Soderlin Plumbing Heating & Air

Literally the worst customer service. We have been loyal customers for years and ignored the minor issues we had. We have paid this company over 20,000 for service they've performed over more than 5 years. Then last week had a bad experience. They came to fix 2 toilets and ended up not being able to fix either one and actually creating a new problem with one. They came and fixed the problem that they 100 percent created on one of the toilets. Then we asked them to check the other toilet since the problem did not appear fixed on that one and they outright refused to do it. Not only did they refuse but were incredibly rude and hostile at us for even asking. They have no customer loyalty and treated us horribly. Will never use them again. Has another company come out and fix it for us and they told us the person who fixed it last time made a mistake, which we already knew and Soderlin won't admit. more

Cons at work. Recently had a new A/C unit put in my house since last one quit working. What a mistake by having Soderlin put the system in. Along with the expensive price - now have air flow problems and duct work leaking water after installation. Instead of Soderlin coming up with a solution to the problem, they keep saying everything is working fine. I've owned the house for 8 years and have never had duct work leaking water and ruining my ceiling tile. In addition the 4th level is not being cooled effectively. The owner Jason said there's nothing they can do and will not do anything. I've since called another company to fix the problem Soderlin refused to fix. If you want a company that will take your money but not take responsibility for problems afterwards definitely call Soderlin. In addition for the technician Jeff to confirm lack of air flow to 4th level and failure to acknowledge the water on duct work is mind blowing. The Better Business Bureau and Angie's List have been notified. Payne the A/C company has been notified to the type of work Soderlin provides to there customers. $3800 mistake hopefully no one else goes through. more

I called Soderlin for air conditioning on the hottest day of the year. They were booked out like everyone else but offered to put me on a list incase they had an opening and even recommended getting on other companies lists in case they couldn't get there. Well they called with an opening with in a couple of hours and said they could squeeze me in. I met the techniciann Jeff at my house with in 30 min. Jeff found a leak in my system, repaired it and had me cool by dinner. He told me the price ahead of time and that didn't change even when he had to wait longer for someone to bring a part out to him. I was very impressed with Soderlin start to finish and will continue to call them for service. more

I will never hire Soderlin again. They are way too expensive. They replaced a simple water valve, which took 1 hour 40 minutes. The charge was $448 ($389 plus $59 trip charge). I called another plumber afterwards, and he quoted $150-180, which sounds fair. more

Soderlin has given us great service and great works for years. We've found them always to be responsive. We can always count on them to get to us quickly. Pros: Friendly service, quality of work Cons: Expensive, but what plumbing/heating/AC isn't? more

We asked them to move a small radiator while some tile was being installed, and to hook it up again later. Their workman charged $368 for 20 mins work and told us it would cost almost $500 dollars to put the radiator back again later. I paid him to move the radiator because the workman was here and it had to be done. While draining our water system, he turned the wrong valves and routed hot water to all the radiators in the house during the hottest day of the summer. Our air conditioner was fighting with the heating system for hours before we figured out why, we were unable to turn off the heat, and we were finally forced to turn off the furnace entirely (which heats our water boiler as well, so we had no hot water.) The next day I called them back to fix the problem and the workman said the circuit in our boiler was "bad". (I never asked him to check our boiler, he did it on his own.) When I said the circuit had been working fine so far, he said it was a "coincidence" it went bad that day and that it "might or might not work" if it weren't fixed. At that point our boiler was dismantled, we had no hot water, and in the end I ended up paying another $500 to install a new circuit. I did not call them back for the privilege of paying hundreds more to hook up the radiator again. I called someone else who was happy to do it for $150. Based on price and quality of service, I won't be using this company again. Pros: They arrived on time Cons: Price, service, attitude more

Soderlin was dishonest with me regarding the scope of a repair to my central A/C and charged me more than 3 times the industry standard, which was over $500 per hour for labor. When I realized that I had been seriously taken advantage of, I contacted Soderlin to complain. The owner essentially told me that I should have done more comparison pricing if I was concerned about whether or not their pricing was appropriate. So, my advice - BUYER BEWARE. These folks do not have any integrity and can not be trusted. Pros: None Cons: Dishonest more

I've had Soderlin do nearly all of my plumbing work in 2 different houses as well as a duplex. They are very reliable, they get the work done right the first time, and they usually finish when they say they will. Pros: Not Hourly Priced, Reliable, Quality more

We called for service on our water heater because it was acting up, service person said there was nothing wrong with the heater, but, we needed a filter on our main water line into the house for $679. Two and 1/2 weeks later, our "fine" water heater was completely dead. Now, when we absolutely needed a new heater, it was going to cost $1325. Had they told us that the first time, we could have researched other places and got a competeitive bid. But, when you need a water heater, there is no fooling around and wasting time! I have since looked on line for electric water heaters - Sears sells one for $250 - just a little difference. I would never Soderlin Plumbing & Heating again! I asked for more information on the heater and 3 weeks later I still don't have it. Cons: Liars, Expensive more