Sorella Salon & Spa

I used to have the owner cut my hair. When she went out on maternity leave I started seeing China. I have been getting my hair cut and foiled there for several years. The color always looks great...I get compliments. The haircuts stay looking good for a very looong time...As a side bonus China is fun to talk to--there never seem to be any of those awkward moments. I highly recommend China at Sorella Salon. Pros: Haircuts stay looking good Cons: Can take a while to get in but worth the wait more

Disasterously unprofessional. I came in for an appointment last Saturdy and was told I had no appointment and that it was this Saturday. Came in this Saturday and they told me I had no appointment without an apology or fix. For a so called "luxury" salon I would go elsewhere. Pros: nothing Cons: poor management and customer service more

Si does a great job - I would recommend him to anyone. He is an expert in his craft - and at a reasonable price! Pros: Talented, creative, friendly, and great value Cons: none more

I had been going to the same woman to get my hair cut just about my whole life. When I moved 25 miles away I decided to try a few new salons and I must say Stephanie at Sorella Salon is AMAZING. My super quick background - I'm not a huge fan of dramatic change and lately my hair is falling out to the point you can see my scalp. Ack! Well, Stephanie did not magically grow some more hair for me, but the cut is fantastic! I almost don't mind the thinning. The real test is when you get home and wash and style it and WOW! My hair looks just like the picture I brought in as a demo. I LOVE IT! I just about balked at the price of the cut ($75.00 before tip for a cut!) but it just might be worth it. Stephanie, thank you! (gave only 4 stars because the price was a little too high - the service was worth 5+ stars) Pros: Friendly, awesome hair cut Cons: Price - Little too high more

It's been years since I've had a stylist I really connected with and wanted to go back to regularly. But Stephanie, at Sorella's, is fantastic. Usually I dread going to the salon to get my hair done and find it an ordeal, but Stephanie is just such a treat to chat with, that the time flies. She listens to what you want, she's amazing, funny, and just makes it a treat to get my hair done. As for the salon, they provide a range of services (I used the one in Issaquah Highlands). They're a bit pricey, but what you'd expect from a spa/salon. I only wish they also did pedicures, as that seems a natural thing to have if you're going for a facial or a massage, etc. Staff was friendly; I waited a few minutes for my hairdresser, but was offered refreshment during my wait. I'll definitely be returning...usually I go months between haircuts, but it's only been 4 weeks and I'm already booking myself for a return trip, and looking forward to it. I may even try out some of their other services this time. I definitely recommend, if you're looking for a higher-end salon with the trimmings and don't mind paying for the pampering. Pros: Stephanie - just love her! Cons: A bit pricey; not full-service (no nails or pedicure) more

I went there recently for a haircut and felt very out of place. There was no friendly welcome. I seated myself on a couch and watched the other lady there get her drink! Was kinda hoping someone would ask me too! But no such luck! Then came the announcement my hairdresser was ready for me. Cut was O.K. not too bad, but not worth the price either. I guess conversations cost extra...unless maybe, just maybe you have fair skin and do not speak English with an accent! I am not one to shy away from pricey salons, went there all the time in California. Hence, I do expect friendly service with a smile. Even the chain salons I take my kids too seem to have better staff! Pros: None Cons: Unskilled, unfriendly more

I am usually a salon hopper, never been to the same place twice. A couple weeks ago I was desperate to get my haircut. My husband, the cheap @##^%$ that he is made me go to this awful salon in downtown Issaquah. I walked out of the salon before the guy even finished my hair...it was so awful. I walked into Sorella crying..yes crying in hopes to have someone fix it. I thought that there was no way possible anyone could fix my hair. The front desk girl was so sweet and was able to get me in with one of their top stylists. It was amazing. This is the BEST haircut I have ever had in my life. She was so awesome and had me in tears from laughing so hard. I dont know how she did it but she made me look ten years younger and Ihave had so many compliments on my hair. The best part--I can do it myself at home. I love her and I called to make my next two appointments with her already. Stephanie is a gifted cutter and she is hilarious. This will be the first time I have ever gone to the same salon twice. I will follow her whereever she goes. Truly amazing Pros: Best haircut I have ever had, very friendly Cons: none more

