Was charged twice for my glasses. When I called they blamed the fact that they had upgraded their phone system. The woman gave no apology and told me I should already see one of the charges credited back to my account. Three days later I still have haven't gotten the second charge reversed. Praying it gets reversed before the IRS deposits the tax check I wrote them. In short don't go there unless you've got a good buffer in your checking account, and you can swallow not even getting an apology for their incompetence.
Pros: Got my glasses in less than an hour, great selection.
Cons: charged twice, arrogant
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