Time Warner Cable

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71 Mt Hope Ave
Rochester, NY 14622

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(855) 200-8783
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Reviews
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Best

Time Warner although expensive, they provide great service for the customer if it's with the service of the installation or just providing the best programing available.

Worst

OMG! Per my previous review, I finally received a call from the Time Warner supervisor @ 9:30 PM ON 3/25/2014. She was so rude to me from the minute I answered my phone which wo...

Stole my Money 3/26/2014

OMG! Per my previous review, I finally received a call from the Time Warner supervisor @ 9:30 PM ON 3/25/2014. She was so rude to me from the minute I answered my phone which woke me up because I was in bed sleeping. When I began to tell the late call supervisor my story, she cut me off and said that I have to pay the amount, which I've already paid to have my cable turned back on then she hung up on me. If someone can help me figure out what to do, please let me know. more
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needed new cable modem 8/1/2007

my modem stopped working, called time warner, and they came out the next day to install a new one. I though i'd have to wait a week, but they came the next day, and installed a new one, quickly. more
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great service 6/30/2005

Time Warner although expensive, they provide great service for the customer if it's with the service of the installation or just providing the best programing available. more
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TV Cable 6/25/2005

While a bit pricey, they are very service-oriented, willing to come out more quickly than most utilities if something needs fixing. The technicians seem to be very competent. PROS: Competent and quick service CONS: Once sent tech who could not prove he worked for them - bad business. more
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waiting for refund 6/6/2005

i signed up for their new all in one service, but then cancelled it the very next day. they had taken a payment over the phone, but have yet to refund it. it has been over 3 weeks of calling, being on hold for 10-15 minutes at a time. this is horrible customer service and now i will never consider them in the future, and would reccomend everyone else to do the same. PROS: CONS: horrible cust. service , very slow more
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Time Warner Cable

Owner Message

  • Call for Time Warner Cable's Best Deal Today! Cable, Internet, and Telephone! Triple play starting at $79.99/mo and speeds up to 100mps in select Markets. No contract required.

Additional information
  • Hours: Mon. - Sun. 24 Hours
  • Payments: American Express, Master Card
  • Neighborhoods: South Wedge
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