Severna Park Racquetball & Fitness Club

A have a special needs daughter ,Emily. She has a rare chromosome deletion, 2q23.1. \r This deletion results in her having a hard time socially and emotionally. Many of her disabilities have autism like behaviors. She needs to have a one on one support person with her at all times. The one on one helps her to function in the community. Because of her disability ,she will not participate without her one on one , nor should anyone want her to be without a support person assisting her. She is 32 years old and I am her legal guardian. Sadly, she will never be able to live on her own.\r When I first signed her up at the Severna Park Racquetball and Fitness Club, they were very kind and sensitive to her special needs. They told me they would be happy to work with me and my daughter. This meant that her one on one support person would be able to swim or walk on the treadmill with her.\r I was told today by Leah Larrieu that this would no longer be possible. I said this is not possible. I had already worked out the details when I signed her up just months ago. She was very rude and totally not supportive or willing to honor my original agreement. I asked to see her boss. Bob Dickinson the general manger came out after 15 minutes of waiting . He told me that the person who made the agreement with me is no longer with them.\r At this point I was feeling total disbelief . And said ""you must be kidding"" this is discrimination. His reply was, "" we are in the business of selling memberships, either she, the one on one, joins or she cannot work with my daughter. At that point I was feeling total frustration. I tried to reason with him. He told me he did not care about my daughter or the Providence Center,which is her day provider.I took my phone out to record what he had just said . He refused to speak saying that if I didn't like it get out of the club. He filled out a form and shoved it in front of me, releasing me from my one year contract. I was so upset that I did not want to sign anything. He refused to give me the paper to take home. He walked out of the room and left me sitting there in total disbelief.\r At this point I feel like I should have some recourse. But I am at a loss.\r There are plenty of other clubs. But this is just wrong!\r It is hard enough to raise and care for a special needs daughter, but I feel totally disappointed with the treatment that I received today.\r \r \r \r \r Sent from my iPad more

I have been a member of SPRFC for over 30 years. I have always found the staff to be helpful and friendly. The fitness trainers are helpful and knowledgeable. The racquetball facilities are the best in the area. The only negative I see, is the hot tub in the men's area has been out of service for too long.I more

Every once in a while there is an opportunity to pass on a wonderful experience. Being a leader takes a special kind of talent. Its knowing how to provide just the right balance of discipline, motivation and guidance and that's what the Aquatics Director of your pool has done for our grandchildren. They had four weeks of swim lessons and we were thankful we chose the right swim club with the best staff. Thanks again for being in our community. Pros: Kind and careing more

Been there with kids for their swim lessons, and to sum up my experience since last 5 months: RUDE and kid intolerant. The director of pool area is one lady with big mouth who would pick up on kids for nothing. I am very disappointed and would not enroll for further sessions. Stay away from this place if you can! more

Went in today with toddler in stroller to inquire about a new membership. Was greeting by towering monument of stairs that wouldn't accommodate us to enter. So, we circled building, passing the handicap spots in the front (why they are there, I cannot fathom), and found a ramp in the back. Now, the whole reason we went was because they have childcare. The back entrance was to the pool which was highly chlorinated and the fumes were getting to us. They had to get someone from upstairs to come downstairs to help me and give a tour. I bit the bullet and carried my 25+lb.toddler around with me as I got a really simple tour. They don't seem to want to cater to those with children or to handicapped people either. I guess disabled people only use the pool and weights? How unfair is that?The childcare facilities are small but the price is cheap only 8$ a month. Not much in there but TV and a few toys. Was very clean though, to the point that I smelled disinfectants as soon as I walked in.Sorry more

1. The evening manager yelled at me for checking in the appointment book to see what time my appointment was. The book was lying out on the counter and no one around to help me. She said it was confidential information. I am married, and wasn't trying to pick up anyone #, I just wanted to know what time my appt was for. 2. When my membership came due, I left several messages for the book keeper to call so I could renew my payment plan. Never returned my calls. It is ashame because it is a local club and would be convenient to go to. I drive to Big Vanilla in Arnold now even though I live near the SPRFC. I will say that all the trainers were really great, especially Kevin - helpful, caring. more

My husband and I went into the SPRFC to inquire about the facilities and rates and we were treated very poorly by the staff. We live about a mile from the club so it would have been a great place to exercise but we felt that the person who showed us around didn't care whether we joined or not. The place also seemed really dirty and dingy but that might have been because of the renovations. We have had seceral people tell us how great it was but I just didn't see it more