We bought a 2010 Ford Expedition about 3 months ago. After we bought it, we found that it had horrible road noise on the driver's side. We took it into Suburban Ford for another issue (A/C compressor) and asked them to take a look at the road noise issue while it was there. Before we even left the service person asked if it had been in an accident, based on the bolts in the driverâ??s door and the trim along the bottom. We told him no, that when we bought it the salesman assured us that it was clean, had never been in an accident, and had pulled a clean CarFax for us. \r
When we arrived to pick up the car a week later, the service person told us that the reason for the road noise is that the door was out of alignment. He told us that the car actually had been in an accident at 4000 miles. The reason the service person knew this is because the ACCIDENT REPAIRS WERE DONE AT SUBURBAN FORD. This information was in their computer the entire time. It was over $4K in damage to the entire left side of the vehicle and was paid for by the insurance company. \r
If you must do business with them, I'd suggest at least staying away from Rob Fernandez in used car sales. He had the information at his disposal in his computer and chose not to disclose it to us, due to our making it clear to him that we would not purchase a car that had been in an accident. Also, if youâ??re looking for customer service, this is not the place to go. Iâ??m still waiting for a call back from the manager of the used car department 2 weeks later.
more