We recently had a wonderful experience with our kitchen remodel by SHI. This was a process that we took a lot of time to research, and we are very pleased that we chose SHI to use for the remodel. The initial bid was for cabinets to be stained, custom cabinet around a new counter depth refridge, back splash, granite counter top, removal of florescent box kitchen light, 12 can lights in kitchen and living room with new wall dimmer switches, under-cabinet lighting, in ceiling surround sound speakers , and finally painting the kitchen and living room. After some more thinking we also re tiled the fireplace and replaced our floors (hardwood, carpet and tile). Basically a whole downstairs remodel.
We signed the papers in June 2011, but we did not want to start the work until Labor Day time. We spent the summer time picking out all the materials so when the work was to begin everything was ordered and there would be no material surprises. We took our time picking it all out, matching the granite to backsplash and cabinet colors etc. (This was much harder than we had anticipated. )
Prior to the first full work day we had a few people stop by for measurements and the electrician, Charles came to mark for placements of all the can lights (we have a 2 story house so it was not so easy). The demo group of employees; Amador, Humberto, Tara, Charles also came to check out what type of layout and work was to be done. Tara was early and came in and started working even before her peers arrived, you can tell this team works together well.
Once the demo was complete any sheet rock that needed repair was done and the new paint went all the walls (Amador, Humberto). When the cabinets were stained the scheduling of the staining was very mindful of our family, we did not want the fumes in the house over the weekend, so they waited until Monday to start the spray to make sure as few people were home as possible. SHI also made sure to bring many big fans and let us keep them for a few days to keep the fumes ventilated from the house.
The 2 people that spent the most time at the house were Martin and Lonny. The tile guys- they did a fabulous job! Martin had some great suggestions on laying our backsplash and did a stellar job. Both Martin and Lonny laid the floor (travertine brick pattern with minimal grout lines), this took about 5 days. They were both always early to arrive and were very courteous to work with, very often keys were left out for them to come in and work in the house without any concern.
The custom cabinet is beautiful, though we did have a few concerns with its finished dimensions. Every time our concerns were discussed and the issue was resolved ASAP. Ventura, Carlos, Armanzo, & Adam were great to work with for the cabinetry and took the time to add the hardware and make sure everything was right down to the last day. This brings up the communication level: I give SHI a A+ on communication, Savannah who works in the office was our point of contact, is wonderful to work with. We received a daily phone call from her on how the work progressed and who and what would be happing the next work day. E-mail was our main form of communication, often with status pictures. Be sure and request that Savannah handles your build!
Overall I would not hesitate to suggest SHI to my family or friends. Top class operation. Workers who know their trade. All items handled in house (ie no subcontractors to worry about), plus all the workers were very accountable for the job they did and the company stands by their work!! We are happy and our downstairs looks fabulous, we cannot wait to use them on another home project.
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