Tech 2u

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My computer needed a new hard drive and when I got it back it was a MESS! My computer was reduced to a SLOW typewriter. Instead of replacing my hard drive they put in a new by shadowing the old. My machine was able to function at only a FRACTION of its original ability. I took my computer to Nerd Electronics and they fixed it at a reasonable rate. I have my computer back thanks to competent techs. more

I recently had a small computer crisis in which my computer crashed on me. I have alot of work documents on the computer including a presentation I was working on for the next week. I first went into panic mode then got the sense to call Tech 2U. They sent out their Tech Rick shortly after. Rick was a lifesaver! He was able to get my computer up and running again and saved my presentation. I was so impressed with the quality of service I received at the price point. These guys know what they are doing, true computer repair specialists. more

Tony was on time(actually early),very knowledgeable and helpful and I understood what he was trying to do. I really appreciate his help. more

Mike is the best. Very professional and thorough. He even went above and beyond and set up systematic system scans to make sure my PC is current in defending itself against viruses. more

The young man who came was extremely courteous. He was on time. He very quickly fixed the problem. He was informative and spent the necessary time with us to make us fully informed. I am very happy with him. I would definitely and absolutely use their services again in the future. more

Mike was very courteous & knowledgable. He went though everything with me as I'm an old lady and took some explaining. He cAn come & repair anytime. more

These guys are great. They will help diagnose whats wrong and give you a quote for free. Other places will charge you a fee to diagnose and apply it towards the repair if you do decide to have them fix. more

These guys are always very polite and helpful when I go in there with a problem with my computer(s). Also they do a free diagnostic which can save you a bunch of money. The inside of the store looks really clean as well. more

Fast and affordable service! My IT team was away for a trip and we ran into an emergency at work. I called Tech 2U for service as they did a wonderful job for a great price. We love our team but Tech 2U did a great job coming through for my company in such short notice. Thank you! more

I am completely frustrated and disappointed with service provided by Tech2U. They came to my house to install a USB wireless adapter. Because the tech was struggling with windows xp network configuration he reinstalled XP. In no less than 2 weeks, my computer wasn't working because they forgot to install the passcode for xp they reinstalled. After another 2 weeks i had to call them because of connectivity issues. Tech2U then had to come out again to establish connectivity. 5 days later, I had to contact them again because of the network issues. Today, I had to contact them for the 4th time in 9 weeks. After waiting 9 hours for them the tech showed up. He was not the same tech I had seen previously. (I heard the original rep that serviced my account quit) Regardless, when the tech showed he said he could not do repair my computer under the original contract because it had been longer than 30 days. However he did say that the same issue that existed originally still existed. ""a windows network issue"" Can you say, ""held hostage"" Do not use these guys. There techs, although nice, simply reinstall. They do not diagnose or fix anything and will not guarantee their work. more

The Worst! First they will tell you that it will take only 3 days and you will be lucky if you have your computer back in 7 days. When you do get your computer back, check everything! Chances are it will NOT work. I took my computer in (A Sony entertainment model) and when it came back I could not play DVDs or watch TV. Took it back in and a week latter my machine still does not work! They will take your money but the only service you will get in return is something that resembles a ""cat-house special"". Stay as far away from this establishment they have no clue! more

Very happy with the overall experience of working with Tech Service 2U. I should have broke down sooner and called them to come and fix my beloved computer. Great company to do business with. They fixed all of my computer repair issues and they lived up to what they promised. Sometimes that is hard to come by. Pros: Fast and friendly with great rates! more

The manager Ryan, is a credit to this company. He walks the talk in customer service and professionalism.\r \r I know what I'm talking about since I train customer service across the country and in Canada to restaurants, casinos, country clubs and other types of people businesses.\r \r Because of his service I will be a loyal customer for years to come and in addition I'll always recommend your company because of Ryan and his first class performance.\r Pros: Everything more

Please accept my appreciation for a job well done by your technician Travis. He installed a new monitor and checked the computer for any problems as he explained each task completed to be certain that I understood how to operate various functions. Also as the speakers from the old monitor could not be used he pulled up the ""Best Buy"" website that carried a compatible ""head set"" which would solve the audio problem. I purchased the head set today and it functions perfectly. Travis provided EXCELLENT service. Pros: Very Fast, Excellenct overall service more

Please accept my appreciation for a job well done by your technician Travis. He installed a new monitor and checked the computer for any problems as he explained each task completed to be certain that I understood how to operate various functions. Also as the speakers from the old monitor could not be used he pulled up the ""Best Buy"" website that carried a compatible ""head set"" which would solve the audio problem. I purchased the head set today and it functions perfectly. Travis provided EXCELLENT service.\r Pros: Very Fast, Great work more

I have since recieved a call from the owner of this company. We had a long and honest conversation about the customer service I experienced. he apologized again and again. He reassured me he would render the problem on his end. I thank him for the phone call and hearing me out. I was given a refund . I'm much happier he took the steps to make things right. I Will call them for services in the future. Cons: customer service more

Phillip was the GREATEST Customer Service Rep EVER!!!!\r I would HIGHLY recommend Tech Service 2 U to anybody.... \r Excellent, Excellent, Excellent. \r \r Keep up the good work. \r The guys who answered the phone were very nice, no attitudes, and very professional. \r more

