Simply Mac

Employees are super helpful. Technicians know their stuff. If you have an apple product that isn't functioning correctly, go here, they'll take care of you. I've never been disappointed. more

Probably one of the less busier Apple stores in the area. High levels of customer service and friendly atmosphere. You can find all products you can like any other Apple store. The store is a bit small so watch for long lines and service waits for repairs or returns. That was the only real turn-off, but other than that, we'll recommend it, as we feel we've waited much longer at the Pioneer Square location! more

I bought a pair of headphones at the Mac Store 3 weeks and five days ago. The ear bud on one side came apart, making it unusable. I went on to their website to check their return policy, and the site says ""You should never hear the words: Cons: Service. Price. Do not stand behind what they sell more

WOW! I had one of the strangest issues with my computer. After visiting the Apple Store downtown with numerous visits to the ""Genius Bar"" I was left with no resolution. I made a last ditch effort to take my machine to The Mac Store with little hope. I was greeted by a smiling sales person who asked ""how are you today?"". With a woeful grin I said ""not well"" and looking at my bag with my ill computer. With a calm ease he asked me a few questions and took me over to the service counter. I was then greeted by a young fellow who asked more about the issues with my computer. He listened, asked and listened again. He then said ""I've run across this before"". I asked if it was bad and he assured me that it was a small issue. After all was said and done... It was a small issue. I won't go into details, But the issue was so minute that my multiple visits to the Apple Store seemed like a waste of time. more

I went to the Mac Store with an out-of-the-ordinary problem. I was trying to get a windows server with tape backup to be fully mac compatible (with BrightStor Computer Associates backup software). The issue was an odd ball, obviously. Jesse, the sales rep who helped me when I walked trough the door the first day was very helpful. He spent several hours helping me get my issue sorted out with the mac mini I had just purchased from them. I even had to come back the next day with the mac mini to try and get my BrightStore software working properly on the machine, and Jesse and the guy in the back in service put a great amount of effort into my issue. I insisted on paying something for their help, and they only wanted to take $45 for all their efforts. I paid the $45 and tipped the two guys modestly in cash (wish I had more bills on me at the time). I really like these guys for all their help, and I plan to buy my next mac from them too. Pros: above average staff effort, parking validation, locally owned more

We were faithful customers of the Computer Store for many years, spending something like fifteen-thousand dollars in the last decade alone. But the Computer Store has repeatedly chosen to show respect only when it suits them. Now, we only shop there when we have absolutely no other option, a result of Apple being so uptight about how it goes about effecting repairs and distribution. Pros: Only place for some Apple products Cons: Terrible Store more

This place is cool even though it is listed as Computer Store it is now The Mac Store! It is all about Macs. Ducky and Dan really helped answer all my questions and got help for the problems I was having with my machine. The service area only took a couple days to fix my computer and it was affordable. Pros: validate parking Cons: too many items to choose from more

These guys handled all my questions about Macintosh better than even the local Apple company store. I was impressed that someone actually said ""Hi"" to me when I walked in. If you are in the market for a new Macintosh or iPod this is the place. They also have a huge selection as well. If you go talk ask for a Dan they are GREAT! Pros: Good Pricing, Easy to find, Dan was Great! Cons: Very busy, Parking can be full more

Poor service, attitude not only to customers, but to each other, they need an age increase to add some maturity. Felt like I was in a high-school, bummer when it's business equipment, makes you sweat a little when handing it over to them for repairs... more