The Barn Family Shoe Store

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25 Kempton Pl (at Washington Street)
West Newton, MA 02465

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(617) 332-6300
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Main categories:

Shoes

Related categories:

Retail Shopping

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Apparel

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The Barn Family Shoe Store - West Newton, MA
The Barn Family Shoe Store - West Newton, MA
The Barn Family Shoe Store - West Newton, MA
The Barn Family Shoe Store - West Newton, MA
The Barn Family Shoe Store - West Newton, MA
The Barn Family Shoe Store - West Newton, MA
The Barn Family Shoe Store - West Newton, MA
The Barn Family Shoe Store - West Newton, MA
The Barn Family Shoe Store - West Newton, MA
Reviews
( 26 )
( 1 )
( 0 )
( 0 )
( 6 )

Best

selection was amazing, with an incredibly professional and knowledgeable staff!

Worst

Something is terribly wrong in this store but I don't know what it is. They seem to hate customers and the mangement seems to think that's O.K. The shoes are good but in the women...

Editorial review from Citysearch 3/12/2013

I used to shop at this store in years past but will no longer be returnning to the Barn since they now seem to put customer service and satisfaction last. I have seen reviews on Yelp that agree with this sentiment. more
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Editorial review from Citysearch 3/12/2013

The barn has unbelievably poor customer service and store management. Their return policy is ridiculously strict and unaccommodating. A complete rip off. Will never shop here again. more
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great store 9/9/2010

selection was amazing, with an incredibly professional and knowledgeable staff! more
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great store 9/9/2010

selection was amazing, with an incredibly professional and knowledgeable staff! more
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I got everything I needed for Kids for summer 5/29/2009

I went it for sneakers for the kids and was delighted to find the Kids Barn has crocs, sandals too, And I was able to get them tanks, swimsuits, and all the shorts and athletic stuff they need for camp. Love the store! Pros: One stop and I was done more
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I got everything I needed for Kids for summer 5/29/2009

I went it for sneakers for the kids and was delighted to find the Kids Barn has crocs, sandals too, And I was able to get them tanks, swimsuits, and all the shorts and athletic stuff they need for camp. Pros: One stop and I was done more
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My doctor told me the best place to find shoes is The Barn Family Shoe Store. 12/15/2008

After two years of suffering with foot issues, my doctor told me the best place to find shoes is The Barn Family Shoe Store. I am so grateful for his advice. When I first walked in, I was amazed at the number of styles available in each quality brand. As I browsed around, I was equally impressed with the number of Sales people and the knowledge they expressed to customers with various concerns. Skeptically, I explained my problem to Dave. He quickly proposed 5 different shoes that might ease my foot pain. He explained in detail why he chose each shoe and as I gave him feedback, he directed me to other alternatives. With his patience and vast knowledge of the options we quickly found not one but two pairs of shoes that relieve my pain. The Barn has such a great selection of so many quality brands of shoes and great service. Why would anyone shop for shoes anywhere else? more
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My doctor told me the best place to find shoes is The Barn Family Shoe Store. 12/15/2008

After two years of suffering with foot issues, my doctor told me the best place to find shoes is The Barn Family Shoe Store. I am so grateful for his advice. When I first walked in, I was amazed at the number of styles available in each quality brand. As I browsed around, I was equally impressed with the number of Sales people and the knowledge they expressed to customers with various concerns. Skeptically, I explained my problem to Dave. He quickly proposed 5 different shoes that might ease my foot pain. He explained in detail why he chose each shoe and as I gave him feedback, he directed me to other alternatives. With his patience and vast knowledge of the options we quickly found not one but two pairs of shoes that relieve my pain. The Barn has such a great selection of so many quality brands of shoes and great service. Why would anyone shop for shoes anywhere else? more
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""a shoe and winter boot shopping extravaganza"" 11/20/2008

My family of four just experienced a shoe and winter boot shopping extravaganza at The Barn Family Shoe Store! We went into The Barn hoping for the best, and the best is what happened. Even my finicky teenagers were excited with all the popular brand name shoes and boots that were all around us. We had a super shopping experience at The Barn, and I highly recommend this place to one and all! Pros: variety for everyone more
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"a shoe and winter boot shopping extravaganza" 11/20/2008

