The Pointe Day Spa

I am going to give you the low down on the pedicures as we experienced it. We ordered the most expensive pedicure they offered....expecting a great treat. \r \r When I arrived, I was greeted and taken to the pedicure area, and there was a great deal of disbelief that I didnt want an alcoholic beverage. There were no other offerings except for water. We went to sit down at the pedicure station, and I got a huge sigh from the girl when I asked for the water to be warmer. She was very obviously put out to be there, and it showed in her service. She rushed me through the pedi, not even letting my feet soak for a couple of mintues before working on my feet. I asked her to lighten the pressure with which she was handling my feet, and you would have thought I asked her to push harder. I was in a good deal of discomfort at this point. When it came time to massage my legs and feet, she spent about 3 minutes total. I was very disappointed in that. She disappeared for a while after she wrapped my feet, and came back to paint my nails. I went in with two friends....was the last to sit down, and the first one done. I waited about 15 minutes for my friends to be done. And we left. \r \r I have had many pedicures, and never paid so much for so very little. I would never go back unless it was free. more

More than 5 years ago, it was great, great service, clean place. NOW, 2010, it went downhill in terms of cleanliness, customer service and price. Pros: only average spa place near my house Cons: read the other reviews with 1 and 2 stars 2010, not 2002. more

Everyone was very welcoming and nice. I loved my massage and facial and I will absolutely be going back! Pros: :) total relaxation more

I used to go here for waxing and pedicures, but no more. I liked the gal for waxing, but the one doing pedicures acted like there was someplace else she needed to be the whole time. Not relaxing! Today I called to make an appt for waxing (I get my pedi's elsewhere now). The first # gave a recording to call one of 3 different numbers depending on which location you wanted. So I called the # for Hawthorne Farm, said I wanted to make a spa appt, and the gal said she'd transfer me. Guess where I ended up? Back at the recording that tells you to call one of 3 different numbers depending on which location you wanted. I hung up, called the Hawthorne location again, was transferred again, and guess what? Back in the voicemail system asking me to call one of 3 different numbers depending on which location I wanted. I am DONE. They can't have my business anymore. Pros: used to be decent Cons: totally done downhill more

horrible experience. I made an appointment here to get my eyebrows done. On the day of the appointment, from my car I called the Hawthorne location to confirm that is where I had my appointment, as there are two locations in the area. The Hawthorne location people told me the appointment is in Bethany. I called Bethany location to tell them I was going to be a few minutes late. They told me my appointment was in Hawthorne location. I called the Hawthorne location again and they confirmed that the appointment was with them. I was 10 minutes late due to all this driving back and forth (I was calling from the car). Then they told me that the person who was supposed to help me had left for the day. (In their final call, Hawthorne location had assured me that it was fine that I was going to be a few minutes late.) They told me to wait for 15 minutes so someone else could help me. I waited. Then they gave me a form to fill out. Please be absolutely sure you do not value your privacy, if you plan to have even your eyebrows done in this place. You are asked your email, date of birth, robe size, shoe size among other things. Also the questions below - I am going to take the time to type them out, it is entertaining to think why they need to know all of this in order to do my eyebrows. The person at the place told me I *had* to fill it all out. I refused and declined the service. (In keeping with their ""policy"" :P when I called back to confirm their policy, they told me I only needed to give out the name and address, and answer all the 27 entertaining questions below.) 1. Are you currently under a doctor's care? (Most questions are followed by something like ""if yes, please describe) 2. Are you taking any (citysearch won't let me type this word) d***s or medications? 3. Have you had any recent (acute) injuries or illnesses? 4. Have you ever had a dislocated joint? (This was probably the question that made me refuse. I refuse to answer whether I had a dislocated joint in order to get my eyebrows done. ) 5. Do you have any chronic injuries or illnesses? 6. Do you have any open cuts or sores? 7. Have you ever had cancer? (If yes, please describe location) 8. Do you have any circulatory problems such as bruising easily or vericose veins? 9. Do you have high or low bl pressure? 10. Do you have diabetes? 11. Do you have heart disease? 12. Are you allergic to any oils, lotions, or fragrances? 13. Do you have any special concerns pertaining to your body? 14. Do you smoke? 15. Have you had chemical peels? 16. Do you use Retin-A? 17. Have you ever used an acne (citysearch won't let me type the actual word, let's say - ) medicine? 18. Do you wear contact lenses? 19. Do you have any special skin problems? 20. Do you ever experience skin breakouts? 21. Do you blush easily when nervous? 22. Are you currently due for your menstrual cycle? 23. Have you had recent dental x-rays? 24. Are you pregnant? 25. What type of massage do you prefer? light/medium/firm 26. What level do you consider your pain tolerance to be? 27. Have you ever experienced claustrophobia? There they are! I might have tried to convince myself that they were just trying to do an excellent job at protecting me by being extra extra careful, if they had not told me I could fill out the form *after* I had my eyebrows done. :) What is happening to our privacy? Are you ready to answer these questions just to get your eyebrows done? Change begins with us - take a minute now, and call the management of this company to let them know it is unacceptable to ask for such irrelevant private details - their number is 503-640-6404. more

