever forward speed decreased to about 5 mph. Checked all fuses and noticed that the licenses plate and truck lights weren't getting electricity, checked its wires and noticed that three wires going into the truck lid were cut. I Spliced the three wires and the lights began working and the spontaneous shifting into reverse stopped. The Check Engine light was still on though, the fault code indicating the EGR flow was excessive and some \r manufacture/Instruction fault. This fault is keeping me from passing the smog check and hence getting the car registered in California. With some research I've \r learned that these fault codes, no matter how much reapir and new parts you pay for, will eventually come back once they start. I bought this car new from them \r and paid dearly for the service. The wires were cut in their service dept and the onboard computer hasn't been right since. \r \r \r more
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  • Hours: Sales Mon-Fri: 9:00am - 9:00pm Sat: 9:00am - 9:00pm Sun: 10:00am - 7:00pm Service & Parts Mon-Fri: 7:00am - 6:00pm Sat: 7:00am - 6:00pm Sun: Closed
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