I am what one might label as ""tech-challenged"", which means that I basically get confused and frustrated when weird things start happening to my computer. Trying to solve problems on my own by following some online tech guru's ""directions"" has seldom worked well for me, as the ""language"" they employ to assist me is beyond my somewhat meager comprehension. While, certainly, I know the basics of computers, I am presently not an ""expert"" in regards to fixing the numerous glitches that come up.\r \r Thankfully, they have businesses who specialize in helping folks in my category.\r \r This past summer, my computer began ""acting up"" every time I got online and after a few aggravating calls to AOL's tech support system, I was none the wiser about what exactly was causing the problems. I didn't want to risk fiddling with things myself and end up making the matter worse, so my husband and I both agreed that we would just have to spend the bucks and get a ""pro"" to come out and take a look.\r \r It took several calls to various computer service companies before we made our decision, primarily based on how much each charged per hour. Some of the prices were outlandish and we knew that anybody charging a huge hourly rate was probably going to make sure they found enough things ""wrong"" to justify hanging around a lot longer than they needed to.\r \r We chose Tech Service 2 U and were immediately impressed by the fact that the person who answered the telephone was both very pleasant and articulate. Believe me, I had spoken to people from other computer repair places who were curt, hurried and impatient with me to get to the point. The lady at Tech Service 2 U, however, was more than willing to listen to my clumsy description of what things were occurring with my computer. \r \r She told me that they had a fee of $90 for a technician to come out and diagnose our computer and, if we chose them to repair the problem, the diagnostic fee would be waived and the flat rate would come to $150, if the problem was easily solvable, which the majority of their customers' issues are. If the problem was on the more severe side, then the most they usually charged up to was $250. Considering what the other ""come-out-to-you"" repair services were charging, we made an appointment for one of their technicians to come to our home.\r \r The Tech Service 2 U technician arrived on time and was ready to tackle things immediately. After doing a diagnostic test, he surmised that a group of serious computer viruses was the culprit and not only removed them, but input some software into our system to help safeguard against the same thing happening again. Prior to that time, we had been depending on the so called ""security"" software by McAfee included with our AOL Security Edition subscription, which obviously had not been doing its job.\r \r The technician stayed for about 3 hours and our bill only came to the promised $150 flat rate charge. He made sure we knew exactly what he had done and was very patient with us when we asked questions. When we called the company later that day with an additional question, he called back as soon as he was available.\r \r We have used at least one other computer repair service in the past and it was, at best, only moderately satisfactory. Tech Service 2 U, however, was totally professional, courteous and knowledgeable.\r \r If any future problems arise with our computer, we will definitely put in the call to them.\r more

I am what one might label as ""tech-challenged"", which means that I basically get confused and frustrated when weird things start happening to my computer. Trying to solve problems on my own by following some online tech guru's ""directions"" has seldom worked well for me, as the ""language"" they employ to assist me is beyond my somewhat meager comprehension. While, certainly, I know the basics of computers, I am presently not an ""expert"" in regards to fixing the numerous glitches that come up.\r \r Thankfully, they have businesses who specialize in helping folks in my category.\r \r This past summer, my computer began ""acting up"" every time I got online and after a few aggravating calls to AOL's tech support system, I was none the wiser about what exactly was causing the problems. I didn't want to risk fiddling with things myself and end up making the matter worse, so my husband and I both agreed that we would just have to spend the bucks and get a ""pro"" to come out and take a look.\r \r It took several calls to various computer service companies before we made our decision, primarily based on how much each charged per hour. Some of the prices were outlandish and we knew that anybody charging a huge hourly rate was probably going to make sure they found enough things ""wrong"" to justify hanging around a lot longer than they needed to.\r \r We chose Tech Service 2 U and were immediately impressed by the fact that the person who answered the telephone was both very pleasant and articulate. Believe me, I had spoken to people from other computer repair places who were curt, hurried and impatient with me to get to the point. The lady at Tech Service 2 U, however, was more than willing to listen to my clumsy description of what things were occurring with my computer. \r \r She told me that they had a fee of $90 for a technician to come out and diagnose our computer and, if we chose them to repair the problem, the diagnostic fee would be waived and the flat rate would come to $150, if the problem was easily solvable, which the majority of their customers' issues are. If the problem was on the more severe side, then the most they usually charged up to was $250. Considering what the other ""come-out-to-you"" repair services were charging, we made an appointment for one of their technicians to come to our home.\r \r The Tech Service 2 U technician arrived on time and was ready to tackle things immediately. After doing a diagnostic test, he surmised that a group of serious computer viruses was the culprit and not only removed them, but input some software into our system to help safeguard against the same thing happening again. Prior to that time, we had been depending on the so called ""security"" software by McAfee included with our AOL Security Edition subscription, which obviously had not been doing its job.\r \r The technician stayed for about 3 hours and our bill only came to the promised $150 flat rate charge. He made sure we knew exactly what he had done and was very patient with us when we asked questions. When we called the company later that day with an additional question, he called back as soon as he was available.\r \r We have used at least one other computer repair service in the past and it was, at best, only moderately satisfactory. Tech Service 2 U, however, was totally professional, courteous and knowledgeable.\r \r If any future problems arise with our computer, we will definitely put in the call to them.\r more