Talley, Audrey R, Md - Northwest Eye Surgeons

Great doctor but terrible billing dept. They mysteriously have no record of the insurance's payment. And when I call, instead of them trying to figure out what happened on their end and calling me back, they would always tell me to call them back. Everytime I called, I would have to explain everything from the start because no one would know what's going on. It's been over a month since the insurance company sent the payment to them and they still have no record of the payment on their ""new"" system. Talking to a supervisor was useless. I was told I would get a callback the same day from the supervisor but it never happened. They were very unprofessional and their customer service was terrible. more

I saw Dr. Cadera and he (and his staff) is great. I appreciated the excellent attention to detail at every turn. Time was taken to explain things to me that I didn't understand. Dr. Cadera had a real caring feeling towards my eye problem and I thank him Pros: Service, Knowledgeable Staff more

The office staff undermines the quality of care. After yet another incident with this office where a promised return-call was never made, I am fed-up. Last year, an elderly realtive with an acute problem waited 2 days to get a call back from the office. Realizing that the promised call would not be coming, despite 2 calls to the office to question the delay in her getting care, we took her to another physician who happily accomodated her. Last fall I was told to expect a call for follow up care, and never received it. I had to track down the responsible person and make arrangements the docotor stated would be taken care of. Once again, I am waiting for a call that was supposed to have been returned 2 days ago. Pros: surgical expertise, knowledge Cons: no follow up, calls not returned, wait time too long more