Shield Cleaning & Maintenance Services Co

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295 Greenwich St Ste 527
New York, NY 10007

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(212) 372-7160
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Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Shield Cleaning & Maintenance Services Co - New York, NY
Reviews
( 16 )
( 1 )
( 1 )
( 1 )
( 8 )

Best

She worked straight through - I showed her where my supplies were and she took off. I was very satisfied and so was my husband who was home at the time. We will use your service...

Worst

I used Shield prior to Thanksgiving and was not able to be there to supervise the visit. I was disappointed by their lack of attention to detail. I found several areas that had no...

Super-ficial Cleaning 8/11/2011

Shields offered a "deep clean" service that cost multiples of per-hour rates from a typical cleaning service. The estimator came out and promises great things to come. But once the cleaning "pros" arrived, they were shocked at their employer send only two people for the job. Their idea of deep clean and mine were very far apart -- they did less than your average bi-weekly cleaner would do in 2-3 hours. Stove stain? They claimed it was not possible to remove until I showed them it required 15 seconds of scrubbing. Shields is a great way to overpay for a uninterested, mediocre subcontracted part-time cleaner. We had another company come out two days later because we were so disappointed. Carefully read any contract you sign with them, as the pros may claim "it's not specifically listed that I have to clean that." Spec out exactly what you want in complete detail if your foolish enough to use them. more

WORST SERVICE EVER!!!! 5/18/2011

I'm so mad right now I'm shaking... I called Shield Cleaning a week ago and scheduled two cleaning "techs" for 8 hrs (4 hrs each).. First of all they were late! Mind you my place was not furnished since i was moving furniture in the next day. I had dirty floors, shelves, bathrooms and appliances... should totally be doable in 8 hrs. The female tech decided she had a doctors appointment 2 hrs into the job and left leaving the other tech to pick up the hours. I payed extra for them to bring their supplies and had to step out 3 TIMES because they didn't have paper towels, clorox, or a toilet scrubber. Their mops are cheap and leave such gross residue on the floors. One tech even used the toilet water to clean off the mop.. I mean R U SERIOUS!!! Long story made short the other tech had to leave before his time was up since he had an exam leaving my place filthy. I was on my hands and knees more then half the time helping him. On top of it the supervisor, Lawrence, had the nerve to give me lip when i called to complain about his 1st tech leaving early. He told me he was going to come by at 3:30 to give me another assessment (like that would help) and showed up at 5pm. I had left my place already while keeping their vacuum and supplies ransom (until they lower my rate) since the one tech was dumb enough to agree and leave it since he was is such a rush and since Lawrence was supposed to show up "any minute".. My place is still dirty! Shame on me for getting them sodas and pizza.. seriously the WORST service experience on my life! more

_ 1/20/2011

I have never written a review before, but then again I have never experienced such bad service from a company. The cleaning is mediocre, at best, but the worst part is their customer service. Honestly there are so many other cleaning companies in NYC, save yourself the headache and find another one. Seriously, do not use more

TERRIBLE! 1/20/2011

I have never written a review before, but then again I have never experienced such bad service from a company. The cleaning is mediocre, at best, but the worst part is their customer service. Honestly there are so many other cleaning companies in NYC, save yourself the headache and find another one. Seriously, do not use more

Shaha was very good and very pleasant 12/18/2010

She worked straight through - I showed her where my supplies were and she took off. I was very satisfied and so was my husband who was home at the time. We will use your service again. more

good customer service, but . . . 12/14/2010

This was a one-off job and I hope to not need to call them again, but if so don't think I would. This is not based on the quality of customer service, which was very good, or the quality of the work itself, which was also good, but because the company didn't provide adequate safety protection (gloves, mask) for a worker who had to use paint thinner for hours on end to clean paint off of floors. I hired the company partially based on their use of environmentally-friendly cleaning products (which were not appropriate for this particular job) but as much as I don't want noxious chemicals getting in to the water supply, I also don't want to see them getting into a worker's blood stream. They need to better protect their workers. more

They did as little as possible - no real cleaning 12/13/2010

I paid the INSANE price to have them use their own cleaning supplies, but im pretty sure they didnt even use them. I needed a "move-in" clean. But when i looked over the cleaning job, I was extremely DISAPOINTED. The place was swept & the counter tops in the kithchen were wiped down, but i'm pretty sure thats where it ended. It was obviouse that the bathtub & the toilet were not touched at all & the Kitchen cabinets still had a sticky spot (and since this was a "move-in" clean, the cabinets needed to be cleaned) more

I used Shield prior to Thanksgiving and was not able to be there to supervise the visit. I was underwhelmed by their lack of attention to detail. 12/13/2010

I used Shield prior to Thanksgiving and was not able to be there to supervise the visit. I was disappointed by their lack of attention to detail. I found several areas that had not been dusted at all and I am pretty sure they did not vacuum the rug even though a vac was provided. Also, I asked that the blinds be cleaned and they were clearly not even touched. I paid for a 4 hour visit and it felt like I got about 2 hours of effort. I won't be using the service again. more

great experience 10/7/2010

I have had the pleasure of shield cleaning coming into my home to clean my three bedroom apartment. My home was a mess and know it is in good living conditions, The cleaner took her time and did an excellent job. I plan to use this company on a bi- weekly basis to maintain my home. I recommend anyone who needs a cleaning company to go with shield, there rates are also great. more

