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Toyota Marin

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445 Francisco Blvd E
San Rafael, CA 94901

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(877) 321-2521
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Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Toyota Marin - San Rafael, CA
Reviews
( 46 )
( 10 )
( 0 )
( 2 )
( 13 )

Best

Christine Cilantro was the catalyst that made my decision to purchase my car at Toyota Marin. She was knowledgeable, cognizant of our needs and worked very hard to find the car an...

Worst

I was considering purchasing a used Toyota from a private party. Toyota Marin agreed to asses the car for me. They kept the car longer than agreed, and when the tests were 'comple...

dealership use pressure sales tactics 7/8/2012

This review is for the Toyota Marin Certified Used Car dealership on Rice Dr. in San Rafael. Sales managers and representatives at this dealership use pressure sales tactics and to talk to customers with no appreciation. \r I saw a vehicle on the dealerships website and I took quite a bit of time out of my day to visit the dealership to see the vehicle. Without even giving me a chance to see vehicle a sales representative sat me at a desk and tried to up sell me into a vehicle that cost thousands of dollars more than vehicle I was interested in. I informed sales representative that I was only interested in vehicle that I had seen on their website. Sales representative then asked me how I was going to pay for vehicle? I informed sales representative that I would need to finance vehicle. Sales representative then walked over and talked to a sales manager and came back and asked “how much do you have for a down payment?” And tried to pressure me into allowing dealership to order my cr more

dealership use pressure sales tactics 7/8/2012

This review is for the Toyota Marin Certified Used Car dealership on Rice Dr. in San Rafael. Sales managers and representatives at this dealership use pressure sales tactics and to talk to customers with no appreciation. \r I saw a vehicle on the dealerships website and I took quite a bit of time out of my day to visit the dealership to see the vehicle. Without even giving me a chance to see vehicle a sales representative sat me at a desk and tried to up sell me into a vehicle that cost thousands of dollars more than vehicle I was interested in. I informed sales representative that I was only interested in vehicle that I had seen on their website. Sales representative then asked me how I was going to pay for vehicle? I informed sales representative that I would need to finance vehicle. Sales representative then walked over and talked to a sales manager and came back and asked ?how much do you have for a down payment?? And tried to pressure me into allowing dealership to order my cr more

Consumer 3/28/2012

I don't normally write reviews, however this had to be noted for future patrons interested in buying a car and feeling completely comfortable and trusting of the person giving you the vehicle "info". Lana was our sales rep on my boyfriend and I's 2007 Camry Hybrid. She was absolutely wonderful! Rarely do you find a sales person who doesn't actually "sell" you something, but relates to your situation and tries to work with what works best for you. So friendly and easy going too (we had our dog, and the dealership brought him in to give him treats)! We almost didn't get the Camry b/c it looked as though it had been taken, but she saw how much we wanted it and fought for us to get the car, and we did! She didn't want us to wait long to do paperwork, so she helped the financial supervisor who was busy with other customers, by grabbing some documents to get us started any way. On top of that, she let us hold the car there over night, detailed it for us, and then when we picked up the Cam more

Consumer 3/28/2012

I don't normally write reviews, however this had to be noted for future patrons interested in buying a car and feeling completely comfortable and trusting of the person giving you the vehicle "info". Lana was our sales rep on my boyfriend and I's 2007 Camry Hybrid. She was absolutely wonderful! Rarely do you find a sales person who doesn't actually "sell" you something, but relates to your situation and tries to work with what works best for you. So friendly and easy going too (we had our dog, and the dealership brought him in to give him treats)! We almost didn't get the Camry b/c it looked as though it had been taken, but she saw how much we wanted it and fought for us to get the car, and we did! She didn't want us to wait long to do paperwork, so she helped the financial supervisor who was busy with other customers, by grabbing some documents to get us started any way. On top of that, she let us hold the car there over night, detailed it for us, and then when we picked up the Cam more

A wonderful first car purchase!!! 7/25/2011

I just bought my first car from Toyota Marin. I was really nervous about it - buying a car is not my area of expertise, and this was a huge financial investment for me. The service I received at Toyota Marin (I worked primarily with Salesman Victor Duru, but also with Jay (the Sales Manager) and Keith (Finance Manager)) was excellent. Victor was patient with my questions (I didn't know S meant "sport" so you can imagine what other ridiculous questions I asked about both the cars and the financing), and he helped me find a car that is perfect for me. I had looked at a few other places, but nowhere did I receive the attentive customer service that I did at Toyota Marin. I have had my car for about five days now, and I love it - it really is the perfect car for me. They've also called me to check in and see if I have any questions or needs, which I appreciate. I would recommend this car dealership to anyone looking for great service and good prices. more