My family of four just experienced a shoe and winter boot shopping extravaganza at The Barn Family Shoe Store! We went into The Barn hoping for the best, and the best is what happened. Even my finicky teenagers were excited with all the popular brand name shoes and boots that were all around us. We had a super shopping experience at The Barn, and I highly recommend this place to one and all! Pros: variety for everyone more
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great local shoe store 10/2/2008

When we moved to Newton more than 10 years ago our friends and neighbors gave us a list of the stores in the area that we should be sure to check out. When it came to shoe stores, they all said that The Barn was the place to go. We followed their advice and went there then for shoes for the entire family. We were very happy with the selection, brands, service, and the store itself. Years later we are still getting our shoes there and are now recommending it to our new friends in the neighborhood. more
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great local shoe store 10/2/2008

When we moved to Newton more than 10 years ago our friends and neighbors gave us a list of the stores in the area that we should be sure to check out. When it came to shoe stores, they all said that The Barn was the place to go. We followed their advice and went there then for shoes for the entire family. We were very happy with the selection, brands, service, and the store itself. Years later we are still getting our shoes there and are now recommending it to our new friends in the neighborhood. more
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Real Customer Service! 9/30/2008

I had not been to The Barn since my mother took me there for Back to School shoes. What a great surprise to find after 10 years it's still there and better than ever. My childhood memory was of a big store, but the selections and number of brands seemed even bigger now. Best of all, they still have the same great sales staff, who are helpful, knowledgeable and really wait on you to make sure you get what you are looking for. Plan on going back more often now! Pros: great selection, my size (large), and great service Cons: can't think of any more
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Real Customer Service! 9/30/2008

I had not been to The Barn since my mother took me there for Back to School shoes. What a great surprise to find after 10 years it's still there and better than ever. My childhood memory was of a big store, but the selections and number of brands seemed even bigger now. Pros: great selection, my size (large), and great service Cons: can't think of any more
Reply | Report abuse |

Not just a "shoe store"... 9/25/2008

The Barn is not just a store, it's an institution - it's amazing how everyone knows this place! My mother brought me to The Barn when I was young and now I bring my family (it's nice to have consistency!). And consistent is what The Barn is - great selection, excellent customer service (helpful but not the least bit pushy), fair prices and tremendous atmosphere. The adult side is almost cozy - with plenty of seats to either try shoes on or just relax for a minute. Our eldest daughter (10) asked for a pair of Uggs last winter - we were a bit reluctant but The Barn had her size and a great price - so it was tough to say no. We highly recommend The Barn - more
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Not just a ""shoe store""... 9/25/2008

The Barn is not just a store, it's an institution - it's amazing how everyone knows this place! My mother brought me to The Barn when I was young and now I bring my family (it's nice to have consistency!). And consistent is what The Barn is - great selection, excellent customer service (helpful but not the least bit pushy), fair prices and tremendous atmosphere. The adult side is almost cozy - with plenty of seats to either try shoes on or just relax for a minute. Our eldest daughter (10) asked for a pair of Uggs last winter - we were a bit reluctant but The Barn had her size and a great price - so it was tough to say no. We highly recommend The Barn - more
Reply | Report abuse |

Unbelievably bad customer service 9/16/2008

Something is terribly wrong in this store but I don't know what it is. They seem to hate customers and the mangement seems to think that's O.K. The shoes are good but in the women's department the customer service is beyond terrible. I'm looking at these ratings because I've had a couple of terrible experiences and I do not want to go back. On my last trip, the clerk in the women's department was rude and hostile. She was ignorant about the stock and was either too stupid or lazy to understand what I wanted to buy. She was verbally abusive. She mocked me to the other sales clerks within my hearing. As others have described, she became actively hostile when I tried to help myself, - e.g. telling me I had to make up my mind what I wanted , that I can't take things out or try them on, and she followed me around watching me like a hawk to make sure that I did not separate the tie between the two shoes so that I could try to take full steps while I walked in them. She then removed the three pairs of shoes that I had put aside to buy because I was "making a mess." It was a truly unbelievable experience and needless to say I want to find another place to buy shoes. more
Reply | Report abuse |

