Suamico Ale House

We went here on Jan 1st '09 to eat dinner. We walked inside and stood in front of the hostess desk where only one boy stood with his face in a magazine. I stood there staring for 20 seconds until a waitress came and tapped him on the shoulder and told him he had people to seat, and he replied ""Oh, I didnt see you guys there"". We followed him to a booth and sat down, he said nothing, no greeting or specials or anything. The restaurant was cold and we had to wear our jackets the whole time. Our waiter was very inexperienced and strange. We ordered a pizza and he came back three times to explain that he didn't know when the pizza would be done, and that there were ""technical difficulties with the oven"". Then he asked if the four of us would like plates with our pizza, as if he wasn't aware that it was standard procedure to set plates at a table for pizza in a restaurant. The pizza came after 30 minutes, and it tasted good, but our overall experience with the restaurant at this time was very poor. The service was very disorganized and a manager was nowhere to be found, probably sitting around in back or something. I don't recommend that anyone spends their money here, go to Old Chicago or somewhere more professional. Pros: Food tasted good, lots of parking space Cons: Untrained/unprofessional staff, where is the management? more

My family and I stopped on a 5 degree January Friday night around 7:15. the parking lot seemed full, so before unloading our 4 and 6 year old daughters, my wife ran in to see if there was a wait. After checking with the hostess, my wife returned and reported that there was not a wait, so we promptly unloaded and went inside. Clearly, they were busy, but a vacant booth right next to the hostess station assured us that we would be able to sit down quickly. The manager was now at the hostess stand and asked us ""how many?"" I replied 4 for non-smoking. He took out his pen and pad and said ""Can I have your name?"". I replied, ""No, there's a booth open right there,"" and pointed out the open booth. He said, ""I'm leaving that open so I can provide you the best service possible.""\r \r WHAT?\r \r I then asked him how making my family wait when a table was open was providing US the best service possible? I never did get that answer. I told him I would not wait when a table was clearly open.\r \r He repeatedly told me that we would have to wait to be seated ... so he could provide us the best service.\r \r Needless to say, we left and never plan on returning.\r \r How could I spend my money there when they treat customers like that? He might've had a great reason for requesting we wait (besides hoping that we would go spend money in the bar), but the man didn't even offer a REAL reason. Just the robotic ""I want to provide you the best service possible.""\r \r I don't plan on eating there again. Besides being treated poorly, in prior visits, the food is fair, at best. Nothing special. We went to Perkins and had a meal that was probably as good as anything we could get there ... and the waitress with the piercing and tattoos all over treated us better too. Pros: Quite often, not busy Cons: Lousy service and mediocre food more