Spectacle Shoppe, Too

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943 Robert St S
Saint Paul, MN 55118

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(651) 450-6666
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Spectacle Shoppe, Too - Saint Paul, MN
Spectacle Shoppe, Too - Saint Paul, MN
Spectacle Shoppe, Too - Saint Paul, MN
Reviews
( 22 )
( 1 )
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( 1 )
( 4 )

Best

I can see perfectly fine with my new frames, they also feel and look good. I couldn’t have asked for better glasses than these. Thank you

Worst

These guys are stumbling around in the dark when it comes to customer service. I just needed new prescription lenses for my sunglasses. I had to wait quite awhile (10 minutes ...

Great Job 3/22/2012

Little gem! The facility is great. It's professional, comfortable and modern. Everyone is very nice and all the tools are electronic. The Optometrist I saw was very friendly and personable. more
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Keep up the good work. 3/7/2012

Thank you for a wide selection of frames and the wonderful person who serviced us; Carol. Keep up the good work. more
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Great! 2/21/2012

Great personal experience and service. more
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Pretty Cool 2/14/2012

This place was actually pretty cool. I liked browsing and trying everything off, but the staff was great at helping me find the right frames. more
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A GREAT PLACE 2/7/2012

The ladies in the shop at the time of my visit were very welcoming and very professional. They knew exactly how much help to offer- while letting me make my own decision. I appreciate that they were not pushy- I usually leave if I feel pressured. A GREAT PLACE. I made my selection and am confident I made the right choice. more
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Pass it On! 2/1/2012

I have loved my service so much I send everyone who asks about my glasses in or anyone who will listen! more
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Best style 1/24/2012

I have been getting my glasses here for years and they always have the best styles, never mess up on my prescription, and are super quick with getting me my glasses. more
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I will recommend this place to others. 1/16/2012

Huge selection! I will recommend this place to others. Thank you! more
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Very satisfied! 12/27/2011

I am a returning customer, Very satisfied and like the diverse selection of frame options-And your staff does a very good job! Thanks for all you help I will be back in the future! more
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Really Liked It 12/19/2011

Great selection of eyeglasses. The service was very helpful and friendly. The display of frames was so huge it was almost overwhelming, but I really liked it! more
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Exceeded All Expectations 12/5/2011

I have been to eye glass stores all over the place with no success and finally found my pair of glasses (that I LOVE) at The Spectacle Shoppe. I now adore this store. What I liked: * They had some great frames - I actually found 3 that I would consider buying where other stores I would find zero. * The sales people are awesome. Some glass store salespeople hover and become annoying. Others ignore you. They had a great balance of helping me find a great pair while letting me wander and look and explore. The comments and suggestions, when hey had them, were very helpful. * When I left, they gave me a rose more
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Amazing Place! 11/30/2011

I love trying on strange frames even when I'm not looking to buy. Spectacle Shoppe is the most entertaining place to do this! I've driven by the West St. Paul location many times and finally visited. The vintage selection is full of surprises and browsers are welcome to try on anything. I don't want to give the impression that SS only sells off-beat styles. They carry quite a few perfectly normal brands (not that I'm into that) and I especially liked the Tom Ford frames. The price range in general extends reasonably low as well. The staff couldn't be any more friendly. When I started asking about insurance, and whether mine would work, two employees were working together to help me figure it all out. They gave me an estimate on what lenses would cost out-of-pocket and advised me as to how I could get the best deal for the particular frames I wanted. more
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Great Service 5/18/2011

I had a great experience working with the two women at the Spectacle Shoppe. They were both a lot of fun and very knowledgeable, besides the fact that they had a large selection of frames to choose form. more
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not impressed 7/10/2010

