Thrifty Car Rental

Where do I start? I paid 118.00 UP FRONT for car and taxes. Then when I picked up the rental I agreed to the prepay fuel charge (fine no issue there) but I did not agree to any extra rental insurance as we were going to barely be driving it. The guy behind the counter rushed us through and confirmed NO RENTAL insurance. GUESS WHAT!?!! YEP we were charged an extra $90 for rental insurance we did not agree to. Yes we signed the little screen in front of the counter to confirm NO RENTAL insurance but because it was only a signature line, we did not know we were signing for insurance. The agent put it on without our knowledge and when I called the customer service they will not do anything about it. BEWARE and go elsewhere. I have never had issues with any other rental company. For what I paid for a midsize, I paid less for a Mustang convertible elsewhere. HORRIBLE customer service! OVER CHARGED! It also took me three calls to just get an email of my bill. They never even gave me one when I returned the car as they said they would. It was at an airport in Houston. more

I am really disappointed in Thrifty Car Rental. One year ago in June, we rented a car from them in Boston,Ma. We checked it over before driving away and saw no problems. When we returned it ,the person checking it in said it had a ding on one of the metal strips around the wheel. We had not ran over or onto anything that would have done that and told them so. Then we got onto the shuttle and on to the airport to catch our flight Didn't heard anything about it until June of THIS YEAR! Got a call from Thrifty saying we owed them $180 for the damage. Asked them why they were telling us this 1 yr later,---To make a long story short, they referred it to a collection agency which proceeded to call us,send us bills,etc for months.We had not done anything and told that to collection agency. Called our auto insurance co to make a claim,the agent didn't get back to us so thought there was nothing we could do,and my husband was sick of being harassed about our credit being adversely affected, so we paid. The next day the insurance agent called and says she had sent numerous voicemails to the collection agency asking for proof of damages and they never got back to her, then the collection agent called her to tell her that we paid-They Won! According to the ins agent, by paying it was an admission of guilt and the insurance co. couldn't do anything at that point. So, needless to say, we wont be renting from Thrifty if these kind of scams go on there! Mary more