I had never been to The Pointe until my boyfriend surprised me with a gift card. Having never been before, I called to inquire what service they might recommend. The pedicure and facial sounded good, but this time of year, I decided to go for the chocolate/mud papaya wrap and the massage. Thank you to whomever I spoke with for the great recommendation and taking the time to educate me. After my visit, I felt totally rejuvenated and beyond relaxed like they said I would. The different showerheads were cool (5 different heads...waterfall, fountain,sprayer...etc.) and the shea butter massage was the perfect ending. The staff treated me like a queen and the atmosphere was totally relaxing. I will definitely plan to go back. I would highly recommend this Spa. Pros: Service, Atmosphere, Chocolate-Papaya Wrap, Massage Cons: I didn't go sooner! more

This place is fabulous. The service was completely wonderful. They were helpful, attentive, caring and always there for the customers, like we were their #1 priority. I have received two services there, one the massage... amazing I was completely in a daze after from being so relaxed. I had Victor as my masseuse and he was fabulous. I also had a bronze and glow which is amazing. Their shower room is possibly the best shower ever invented. I could live in it. Oh and their shampoo and conditioner smells to die for. They don't rush you in any way and it feels as though they are doing everything in their power to make your day better. Their was a schedule mishap during my massage and in return they gave us two peices of their delicious cheesecake as a token for our inconvenience. We still did not wait more than ten minutes for them to fix the problem. I highly recommend this fabulous spa. Pros: Fabulous staff, great facility, really good service and spa Cons: Little pricey but totally worth it... trust me more

This was the best spa experiece i have had in quite a long time! I had Lisa as a massage therapist and she was great- she was very professional and very friendly. I liked having the club to use before the workout- I had a great day overall!\r this is a definate must for a day at ""the spa"". more

From the time I got there to the time I left, it was a great experience! I was taken in right at appointment time, the room was quiet with very relaxing music, I had heated blankets, and the European facial done with Susan's hands was fantastic! You'd think she'd used feathers the whole time! There was soft music in the background and I truly felt like I was nowhere near civilization. My skin felt great after and I'm going back in two weeks! Oh, and the complimentary mimosa was great too! Next time I'm going early so I can use the athletic club facility's beforehand - it's free for the day for spa clients!! Pros: All good Cons: Really no negative to report more

I went to this spa for my birthday and all I can say is WOW!! What a great setting and thoughtful staff. I had a facial with Christine Kruse, and I have never feelt so relaxed and pampered. I can say this was the best facial I have ever had( and I have had plenty) Christine is gifted and truly knows her stuff. I allready pre booked my next appoitment with her and am getting 10% off. I am so beyond pleased, I needed to let everyone know. Pros: Best facial ever Cons: it had to end more

My husband and I enjoyed a nice couples massage here. The service was friendly and very professional, and our massage therapists (Victor and a shorter, cheerful woman whose name I can't remember) were very good. However, I was put off by the gym-like atmosphere. Once you dress down, you're in your robe and waiting in the hallway with everyone; not exactly relaxing. Our massage room was right off the main hallway, and we could hear everything going on, from children running to carts of equipment being wheeled. The noise was very distracting, making it more difficult to relax. The locker rooms are stocked with amenities, but the squealing teenage girls in it detracted from them. Additionally, children were playing in the hot tub as we tried to relax after the massage, which is simply inappropriate. There was plenty of room for them to play in the pool, with plenty of toys; a hot tub is not an appropriate place for a child to play! In summary, the service was great; the atmosphere was not. Pros: Amenities, complimentary mimosas, cheerful staff Cons: Noisy, children playing, not much privacy more

