Thrift is without a doubt a SUB-PRIME OPERATION! Here is my store short and sweet. Economy hits the GREAT RECESSION of 2007. I survive, but like many, credit takes hit. I own business, own home, never in this position in my life. I do what I have to....Make all the spending adjustments, like a responsible person including getting out of leased cars and then bought a used one. In the eyes of the institutions that created the recession , whom by the way were bailed out, I am a sub-prime borrower. No harm, I will climb back. Car loan with Thrift , paid off in 3 years, ( for honesty sake sure a few days late here and there never more) Pay my loan off May 2012. \r
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Fast forward to June 2013. Rear-ended, car totaled, guess what? Insurance company can not pay me, Thrift never sent me my title. Told it would be sent over night, never received, weekend waiting, call Monday told sent on Monday. ( oh, I live in NJ ) Tuesday , Wednesday, Thursday, no title. Called, several times on Thursday, I mean SEVERAL! Demeaned, told to get a job, asked if my kids knew I was acting like this!? What? Told I was harassing them and if I called again they would file charges. 3hrs of calls , ( oh I didn't stop) . Told I had obligation to request title when loan was paid! What? Told conversation was over, hung up on many times...did I stop...no...I am due my title. \r
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Now the good cop steps in , Christina. Joe, so sorry , your right, these people should not talk to you in this manner. If you dint have title by Friday, We will go to DMV. guess who was not in Friday...Yup Christina. Called 4:45pm ( sorry BOZO's I don't control time of mail) More of the same Sub-Prime intellect from their loser reps. I'll call Christina, places me on hold until 5:00 when office closes and , yup....Dropped call! \r
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5:30, placed formal complaint with Division of banking and Insurance, faxed copy to Thrift for Monday Morning wake-up call. Will be filing small claims for extra rental charges Monday morning..........all I wanted from these sub-prime idiots was my title or a few extra days on rental sine they didn't have my title to me in 14 months. \r
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Thrift is a DELINQUENT - SUB-PRIME - OEPERATION. They failed in their responsibility and will answer for it. I promise you .\r
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For those at Thrift who may be reading this. You should have acted in a professional manner....now you will deal with me in the LEGAL SYSTEM......
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