As an owner and team member of Sorella Salon & Spa, we try to deliver the best possible customer service and technically skilled designs possible. We realize that there are times when the standards we live by are compromised by time, vision or conditions out of our hands. We value customer service, technical excellence, passion and professionalism. We desire constructive feedback and the opinions of our guests and hope that each and every guest feels that we are striving to serve well. "Committed to improving lives, lifting spirits and indulging the senses of everyone we touch..." Jamie Reasy Sorella Salon & Spa Owner Pros: Aspiring to be the BEST. more

Have been there 3 or 4 times now since moving to the area. Each time tried someone new thinking I would get better service. But I noticed two things - 1) The hair cut itself was so very average I could have gone to a franchised hair salon that gives haircuts for under $20. 2) I was not greeted in a friendly manner akin to what others have said about them - no drink offered to me! Possibly because I am not fair skin or blonde? Instead they treated me like I do not speak or understand English!! No more benefit of doubt for them and I will not recommend them to anyone. more

The great services and customer service at Sorella are worthy of recognition. I work at Microsoft in Redmond and live in Issaquah so often go to both locations. I have never walked into either location without feeling welcomed and confident to change my look. I recently received a gift certificate from my husband for a facial (which I have never gotten before and was a little nervous about) and I loved it. Overall, I would recommend the salon for the great services. more

I have been going to Sorella in the Issaquah Highlands since I moved there in Dec. of 2006. Every time I walk in the door, I'm greeted with a friendly hello and "Can I get you something to drink?" I get so many compliments on my cut and color--it's amazing. I always tell my stylist to do what she thinks would look good and every time I walk away more than pleased. She encourages me to take risks (like going from blonde to brunette) and I'm always amazed with the results. All the stylists there are very competent--if my stylist wasn't available, I would have no problem going to someone else. I also love that they are a Bumble and Bumble exclusive salon (which means they only carry Bumble hair products) and I believe most of them have gone to NYC for advanced training at Bumble. I would also recommend going to Sorella for their signature facial--Erin is the best esthetician and makes me feel so relaxed and pampered, I feel like a celebrity! My face has never looked better and the products they use are amazing and not too expensive. All in all, Sorella is a fabulous salon! Pros: They are fabulous all around--great ambience, amazing cuts/color Cons: Make sure you schedule in advance, especially around the holidays. more

My haircut was great and the stylist fun to talk to. I am a guy and jump around to lots of different hair cutting places. I have been trying to find a place where I feel comfortable and cared for and Sorella is it. The staff at Sorella is very proffessional; my stylist had the skills for a great cut and did not wander off at any point. I have been to other saloons where the stylist just disapears for five minutes, but not here. The girls at Sorella were pros and they treated me great, even though I was a walk-in. Highly recomended! Pros: Location, friendly staff, personal attention even for a walk-in, great cut Cons: I wish they had more guy magazines in the waiting area. more

I had an amazing experience at Sorella...The ambiance of the salon was very elegant! From the moment I walked in the door I felt like I was being pampered. The staff really went out of their way to make me feel that I was special. My haircut and foils were the best part..I have had so many compliments about the color and style. I will never go anywhere else!! Pros: Ambiance!! Great Staff! Amazing Results! Cons: Availability with some stylists is limited more

I has a wonderful experience at Sorella Salon and Spa and would refer even my own mother! The technicians were fablous and friendly, and the salon itself is beautiful. It is nice to know that you can get fashion-forward, good quality styles even our own backyard. Pros: customer service, location, quality service more

I had a scheduled appointment with my card sitting in front of me, and I had been waiting for them to call me with my confirmation the day prior, it never happened. So I called them to confirm my appointment and the girls at the front desk had no idea who I was, and had no appointment scheduled for me that day, or any other time! The worst part of this was that two days later I had my ten year reunion... On the other hand, my stylist, Andrea is amazing, she does such great work and always has a big smile. She is well worth the money and I would reccomend her to anyone! Pros: Andrea, quality, greeted with a beverage choice Cons: misplaced appointment, poor organizational skills more