Sofa U Love

BUYER BEWARE! I ordered a chair from the HB location in October 2010. It arrived with damage to one of the arms. We sent it back for repair and it was returned in worse shape, there were cuts and abrasions in the leather from mishandling and they didn't even repair the arm. We didn't even take it home we had them send it back again for repair and they took forever. When they gave us back the chair, this time delivered to our house, it was obviously they took the same damaged leather and moved it around so that the damage was in different places, and on top of that, there was a part that the leather didn't fit quite right so they pieced it together like patchwork and there was a square of material sewn together with thread on the outside. I was horrible looking and definitely would have come apart over time. we took the chair back to the store because the delivery person wouldn't take it back, this was in February this year. It is now December and we still haven't received our money back!! I had bought a chaise lounge also, at the same time, which there was a problem with the cushion being the wrong size, it was measured wrong and didn't fit well on the chaise but we decided to fix it ourselves because of the issue we encountered with the chair we didn't trust them not to make the problem with our chaise worse. I wouldn't buy anything from this company, they don't stand behind their furniture as they claim to. Which was the reason we purchased from them in the first place! more

I ordered two identical sofas from Sofa U Love on 10/5/11. When they arrived, the quality was poor. The back cushions had 2 throw pillow cushions stuffed in each, and the dimensions were not what I had ordered. The padding on the back and sides of the sofas was sub-par and thin, making it possible to feel the frame through the fabric. They said they would make it right, and would remake the sofas. I decided to make the sofas a few inches shorter since they were going to remake them anyway. However, it took another 6 weeks, too many phone calls to count, and a number of visits to the store to get an answer as to what, if any, additional cost there would be. I finally got an answer of $200 per sofa, which I decided to pay to get furniture that better fit in my living room. (Personally, I don't think there should have been a charge at all given the poor quality assurance and the length of time this situation has stretched on.) The new dimensions were written up on 12/15/11, and I was told my sofas would be ready on 1/11/12 due to the holidays. We set an appointment time for that day for me to go to their warehouse to check the sofas before they were delivered. That morning - 20 minutes before my scheduled appointment, and as I was in my car driving to the factory - I heard from the sales woman telling me the sofas weren't ready. She told me she would call me that afternoon to let me know when they would be done. I never heard from her. I called the store this morning and they still can't give me an answer. I am a very unhappy customer, am beyond frustrated with them, and tired of spending time I don't have dealing with Sofa U Love. It is 3 months later and I still don't have the corrected furniture, or a date of when it will be done. I will update my review if the situation is resolved satisfactorily. In the meantime, I hope this review helps you make your purchasing decision, and you can judge for yourself whether you want to deal with the hassle of doing business with this store. more

These people are the worst! Liars and cheaters. I wish I have read all the reviews before ordering from them. It looks like I'm not the first person who had a terrible experience with Sofa U Love ( Sofa U Hate, but unable to return) The sofas are made of poor quality. The owner Johnny is unprofessional and unethical. I will never go back there, basically I have burned my money. more

fter searching all over town for a sofa and not finding what I wanted, a friend told me to go to Sofa U Love. I showed them a picture of what I had in mind and the designer at the Hollywood store (I believe, her name is Marina) helped me design a custom sofa that was exactly what I was looking for. And at such a reasonable price! I could not believe it. I got my sofa in 2 weeks when everywhere else said it would take 6-8 weeks or longer. Sofa U Love is the best place to get a custom sofa made for the best price! more

Very pleased with the overall experience. Very comfortable sofa and chairs, very nice style and great quality fabric. On each visit I have been treated very well. They are always very willing answer my questions, and have been very adaptable to my changes. They have also been very helpful in my developing my over all room look and style. more

I had bought a sofa from Sofa U Love many years ago and always loved it. We recently moved to a new house so when it came time to purchase a new sofa This time I wanted a sectional that was a little more modern looking but still comfortable. The salesgirl in the store was very knowledgable and extremely helpful.They helped me figure out the dimensions of my new sectional and even advised me on the color scheme more

My experience with Sofa U Love was a positive one overall. They have a Best Sofa and with latest designs They provide Beat Quality and at very normal price and there service is best in this industry. more