A wonderful first car purchase!!! 7/25/2011

I just bought my first car from Toyota Marin. I was really nervous about it - buying a car is not my area of expertise, and this was a huge financial investment for me. The service I received at Toyota Marin (I worked primarily with Salesman Victor Duru, but also with Jay (the Sales Manager) and Keith (Finance Manager)) was excellent. Victor was patient with my questions (I didn't know S meant "sport" so you can imagine what other ridiculous questions I asked about both the cars and the financing), and he helped me find a car that is perfect for me. I had looked at a few other places, but nowhere did I receive the attentive customer service that I did at Toyota Marin. I have had my car for about five days now, and I love it - it really is the perfect car for me. They've also called me to check in and see if I have any questions or needs, which I appreciate. I would recommend this car dealership to anyone looking for great service and good prices. more

Smile in the front, Kick'em in the back. 7/13/2011

We also are having a bad experience. Sure the sales service and smiles were nice. We were sold. But this low-mileage car was a lemon and they're treating us horribly now. Had a similar issue with the service light coming on within the first week of buying the car. We were told it just needed to be reset since they just performed their standard service. We brought it back, they reset the service light and a month later... $4500 in replacements and repairs. We're taking this up with them now. So far they're treating us as if we bought the car somewhere else. Horrible horrible experience. Not the dealership experience you would expect, beware of a polished chicken shack. more

CAR NEEDED: New Year's weekend! 5/29/2011

An unusual sequence of events led us to Toyota Marin on a rainy New Year's weekend. Our son was to drive down to UCLA on Monday. The used Corolla I had purchased was not the vehicle on the title! After checking out prices and cars online - safety, value, etc. I decided to take Michael with me to check out the inventory at Toyota Marin. WOW. This was not the car buying experience I'd had at BMW ...The salesperson was knowledgeable, relaxed, and thorough. We bought the car (the financing dept. was also great), and the service department presented us with an immaculate vehicle. Steve Nix, our salesperson, went over all the functions of the car with our son...Could not have been happier! more

CAR NEEDED: New Year's weekend! 5/29/2011

An unusual sequence of events led us to Toyota Marin on a rainy New Year's weekend. Our son was to drive down to UCLA on Monday. The used Corolla I had purchased was not the vehicle on the title! After checking out prices and cars online - safety, value, etc. I decided to take Michael with me to check out the inventory at Toyota Marin. WOW. This was not the car buying experience I'd had at BMW ...The salesperson was knowledgeable, relaxed, and thorough. We bought the car (the financing dept. was also great), and the service department presented us with an immaculate vehicle. Steve Nix, our salesperson, went over all the functions of the car with our son...Could not have been happier! more

Car Sales Service 5/17/2011

We had a great experience with the staff at Toyota of Marin. All of the staff had a very cheerful, happy spirit and were very helpful. Our salesman was especially nice to work with. He was very patient in explaining all the details regarding the new Camry we were looking at. Once we agreed to buy the car, he even told us to come back and he could continue to answer our questions on how to use the many functions of our new car. Being seniors, we especially appreciated that offer and did return for his gracious help. Over all we had a very enjoyable experience and feel at home at Toyota of Marin. more

Best Car buying experience ever. 5/7/2011

I have purchased two cars from Toyota Marin. The first time I purchased a new car and received excellent timely service and the y worked with me to get a price that I could afford for the car that I wanted. The second time, the used car department called to ask if I wanted to trade in my Prius. I went and checked out their inventory; they had a car that I was interested in at another dealership, which the ydelivered to me the next day. Again, they gave me a great deal and even worked out a payment plan so that I could put down a larger down payment and cut my car payment monthly. This is the only dealership I will ever buy from and I highly suggest it to everyone. The staff is incredibly friendly (even the salespeople who I weren't working with would stop by and chat and make sure that I was comfortable.) Toyota Marin made what is usually a stressful situation into a very pleasant, easy one. more

Best Car buying experience ever. 5/7/2011

I have purchased two cars from Toyota Marin. The first time I purchased a new car and received excellent timely service and the y worked with me to get a price that I could afford for the car that I wanted. The second time, the used car department called to ask if I wanted to trade in my Prius. I went and checked out their inventory; they had a car that I was interested in at another dealership, which the ydelivered to me the next day. Again, they gave me a great deal and even worked out a payment plan so that I could put down a larger down payment and cut my car payment monthly. This is the only dealership I will ever buy from and I highly suggest it to everyone. The staff is incredibly friendly (even the salespeople who I weren't working with would stop by and chat and make sure that I was comfortable.) Toyota Marin made what is usually a stressful situation into a very pleasant, easy one. more

