Swat Services-Termite & Pest

I've been using Swat Services for a few years now, not really sure how long. But they provide a thorough and dependable service and that's why I keep using them. The tech I use is Chuck, and he does a fantastic job every time! He's a great guy and we've actually become friends now. I am more than satisfied with the service they provide for me, and am happy that I get what I'm paying for! more

I have used SWAT for 3 years and they are always very dependable. They are easy to work with and very reasonably priced. more

Swat services cannot seem to stick to the simple agreement we had when we initiated service with them that they would call the day prior to inspections so that we can lock our dogs up so the technician can inspect the bait stations in the back yard. Year after year, we receive a notice from them that the back yard stations weren't inspected because the dogs were in the yard. They are also poor at returning phone calls. Spend your money elsewhere or be disappointed. more

The technicians are great. The office needs help. I have to call them to schedule the quarterly service. They never call at the beginning of the month as I have asked. And every time I have to remind them that due to my work, they can only come on certain days at certain times. more

I have been using this company for two years now and the only problem I have with them is their customer service person. This woman is extremely rude over the phone. In fact I dread to receive a call from this woman to schedule a quarterly visit. One time I called to point out an incorrect charge and she refused to make an adjustment. Even when I protested that it was not my fault but somebody else's in the company who failed to keep the correct records, her reply was curt. She said ""the charge will stay."" Only when I said that I would stop the service, she agreed to work with me. A few days later I saw six different transactions posted by this company on my credit card on the same day, some of which are credit and others charges. It was supposed to be a simple adjustment. Cons: incompetent accounting personnel more

I've used SWAT for three different properties. Their scheduling methods, services, and warranties are very good. The technicians are polite and professional, and you don't mind having them crawl through your home. Pros: Courtesy, scheduling, quality more