I went to the Mac Store with an out-of-the-ordinary problem. I was trying to get a windows server with tape backup to be fully mac compatible (with BrightStor Computer Associates backup software). The issue was an odd ball, obviously. Jesse, the sales rep who helped me when I walked trough the door the first day was very helpful. He spent several hours helping me get my issue sorted out with the mac mini I had just purchased from them. I even had to come back the next day with the mac mini to try and get my BrightStore software working properly on the machine, and Jesse and the guy in the back in service put a great amount of effort into my issue. I insisted on paying something for their help, and they only wanted to take $45 for all their efforts. I paid the $45 and tipped the two guys modestly in cash (wish I had more bills on me at the time). I really like these guys for all their help, and I plan to buy my next mac from them too.
Pros: above average staff effort, parking validation, locally owned
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