Tech 2u

I have seen your commercials on TV over the past week. They come on a lot and it seemed they were talking right to me! So this morning I contacted Tech Service 2 u about my home PC. I spoke with a delightful young lady, I don?t recall her name but she was great. I explained my problem and my goal.\r \r I was sure that it was going to be a week at least before someone would get out to help my. But she surprised me and said someone could be at my home this afternoon!\r She gave me a time frame between 2 and 4PM and said that if the tech was available sooner that they would come out.\r \r I was thrilled!\r \r Tony was the tech that showed up. He was very nice, very professional and very willing to let myself and my daughter ask him a million questions as he worked.\r \r Regardless of the service provided it is always a little stressful to have a stranger enter ones home. Tony?s professionalism eased that stress.\r \r I will return to Tech Service T U for all my of my computer needs.\r \r Thank you very much!\r \r My PC is Zipping along once again!\r \r \r \r \r \r \r \r \r \r \r \r \r . more

I wanted to take a second to thank them for there service, and for coming out to check my computer.\r There technician?s service was very friendly and they got my computer back on track. Thank you tech service 2 u, I will use your service again and pass out your cards to all my friends\r more

Technician only able to ""diagnose"" problem as ""hardware problem,"" which I already knew, but charged $90 diagnosis fee. Later, brought laptop to shop. Management said over phone that diagnosis was memory socket & could be fixed. When I called to check status, receptionists repeatedly said they were waiting for authorization to perform repairs, though I'd already given that (twice). Problem NOT fixed when I picked laptop up- immediately recognizable when I tried to turn it on, still in TS2U office. Receptionist totally unaware of memory socket repair, & paperwork provided had NO information about diagnosis or repairs. Computer also had NEW problems with keyboard. TS2U website says ""for $90 we will come to your home and diagnose your computer problem."" I paid $90 to ?diagnose? my computer problem, but think their diagnosis was wrong, If diagnosis was right, TS2U should have either fixed it, or told me they couldn't fix it. Instead TS2U told me that it was fixed when it wasn't, + caused new problems w/ keyboard. I tried to dispute $90 fee on my credit card, but couldn't b/c credit card company required documentation of TS2U's ""diagnosis."" But documentation from TS2U didn't give diagnosis or repair info (i.e. memory socket repair) in writing. I asked for refund of $90 diagnosis fee and/or diagnosis in writing. TS2U management argued at length, then said they'd call back, but never did. I emailed saying failure to call was unprofessional & that I would post a negative review. Another management person then emailed, called me ""CRAZY,"" & wrote ""You need help."" These insults confirm TS2U's lack of professionalism. TS2U finally did refund my $90, but overall my experience with TS2U was useless & huge hassle. Failed repairs, additional damage to computer, incomplete documentation, poor communication, uncooperative & ultimately insulting management. Seems like they have a LOT to learn about computers & customers. I would definitely not recommend patronizing them. Pros: they finally did give me a refund Cons: failed repairs, additional damage to computer, incomplete documentation, poor communication, uncooperative, unprofessional & ultimately insulting management more

I have used another local computer service company in the past and wasn't all that happy. I decided to give Tech Service 2U a try. The receptionist was so helpfull, she was able to get someone out to me withen a few hours of me calling. The tech was very helpful and friendly and was able to remove the viruses and set up my wierless network. I would absolutly do business with Tech Service 2 U again!!! \r \r Thanks guys,\r Lisa Miller\r Sacramento Pros: Afordable, Fast, Friendly, helpful. more