Sunset Audi

I would recommend Sunset Imports to anyone looking for great service and a great deal. My recent experience was professional, exceptional, and by far exceeded my expectations. Mike Harvey was a joy to work with, he was knowledgeable and did not pressure me in any way. Their lending department went above and beyond to get me the best interest rate and payments that fit my needs. I have never had such a fast and smooth experience purchasing a car. I will most defiantly be back for my next vehicle!\r more

I have resisted purchasing a new car from a dealer for years. I did not want to waste time with ""high pressure"" sales tactics and negotiating with multiple people at the dealership. I was very pleased with my experience at Sunset Audi. The process was very straight forward. I found a car on their lot, test drove it. Negotiated a price online; purchased car. I kept waiting for something to ""go sideways"", it never did. I will definitely recommend to friends! more

We just purchased our third car from Sunset and I wouldn't buy anywhere else. The sales people, particularly Shane and Ammar, are really great. No pressure and friendly. We have always worked out a great deal in a short amount of time. The service department is great as well, never had an issue and your car comes out clean! I would like to thank Sunset for providing a stress-free, easy car buying experience. We'll be back for sure. more

While searching for a car, I spent several afternoons at Sunset. The sales staff seemed to be genuinely nice people. They treated me with patience, respect, and never made me feel pressured in any way. Although I did not buy a car there (I had a very specific car in mind that they didn't have in stock) I would definitely go back there next time I'm in the market for a car. more

I bought my first Audi from them back in April of 2010, I wasn't even planning on buying a car that day I just wanted to check the car out. I fell in love and I decided to buy it but I had to be out of there in 30 minutes to get to a family birthday celebration. They made the process quick and painless, got me a great deal and got me out of there on time. Unfortunately, I was in a car accident and my car was totaled in October. I LOVED that car so much, it just broke my heart. But Shane Randall at Sunset Audi helped me with pricing information that I used to negotiate the price of the car with the insurance information and has been actively looking for a new car to meet my particular needs. The poor guy has answered literally hundreds of my emails over the last 2 months. The only thing I can possibly agree with in the negative comments is that their service department did take an entire 8 hours to change the oil in my car, didn't offer a loaner and the ladies that took my payment were a little too inconvenienced by my attempt to pay my service bill. However, when I needed help or had questions they have always have been accommodating and friendly. I am going to buy my next car from them and I hope that others don't allow the negative comments from going to Sunset and judging them for yourselves. more

***********UPDATE AS OF 12/28/12************ I must say that Sunset Audi really is tryingâ?¦ After having a horrible experience right off, Sunset has made an effort to try and make things right. After getting a personal phone call from the operations manager and having what seemed like a sincere and authentic conversation, I do feel like the company truly wants to make up for the actions of a rogue employee. After much deliberation, my husband and I have made the decision to give Sunset another chance in the hopes that they can correct a terrible first impression and create a lasting relationship with us as customers. I have to commend them for making the effort and I do hope that this time around, things are different. I am a hard person to persuade, but so far they are back on the right track. **********ORIGINAL POST NOVEMBER 2011: My husband and I had the displeasure of dealing with Sunset Audi this weekend. Despite all the horror stories we had heard and being warned against dealing with Sunset by our close friends, we decided to give them a chance and judge for ourselves - and boy, was everybody right. We initially met and worked with a VERY nice young man named Ryan Crooks. He was knowledgeable and very informative. We found a car that seemed to fit our needs perfectly and Ryan was helpful in giving us the information we needed to make an informed decision. After deliberating overnight, we decided to return to Sunset to start the process. Completely versed in the ""typical"" cay buying experience, we were fully prepared to go back and forth negotiating a mutually beneficial price on the CPO 2009 A5. As smart and rational buyers, we did our homework and came prepared. After what seemed to be a fruitless negation initially, we were introduced to the floor manager, Dan Fajardo - who was by far the RUDEST and most DISRESPECTFUL salesperson I have ever encountered in my life. Within 5 minutes he managed to yell at us, accuse us of lying about the terms of the previous lease on the vehicle (even though we had paperwork and a car fax to prove otherwise), cut us off mid-sentence and get up and walk out of the conversation. I have never felt so degraded and demeaned in my life. There are not enough appropriate words to accurately convey how completely awful Dan and the whole experience was. It seems that at Sunset Audi, if you don't fit the ""luxury car"" persona, you don't deserve the time of day. Needless-to-say we will never set foot in Sunset again. We will be taking our money and our business to Seattle and purchasing a car from University Audi. I encourage anyone else in the area to do the same. more

Honestly, I don't know what these two reviewers are talking about. The people I know of who have serviced their cars there in the past have been satisfied. They have great service. They know how to treat their customers. Whenever I brought my car in, even with the slightest of flaws, they took care of the issue without hesitation. The workers there are friendly, and know how to treat a customer. They are always on time, and they will treat your car as if it is their own. They never fooled around to avoid any sort of repairs whatsoever (not that I struggled with the car.) My only slight issue is their loaner's car. There are certain characteristics one needs to meet to be eligible for it (age). more

I agree somewhat with everything said, Horrible. Although my bad service was definitely of a more serious nature.Their techs keep messing up my car and then they say that it is just a coincidence that it happens directly after they work on it. They also physically/cosmetically have scratched my car twice. Sloppy techs! Even the engine bay slopped up with their tools etc. Not to mention the punk ass attitudes from a couple of their parts guys. Their parts prices are overly inflated. I have bought parts at other far away dealers and had to have Sunset install it. Otherwise they were nice, as they strongarmed money from me for their mistakes and held my car ransom. I was nicely raped; at least they gave me a nice loaner as they took a long time. Many tries and chances as well. more

I was looking for a high end sports car for a while and have gone to several places to do so. I started with The Lovejoy Car Company who had Ferrari's, Porsche's, BMW's, etc. and the service was great. Then I went to Sunset Porsche Audi. The service was the worst I had ever received. Super high pressure, and cold. I then went to Kuni BMW. I was utterly floored at the difference. AMAZING customer service. The best! I kept looking as I was undecided, but ended up leaning towards a Porsche. I again returned to Sunset Porsche and was treated miserably. So, I went elsewhere and bought a beautiful flawless Porsche... and am extremely happy with it. My 30k service came up recently and I called Sunset Porsche Audi and was treated terribly again. So, I have gone elsewhere. Finally I returned to Sunset Porsche Audi for something as simple as a car cover and was treated like trash. They have the WORST service I have ever received. I have given them many many tries and they have never treated me with the slightest kindness. I do not recommend them unless you like feeling like garbage. Pros: The receptionist that answers the phone has been very nice. Cons: The sales people, the parts people, the service people. more