Ken is the one who keeps me going for the repeat visits. He has the best hands on massage technique - by combining the strength of swedish flow (overall area) and Japanese Shiatsu (focused area). I feel like a different person after I have received the treat. I had an auto accident in July. By having his massage regularly, the pain has been reduced quickly. more

To the SPA.. It was my very first experience and I had the chocolate body wrap. The technician was very nice and I was very nervous and chatted the whole time. Next time I will definitely TRY to be QUIET and relax. The wrap was really nice and it wasn't just thrown on.. it felt like a massage, too. I LOVE massage. She wrapped me up like a mummy and let me rest for a bit which was really nice. The best part was the rinse! I was escorted to a private room which was the size of a GIANT walk in closet.. there were three different shower heads: a waterfall, a rain fall, and regular. The entire room was not a ""shower"" though.. no curtain, just beautiful natural rock type landscape and a huge plant made it feel very tropical. It was SO nice. Pros: shower room, free chocolate Cons: whirlpool?, sauna? more

Okay so I have read reviews, I have talked to people and then I went myself. Let me just say that reviews are so personal, I say this as I am writing one... Hmmm? But seriously, I did the research and I was somewhat impressed and somewhat leary, but I decided to check it all out anyhow. I was stunned. I expected an uptight person at the desk who just tries to rush me off. I was helped out by the most adorable girl ever! I say girl but she was probably in her 20's, she showed my back and I was given a robe, and WINE!! Bliss, bliss, bliss. Excellent service loved it all around. Pros: AWESOME Cons: I live in Vancouver : more

My girlfriend surprised with a package from The Pointe. As a guy, I was thrilled about the massage, and not excited about the facial. She insisted I try it all. Hesitantly, I checked in and found the desk staff put me right at ease. She assured me I would like the facial, but if I wanted I could change the service to something else. Too embarrassed to change, I just went ahead and had both treatments. Alyssa provided one the best massages I've ever had. The facial was a surprise. I thought it would be miserable, but it was even better than the massage. I hate to admit it, my girlfriend was right. We had a great time. Pros: Relaxing, comfortable, pleasant Cons: never enough time more

My friends and I recently spent an afternoon being pampered at the Pointe getting the most amazing pedicures. The chairs or thrones are incredibly and the staff were amazing and made us feel like queens. The hot towles, sugar scrub and parrafin dip were all wonderful and they even offer mimosas. I would defintly recommend if you need to get away with friends this is the place to go they know how to treat you!!!! Pros: All pedis in 1 room, professional staff, clean more

Ok.....my massage with Victor was great. But, the pedicures were mediocre. Not a lot of time spent on massage. There is too much noise coming from the locker rooms, kids were running up and down the halls. Too much noise to really relax and enjoy the experience. The front desk staff wasn't that friendly. And they totally suck at acrylic nails and fills. They started lifting that same evening. For the price you pay for their services....I expect a little more professionalism. Pros: Victor is great Cons: too expensive, too noisy, not friendly more

I was having an intense break out time during the holidays and wanted to treat myself to a facial. I ended up making an appointment with Whitney....it was the best decision I made. She was very gentle and helped to soothe my skin and eliminate the blemishes. If you want an amazing facial, go to Whitney...she really knows her stuff! more

This is the best spa i have had a treatment at in my life, i have been all around the world and have not found a more relaxing environment, the staff is amazing, you have to go here. they are consistent every time!!!!!!!!!!!!!!!!!!!!!!!!!!! Pros: great prices, great parking, you can work out afte Cons: not enough locations more

I have been going to this day spa for the past 2 years and have just recently become addicted to Whitney's facials. She is awesome!! If you're going for a facial, she's the person to request if you really want to enjoy yourself. I have had facials by two other estheticians there and, while they were good, they just didn't compare to Whitney. Also, the facial rooms are in the actual spa and are very quiet (not attached to the locker rooms like some of the really noisy massage rooms - NOT a relaxing experience). Pros: Location, Whitney's Facials Cons: Noisy massage rooms, Price-getting spendy, gym environment more