Unbelievably bad customer service 9/16/2008

Something is terribly wrong in this store but I don't know what it is. They seem to hate customers and the mangement seems to think that's O.K. The shoes are good but in the women's department the customer service is beyond terrible. I'm looking at these ratings because I've had a couple of terrible experiences and I do not want to go back. On my last trip, the clerk in the women's department was rude and hostile. She was ignorant about the stock and was either too stupid or lazy to understand what I wanted to buy. She was verbally abusive. She mocked me to the other sales clerks within my hearing. As others have described, she became actively hostile when I tried to help myself, - e.g. telling me I had to make up my mind what I wanted , that I can't take things out or try them on, and she followed me around watching me like a hawk to make sure that I did not separate the tie between the two shoes so that I could try to take full steps while I walked in them. She then removed the three pairs of shoes that I had put aside to buy because I was ""making a mess."" It was a truly unbelievable experience and needless to say I want to find another place to buy shoes. more
Reply | Report abuse |

Terrible customer service 8/30/2008

Yesterday was my first visit to the Barn shoe store. While the selection of shoes is great, the service my daughter and I received was horrible. We found a pair of shoes we both liked and were having difficulty finding her size. I asked one of the sales people if they had any other sizes in the back she replied no, everything is out. Then I looked below the display and found a box with my daughters shoe size. After taking the box out I was rudely yelled at across the store by the older woman behind the counter ""Don't do that, all the sizes are out!"" Frustrating to say the least. I wish I had walked out of the store at that time. Then I tried on a pair of shoes and was approached by a sales associate who proceeded to tell me about his second marriage, how his kids are so mean to him and call him mean names, how they only want his money, how he owns 4 homes, etc, etc, etc. It was the most BIZARRE experience I have ever had in a store. When I then told him I was not going to buy the shoes I tried on he was completely agitated and was rude to us as we left the store. I will NEVER shop at the Barn again. Terrible service! Cons: Horrendous customer service more
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Terrible customer service 8/30/2008

Yesterday was my first visit to the Barn shoe store. While the selection of shoes is great, the service my daughter and I received was horrible. We found a pair of shoes we both liked and were having difficulty finding her size. I asked one of the sales people if they had any other sizes in the back she replied no, everything is out. Then I looked below the display and found a box with my daughters shoe size. After taking the box out I was rudely yelled at across the store by the older woman behind the counter "Don't do that, all the sizes are out!" Frustrating to say the least. I wish I had walked out of the store at that time. Then I tried on a pair of shoes and was approached by a sales associate who proceeded to tell me about his second marriage, how his kids are so mean to him and call him mean names, how they only want his money, how he owns 4 homes, etc, etc, etc. It was the most BIZARRE experience I have ever had in a store. When I then told him I was not going to buy the shoes I tried on he was completely agitated and was rude to us as we left the store. I will NEVER shop at the Barn again. Terrible service! Pros: None Cons: Horrendous customer service more
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Owner Message

  • The Barn Family Shoe Store carries top quality brands in all footwear categories - women's & men's: dress, casual, athletic, boots, sandals and everything for kids at prices to fit any family budget.

    Shoppers take advantage of our selection for work or that special occasion; boots for work, dress and play; boat shoes or sandals; athletic shoes for running, walking, cross-training, tennis and cleats for soccer, baseball and basketball. Our experienced sales staff will help find the perfect pair to keep you looking and feeling your best in all activities.

    The Barn Family Shoe Store offers more than just shoes. In addition to quality name brand shoes like Stride Rite, Crocs and Uggs, we have an equally large selection of Active wear, Sportswear and accessories in both The Barn & The Kids Barn.

Editorial

  • The Barn Family Shoe Store provides the Boston area with quality name brand shoes for the whole family.

  • 7/1/2008 Provided by Citysearch
Additional information
  • Hours: Mon-Fri 9:30am-9pm Sat 9am-6pm Sun 12pm-5pm
  • Payments: Visa, Master Card, American Express, Discover
  • Neighborhoods: Waban, West Newton
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