Sir Vac and Sew

Thanks guys! I am looking to have my vacuum repaired and after reading everybody's comments about the unsatisfactory customer service, I DEFINITELY will not be going to them! Thanks for the warning! Can anyone recommend a business that does repairs that is respectable and pride's themselves on customer satisfaction in the east Orlando area? Thanks! more

I called this place to find about their hours and the free estimates listed on the site. Rude, rude, rude. I ask: Do you do free estimates? She says: For what? I say: vacuum cleaner. She says: No. I say: But your ad online says free estimates. She says: We do give free estimates. I say: for what, you just told me no. She says: I don't have time to get into it right now. more

Not enough stars for this great little business! more

Took in Hoover carpet cleaner in April, 2010. Was under warranty since it was purchased Dec, 09 as Xmas gift. Hoover referred us to them as an authorized repair shop. Had to call several times to check on progress - half the time they said they would check but never called back. Said the part was on order. Finally called for pick up on June 16, 2010. Told me the work was a gift because the machine was not under warranty, because of when it was manufactured - having nothing to do with when I purchased it. Said they fixed it as a favor. When I asked for something in writing so I could follow up with Hoover and Amazon she told me they didn't give anything for warranty work. After insisting she hand wrote me a note on blank paper saying ""1 pump assembly"". After further insisting she added the name and address of store and signed her name. Service man who brought cleaner to car was friendly enough but lady in the office was rude and unprofessional. I have NEVER heard of a business that would not give you a reciept of some kind. I intend to alert Hoover so they will no longer refer to this business. The lady said she had explained everything to my husband which never happened. In fact she barely spoke to him when she took the machine. This was similar to the phone calls I had with her. If you are looking for the runaround you can get it at Sir Vac & Sew!!! Otherwise STAY AWAY. Pros: not worth keeping them in business Cons: No customer service, mis-information, pitiful practices more

I ordered a part that I've waited 6 weeks for. 2 weeks ago I called to cancel, but couldn't. I was told ""it shipped out the day before"" and they can't refund me. I just called to see if they can track it and she had canceled-the-order because I wanted a refund, but did not bother to refund me unit I just called. When I asked ""Why?"", she said ""you were going to refuse it."" My question to her, ""How can you cancel shipment when you said it had already shipped the day before?!"" Since she 'thought' I was going elsewhere, when was she going to refund my money! That tells me she had no intention of refunding until I called. I need to ""Remind"" them to refund a order they canceled ?!? Sorry, I can't do business or recommend a place that shady. I apologize to anyone I may have recommended them to in the past. Pros: 'Used' to have good products Cons: They could care less about the customer more

I have heard warnings about the customer service of this place. I don't know why the owner of my business decided to buy from there. I recall the owner of MY business being on the phone with Sir Vac & Sew months ago and you could hear hundreds of profanities being yelled out in the background. I was on the phone with them minutes ago and the lady used the word ""da**it"" three times. WOW...I'm BIG about great customer service, so this just disgusts me. Pros: Unsure... Cons: Too many more

This little hole in the wall family owned company takes the cake for the biggest rip off and rudeness award to date for me. I don't go around leaving feedback , but will make an exception in this case if it will save someone else from a horrible experience with these people! I can't imagine how they stay in business with the lack of customer respect and service. Word of advice; go anywhere, but HERE!! There should be a rating for no stars! Pros: ZERO Cons: HOW TO LOSE CUSTOMERS SPECIALTY! more

I love doing business at this store, my mother used to take me here when I was a child. I needed a new Steam vac and vacuum cleaner and I shopped everywhere. I finally found the best prices at Sir Vac in Fern Park. They put the machines together and taught me how to use them at no additional charge. I love my new Steam Vac and Vacuum. The upright is the most powerful that I have ever owned and the steam vac removed stains that I never thought would come out. Pros: Top quality merchandise for sale more

I have been doing Business with Sir Vac and Sew for almost 30 years and have always had excellent service. I purchase all my vacuums there and always enjoy the family atmosphere. My daughter owns a cleaning business and she is always impressed with the fast service of her vacuums and she says that they always have the necessary parts in stock. Outstanding Job Sir Vac and Sew !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Outstanding service, Outstanding!!!!!!!!!!!!!!! Pros: Fast Service Cons: Needs more Locations more

Looking to be abused by some aggressive owners? Then this is just the place for you! Along with servicing vacuums and sewing machines as a sideline, you can catch some live drama including obscenities being used, sign language on display, and every manner of bad business known to man at the local dump known as Sir Vac and Sew! You can't say you weren't warned! Pros: There are None! Cons: Worst Customer Service in Town! more

Dyson referred us here for our vacuum which was still under warranty and was giving off sparks. When we dropped it off we asked for a guideline on how long the repair might take. Instead of even attempting to answer us the surly woman there seemed to want an argument when we were just looking for some idea of a timeframe. She was incredibly rude, never answered our questions and even made fun of my husband when he called once to check on progress. I guess they feel that because Dyson refers repairs to them they don't need to be even remotely polite or business-like to the general public. I can tell you that I would spend $500 on a new Dyson before I would ever step foot in this shop of horrors again. more