COMPLETELY SATISFIED 10/4/2010

MY NAME AND IS KEVIN PHILIPS DIRECTOR OF OPERATIONS AND MAINTENANCE FOR CAPITAL ONE BANK I CHOSED SHIELD CLEANING AND MAINTENANCE NINE MOUTHS AGO TO CLEAN A FEW OF OUR LOCATIONS AND MY BRANCE MANAGERS ARE VERY SATISFIED WITH THEY WORK. THANK YOU SHIELD CLEANING AND KEEP THE GOOD WORK UP more

Not recommended... 9/9/2010

Cleaners were 25 minutes late. Despite apartment being mostly cleaned by myself, they did not finish the work in the alloted 4 hours. Had to pay for an additional hour to complete job in a 2 bedroom apartment.Passive/aggressive staff. Did not wipe obvious finger marks off walls or around doorknobs until this was pointed out.\r Would not recommend this company at all. more

The Office is Still DIRTY! 8/31/2010

My company hired Shield cleaning to do a very in depth, thorough cleaning of our 2 floor office building. We specifically told them the areas we wanted cleaned but I guess it went on deaf ears. We opened our office on a saturday morning to ensure that no one would be in their way. But to our dismay, Monday morning our desks were still dirty, I myself, even had a big cup stain on my desk. There was dirt atop every picture frame, the floors did not look like they'd been shined like we asked, the kitchen floor was filthy, and dirt in corners that could be reached. It looked as if they cleaned everything that was noticeable like the windows and straightened everything else out. If that's what we paid for I would have rather hired a 8 yr old to do it for a cheap allowance. We were not satisfied, so we called them up to complain; and their response was cold. they did'nt offer to rectify the situation, ask any questions or even apologize, they simply did not care. Don't use this company if you value cleanliness, they dont care and the service is horrible! more

Best Window Cleaning Co in NYC 8/17/2010

These folks are the besdt - trustworthy, loyal, on-time, easy to deal with. I've been using them since they started and would never use anyone else. They are good, know how to get the job done right the first time and are very thorough. more

HORRIBLE HORRIBLE DO NOT USE 8/5/2010

DO NOT USE THIS COMPANY. I have never gone on the internet to write bad reviews, but this was such an awful experience. They did a move-in cleaning for me for $200.I was desperate, so decided to try them despite all the bad reviews I read (which they said they rectified, though I find it hard to believe). Layers of dirt remained as well as crumbs and food in the sink. The cleaning lady did tell me that there were areas that she couldn't clean, but I could do it with a (name cleaning product/tool).When I called to express dissatisfaction, Tom got incredibly defensive and actually began yelling at me while someone in the background fed lines to him.I explained that the company was responsible, and not the worker (who's likely underpaid and under trained). I actually got yelled at for this statement and the company did nothing to rectify. I'm fairly confident all the positive reviews are written by the company as they sound like infomercials. These people are inefficient, dishonest, and w more

Excellent Service 6/10/2010

I would like to thank you for your professional service. The cleaning service was impeccable. The cleaning person arrived on time and really made a difference in the way the apt. looked. I will definitely use you guys again and I've already started recommending to others. more

March 19 cleaning at 10 Beach St. 3/22/2010

I didn't really have a chance to thank Jonathan and Samuel for the great job they did this morning in the 10 beach St. studio. My friend and colleague Ken Moser had made all the arrangements and we were both delighted with the results. Please tell Jonathan and Samuel how much I appreciated their speed and thoroughness in getting the job done. Pros: Great company and will use them again! Cons: Don't have any more

Definitely a five star rated company!!! 3/15/2010

Definitely a five star rated company!!! Let me keep it brief and real with everyone: Pricing was affordable, customer service rep was very detailed, employees they arrived on time and were very proactive, professional and were dressed in uniform very impressive, the company was fully bonded licensed and insured and last but not least the service that I was provided with was immaculate. I RECOMMEND THIS COMPANY AND WOULD DEFINITELY USE THEM AGAIN!!! Pros: staff, pricing, service were all GREAT!!! Cons: none more

Shield Cleaning is a company i will continue to use. 1/5/2010

I was very pleased with the work that Shield Cleaning and Maintenance serviced performed in my house. They use products that are good for the environment and make my house as clean as can be. The workers are kind and courteous, and listened to what I wanted to be done in the house. The service was prompt and now my place looks 100% better. I would definitely recommend them for any cleaning service you have in mind. more

Shield Cleaning did a spectacular job. 1/3/2010

The cleaning was very pleasing; they arrive on time with all the cleaning supplies. The maid was pleasant & very professional. I would recommend this company to anyone. more

Best Cleaning Service in NYC 9/18/2009

Shield Cleaning did an incredible job to my apartment. They used Green products which had my apartment smelling great. The cleaning crew was very professional & polite. I would totally recommend this company to anyone. more
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Owner Message
  • Shield Cleaning and Maintenance Company was established on a simple belief that quality workmanship and open communication are the keys to true customer satisfaction. At Shield Cleaning and Maintenance Company, we strive to provide a superior level of cleaning and maintenance service, and a consistency that is reliable, flexible and understanding of the unique needs of our clients in New York City, including Manhattan, Queens, Brooklyn, Bronx, Staten Island, and New Jersey. Our experienced and motivated team excels in prompt and accurate communication to ensure that we always deliver more than expected. Our policy is to meet or exceed the expectations of our customers by supplying cleaning services that confirm to their specified requirements, on time, every day. We strive to be respected and trusted by our customers as being responsive and innovative, while providing cleaning services with the best value.

Additional information
  • Hours: M-Su 24hr
  • Payments: American Express, Master Card, Visa
  • Neighborhoods: Flatbush - Ditmas Park, Downtown, Tribeca
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