These guys are stumbling around in the dark when it comes to customer service. I just needed new prescription lenses for my sunglasses. I had to wait quite awhile (10 minutes or more) to get help but when I finally did it was easy to get information. When I returned to pick up the finished glasses, I had to wait 15 minutes. One of the two employees working acknowledged me when I walked in, while the other chatted casually with a customer (about their lives, not glasses-related) and finally she staged whispered ""Are you waiting?"" When I said ""yes"" she just went back to her conversation and finally the first employee perfunctorily helped me but seemed to just want to get me outta there. I left with glasses in hand, but just didn't feel very good about the transaction--like, how do I know these are polarized? I know I paid for that, but I have no receipt stating it. No mention of how to clean them, or to ""come back with any problems,"" or any of the usual banter that at least makes you feel taken care of. Pros: were clear about lens options Cons: customer service lacking more
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Charged me twice. Still no refund. 4/19/2010

Was charged twice for my glasses. When I called they blamed the fact that they had upgraded their phone system. The woman gave no apology and told me I should already see one of the charges credited back to my account. Three days later I still have haven't gotten the second charge reversed. Praying it gets reversed before the IRS deposits the tax check I wrote them. In short don't go there unless you've got a good buffer in your checking account, and you can swallow not even getting an apology for their incompetence. Pros: Got my glasses in less than an hour, great selection. Cons: charged twice, arrogant more
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Arrogant and Incompetant 10/14/2009

Bought a pair of glasses costing almost a thousand dollars from their New Brighton location. 4 months later, after numerous comedy of errors and a total absence of communication on their part, still didn't have the glasses. Took another month to get my money back. No apologies, no conciliation, just plain arrogance. Can't think of a worse buying experience at any retail establishment. Cons: Everything more
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Price isn't everything! 8/24/2009

I just came back from the shoppe where I purchased some glasses a year ago. I have back back six months ago because the coating on my glasses had came off. They said it was a bad batch from the manufacturer. They fixed it but it took two weeks when they said four days. No glasses for two weeks for me! Now the nose pad broke after one year. I take great care of my glasses. I wear contacts for sports and only wear them at work and to read. They wanted me to go to another glass shop that would sodder it. what! I said no, and they said sorry, no frames for you. Also the coating has come off the glasses again. I only use the cloth they gave me to clean them. In summary, while the prices may be low, the total cost of ownership and the customer service do not warrant recommending this establishment. It is more marketing hype than anything else. At least lencrafters and Pearl back their products. Pros: Low price Cons: They do not back their products more
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Exceeded my expectations! 8/18/2009

I loved this shopping experience! I thought I couldn't afford the Spectacle Shoppe, but went in anyway. I discovered that their sale beat every sale out there! I found a good selection of glasses I liked, and was given the time and space to explore and try them on. The salesperson was so nice, relaxed, and knowledgable...not pushy at all! I think they have found a lifelong customer in me!!! Pros: great selection, good sales, great salespeople more
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spectacle shoppe is awsome! 11/10/2008

I was very surprised at the negative review I read. I started buying glasses at the west saint paul loacation about six years ago. The staff there has always been kind and were never pushy with me. I go in often just to browse and I ask questions and get great feed back. The awsome selection and the staffs are the reason I go there. Some people simply do better shopping online. As a kid I got teased for my glasses like most of us,but now I am asked all the time where I got my glasses. Now you have more then one opinion. Let the next opinion be your own. Pros: great choices Cons: Ican't afford as many pairs as I want more
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Pushy and rude people work here. 5/10/2008

\r Yes, they have a huge selection of hard to find items, but the attitude of the sales staff ruined this place for me. I just wanted to browse--no big deal--but they wouldn't leave me alone. I was accosted by three separate people, twice by the same person with a follow up ""Are you SURE you don't need any help?"" Wow, how rude--apparently, I must look like some sort of a helpless idiot. Which part of ""just browsing"" don't they get? I had to leave after about 5 minutes of being in their store today, and not only will I never go back, I'll be dissuading everyone I know from ever going here.\r more
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Additional information
  • Hours: M-F 10-7 Sat 10-4 Sun 12-4
  • Neighborhoods: West St. Paul - Mendota Heights - Eagan
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