Southwest Strings

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1721 South Cherrybell Stravenue
Tucson, AZ 85713

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(520) 624-9390
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Reviews
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Best

I purchased an amazing violin and case at Southwest Strings! I applied for the approval program and tried out two different violins and made my decision. All through the process, ...

Worst

Shipping error caused my strings to be sent back. I needed them for a very important audition and they wouldn't expedite the shipping to make sure I got them. They had an opportun...

Quality of Cello poor 12/10/2009

Purchased a cello, K Mueller. The peg box cracked in the first 5 days. SWS sent a call tag to pick it up. They reviewed it and said it had taken a ""blunt force"" which caused crack. There is no evidence on the cello, the case, or anywhere else showing blunt force. If in fact the peg box can crack by taking a ""hit"" that leaves no evidence on the instrument or case; it leads me to the conclusion that the wood used is poor quality maple. SWS sent it back to me at my expense and charged me $20.00 for packing material!? I sent it in the same box they sent it to me in. They need to put it in a new box to send back to me??? I will not do business with them again. I have 3 more cellos to buy, they will not get my business. Cons: Did not stand behind sale more
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Additional information
  • Hours: Mon-Fri 9am-5pm, Sat 9am-2pm
  • Payments: Discover, Master Card, Visa
  • Neighborhoods: Pueblo Gardens, Ward 5
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