The Pet Palace

We have used Pet Palace in the past for boarding and were very pleased however that is so not the case anymore. Our dogs stayed there this past weekend and the first sign that something had changed should of been the odor in the boarding area. We overlooked this and left the dogs for the weekend. This morning we noticed hundreds of small brown bugs all over the dogs as well as the areas where they sleep. Initially we thought they were fleas but after taking the animals to the vet we found out that they are actually baby ticks. Now all the dogs have to be on medicine for 3 months and the house has to be exterminated. Obviously we are EXTREMELY DISSAPPOINTED! more

I don't trust a place that puts fake & phony goodsie reviews about themselves. What happened to all the "real" ones that were here. You delete the "real" ones and put your own fake goodsie ones. Sad guys!! Really sad! Pros: none Cons: NOT a member of ABKA more

Used this place when they opened until we moved to Florida 4 years ago. Was shocked to see a few of the negative reviews and figured I at least owed it to myself and my dogs to find out if this place really did go down hill. I am so glad that we did, it is just as wonderful as ever. In fact we recognized several of our favorite staff faces that were here when we lived here before including the owners which are still very hands on. We just love them and are so happy to be able to use them again now that we are back. I tried to tell my neighbors about them but they already use them as well I just found out! I don't think it could be any better except if they were open all day on Saturday.... Love this place. Pros: Awesome Group Play Yard, Wonderful Staff, One Stop Shopping Cons: Wish they were open longer hours Saturday more

Love the place. They have a awesome pool for my dog that he can play in. When he comes home he is worn out. I try to take him at least 2 days a week since it makes him so much easier to deal with with our crazy schedule. ||[]Staff has always been great-I have been a loyal client for years. They have some new staff which is very pleasant and knowledgeable. I wouldn't dream of taking him anywhere else as long as we live here in Clearlake. ||[]||[]||[] ||[]||[]||[] ||[]||[] more

I understand that everyone has different experiences and all dogs react to situations differently as well. I see all the negative comments on here but not all the good comments from the tons of happy pet owners that take their animals to the Pet Palace every day. I have 3 dogs (2 adults and 1 puppy) - the adult dogs have been going to the Pet Palace for almost 2 years now with absolutely no incidents. Infact, my male adult was terrifed of all grooming places until we put him in daycare at the Pet Palace. Now he literally knocks me down to get into the truck to go to daycare as does my other adult dog. I started taking my puppy to daycare at 3 months old and not one issue - the puppy is now 8 months old and loves daycare and has been boarded at the Pet Palace as well with no issue. Both adult dogs have attended many training sessions at the Pet Palace and I was very pleased with the quality of training and the over experience. All said there are always 2 sides to every story so responsible pet owners should thoroughly investigate the kennel, etc before basing your decision on an online review of any kind. Pros: Caring, trained, friendly more

I will NEVER take my dogs back here again! They came home with almost all of their medicine. They had just enough to take the whole time they were there. They need it every day! And they coulnd't even have their own beds. A friend went by to check on them and they had a torn sheet lying on the concrete, that was it! She said the whole kennel smelled. For these prices, people please!! Pros: none Cons: bad place more

I went to the Pet Palace after it had been reccomended by many ladies in my bunco group. I am not the boarding type, I would much rather someone just come to my home. Apprehensively, I called to make an appointment. The lady I talked to was so friendly! She even invited me to come by and take a tour of the facility prior to boarding. (I visited a few other kennels on my way to the pet palace that day, and none of them would let me see the kennels) The person who gave me the tour was wonderful. They have really thought out every expected and unexpected situation, and what they would/ could do for your pet. They also offer playtimes with other dogs which I felt was an awesome extra! My pet was approved for play with other dogs and now attends as often as I can make arrangements! All I have to do is mention the words "Pet Palace" and she sits by the door with her tail wagging. Thank you Pet Palace for taking such great care of my furry friend Pros: Customer service, my pet loves it! Cons: not enough indoor/outdoor units, no daycare on weekends more

Staff is very friendly and knowledgeable not only about pets but pet food’s etc. They turned me on to high quality food which they feed all the pets in the kennel that stay there. That is something that I have never experienced prior in all my years of being a dog mom! I also have to say that Darrell’s training methods have had a direct impact on my dogs’ behavior. I had tried many methods over the years with past pets and this is by far been the most effective. The staff also reinforces the training when he stays there. My dog even thinks this place is great, he starts wagging his tale when I turn off of Hwy 3 headed towards The Pet Palace. What better reference can you get then that!!! Pros: Best Kennel I've used Facility and Staff Cons: No Doggy Community Daycare on Weekends more

The Pet Palace has been absolutely wonderful to my four pets!! I have two poodles and two labs. They are very spoiled by me and by the great team at the Pet Palace. I Know that while I am away ,my dogs are in GREAT care!! These people are TOP KNOTCH -- they have great references....just ask.....I did!!! Pros: Reliable, Honest, Highest integrity, Great with pets, Cons: none more

I booked my dogs in a King suite with in/out privileges for one week. I think we paid over $80 a night for boarding them. When a family member checked on them on day two, she found them in a regular kennel in "general population". When she complained she wasn't told why they were moved. Two days later she went by again. SAME STORY, different day. When I returned and was told what happened, I demanded a refund. I was given a 10% discount. Oh, wow, that's awesome. That's still more than what it would have cost to board them in the kennel they were kept in. I spoke with the owner, Darryl, who wasargumentative. He would give no reasons for doing what he did other than they "had to do maintenance." My guess is they overbooked so they put my dogs in the low grade regular kennels instead of in their own suite with their own fenced in area. I would highly recommend NOT going there for any service -- boarding, grooming, training, or daycare. In my opinion, the place truly lacks a heart. The concern should be first and foremost on the comfort & well-being of their charges, which apparently is about #10 on their list of concerns. Pros: None Cons: Pay for one service, get a lesser quality. more