First I will start with customer service. Tom was quick to respond to my initial inquiry and I got an appointment within the week (my schedule is awful). When he arrived, he quickly explained what he was going to do without the pressure of upselling. He educated me on a few items about carpets in general that were very helpful. He and his son, Alex, did an excellent job of cleaning the high traffic areas of our home that had not been cleaned in a few years (lack of time!). Some stains that I thought were permanent were removed. When I mentioned switching to hardwood in some rooms, he also had a referral for me. In summary, great service all around - customer service, quality cleaning, reasonable cost! Who could ask for more? Thanks, Tom. See you next year!
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