Shaver Service Ctr Of Austin

They seem to have vanished without a trace. I went to see if they would honor a repair warranty for work on my fiance's mixer only to find them gone. One of their neighbors said they packed everything and moved out one night. No forwarding info just gone. \r \r Now I'm glad I procrastinated on taking the mixer in.\r \r more

Beware of Shaver Service Center, this company is laughable!!\r \r They have had our coffee maker for 115 days and the repair was never completed.\r \r Our Saeco Spiderm Villa coffee maker stopped working and Philips has Shaver Service Center listed as a certified repair center. We dropped the coffee maker off on April 9, 2013 and was told it would take 1-2 weeks for them to diagnose the problem. After three weeks and not hearing from them I called in for a status update and was told that they had pinpointed the issue and it would take another 1-2 weeks to receive the parts and complete the repair. \r \r It's now August 1st and have called in every 2-3 week. Each time being told they are waiting on parts and the repair should be completed in another 1-2 weeks. Each phone call ended with ""I will call you back with an update"", but I never received an update from them, not once. It's worth mentioning that the owner is extremely rude and lacks any form of customer service, he's typically the one that answers the phone (when they decide to answer- this is another problem all together.)\r \r As a small business owner myself it's beyond me how a business with such disastrous service and support stays in business. After 115 days of waiting and repeated promises I decided to go retrieve our machine, as-is, still not working. No apology, no refund… complete nonsense. more

May 9, 2012 more

I have a heavy duty KitchenAid mixer which needed repair. I took to Saver Service on Nov. 18th and was led to believe it would be repaired prior to Thansksgiving. Long story short, finally on Janauary 6th I went and picked up my still unrepaired mixer and was charged $75 dollars - $50 upfront when they agreed to repair my mixer and another $25 for parts. They seemed unconcerned and stated that almost 2 months to repair my appliance seemed like a reasonable time. During the process they were unresponsive to phone calls and I had to make 30 minute trips to their shop at least 3 times to find out the status of the repair. I will never take them anything to Shaver Service to be reapired again, and I advise you to do the same. more

I am a contractor and have been buying Ridgid tools because of their lifetime warranty. Shaver is their repair center and has cost Ridgid the business. Dropped off a grinder with bad bearings in May. I was told two weeks to fix (seems to be their standard answer). It is now August and I just was told guess what? Two weeks longer. These guys are terrible and indiffert on the phone. STAY AWAY!!!! more

I took in my KitchenAid Mixer for a repair in Oct. It was supposed to be ready in 2 weeks. I called for months for an update, and was always told that it 'would be ready next week.' It wasn't. FINALLY in April, I received a call that it was ready for pick up. 5-6 months later and $70 - Brought it home, and it STILL does not work. more

This guys repaired my espresso machine for $150. compared to a new one that would cost me $750., it took about a month to get it back, but it was worth it. more

Took almost one month to fix my coffee machine. Called several times but never return my calls. They never update their customers. Don't take your broken item to them if you need it soon. It will take forever to fix your broken item!!!! I complained to them and they told me they did a favor for me to fix it in one month. more

They moved in November of 2008 to: 4631 Airport Blvd. Su. 119 Austin, TX 78751 Phone numbers are still the same. more