Excellent Care for Special Needs 5/4/2011

I recently purchased a Certified Pre-owned Sienna mini-van to accommodate a spine injury so I can lie down after driving short distances. The sales staff were very caring and supportive, conducting much of the sale while I was lying down in the back. They gave me lots of time and attention, with no rush or pressure. They seemed to genuinely care. However, once the sale was complete,the sales staff's extra helpful attention seemed to fade some. Their service department has been wonderfully helpful so far, and the free shuttle so helpful! more

Excellent Care for Special Needs 5/4/2011

I recently purchased a Certified Pre-owned Sienna mini-van to accommodate a spine injury so I can lie down after driving short distances. The sales staff were very caring and supportive, conducting much of the sale while I was lying down in the back. They gave me lots of time and attention, with no rush or pressure. They seemed to genuinely care. However, once the sale was complete,the sales staff's extra helpful attention seemed to fade some. Their service department has been wonderfully helpful so far, and the free shuttle so helpful! more

Incredible Experience, Will Return When Buying New Car 3/15/2011

I found Toyota Marin through a listing on autotrader.com, I found a vehicle at a price and mileage I literally could not believe. I thought it was too good to be true, but I figured I had nothing to lose by going over and checking it out. \r \r Enter, Victor Duru.\r \r On first meeting Mr. Duru I was greeted with a friendly smile and a handshake, he took me over to the car, answered all my questions, let me inspect the vehicle at my leisure and accompanied me on a test drive. Mr. Duru was my first point of contact in person, with this dealership and I remember thinking to myself.\r \r "If everyone here is as open, honest and just plain cool as Victor. This is going to be alright."\r \r And it was. \r \r My entire experience was pleasant, informative and NO PRESSURE WHATSOEVER. I literally felt like I was dealing with a group a friends that had my best interest in mind. Victor started my experience off on the right foot, and everyone else I met along the way that day lived up to the high standard more

Incredible Experience, Will Return When Buying New Car 3/15/2011

I found Toyota Marin through a listing on autotrader.com, I found a vehicle at a price and mileage I literally could not believe. I thought it was too good to be true, but I figured I had nothing to lose by going over and checking it out. \r \r Enter, Victor Duru.\r \r On first meeting Mr. Duru I was greeted with a friendly smile and a handshake, he took me over to the car, answered all my questions, let me inspect the vehicle at my leisure and accompanied me on a test drive. Mr. Duru was my first point of contact in person, with this dealership and I remember thinking to myself.\r \r "If everyone here is as open, honest and just plain cool as Victor. This is going to be alright."\r \r And it was. \r \r My entire experience was pleasant, informative and NO PRESSURE WHATSOEVER. I literally felt like I was dealing with a group a friends that had my best interest in mind. Victor started my experience off on the right foot, and everyone else I met along the way that day lived up to the high standard more

Deputy Sheriff 12/10/2010

Toyota Marin was great. I had a great salesman Victor Duru. He was honest and really cared about what I needed and made sure, I found the vehicle I needed. Victor is an asset to Toyota Marin and has a great personality and cares about his customers. If you need a great salesman talk to Victor Duru, he will assist you and give you the attention you need. more

Deputy Sheriff 12/10/2010

Toyota Marin was great. I had a great salesman Victor Duru. He was honest and really cared about what I needed and made sure, I found the vehicle I needed. Victor is an asset to Toyota Marin and has a great personality and cares about his customers. If you need a great salesman talk to Victor Duru, he will assist you and give you the attention you need. more

As Good As it Gets! 9/27/2010

This is the best car dealership I've ever dealt with in over forty years! They are direct, honest, non-pressuring, very friendly, highly knowledgeable, and efficient. Terry Allan, my prime salesperson, was great. He had all those characteristics plus a good sense of humor. Miguel Trujillo, who was my wife's key point person for her Prius purchase a couple of years ago, was also very helpful.\r \r These guys made what is usually a painful process an easy one and I'm now driving a great new 2010 Prius.\r \r As good as it gets in auto sales. more

As Good As it Gets! 9/27/2010

This is the best car dealership I've ever dealt with in over forty years! They are direct, honest, non-pressuring, very friendly, highly knowledgeable, and efficient. Terry Allan, my prime salesperson, was great. He had all those characteristics plus a good sense of humor. Miguel Trujillo, who was my wife's key point person for her Prius purchase a couple of years ago, was also very helpful.\r \r These guys made what is usually a painful process an easy one and I'm now driving a great new 2010 Prius.\r \r As good as it gets in auto sales. more
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  • Hours: Sales Mon-Fri: 9:00am - 9:00pm Sat: 9:00am - 9:00pm Sun: 10:00am - 7:00pm Service & Parts Mon-Fri: 7:00am - 6:00pm Sat: 7:00am - 6:00pm Sun: Closed
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