Serjeo

I am a financially challenged graduate student working with a very limited budget and trying to buy something nice for my fiancee. I was lucky enough to inherit a diamond, so I was really just looking for someone to set it for me. I visited Serjeo on my own about five times and went in twice with my fiancee (she lives out of state). Serjeo was more than happy to help me work out my logistical difficulties, and he made absolutely sure that I understood innumerable little details about diamonds and the properties of different kinds of metals. I never felt even remotely pressured to spend more money than I wanted to (in fact Serjeo tried to sell my fiancee on a cheaper design than the one she wanted!), and even though he wasn't selling me a diamond he spent a lot of time and effort making sure we got exactly what we wanted. He made us both feel extremely comfortable and at the end of the day I got something that was custom made for the price of something that would have been pre-fabricated anywhere else. It is abundantly clear that Serjeo is passionate about jewelery, I heard tips from him that I didn't hear anywhere else (I visited all the standard places like Joseph Gann and Freedman) , and his prices are more than reasonable. I would recommend checking out a number of places before settling on a jeweler (it is an educational experience if nothing else), but Serjeo is the best one in the area. Just be sure to call before showing up because he isn't always in the office and it is seems to be a one man operation. Pros: Vaue, Expertise, Comfortability Cons: None that I can think of more

The quality and selection of jewellery at Serjeo is excellence at it's best. Each piece of jewellery I tried on was unique and well made. The effort and detail they put into their pieces is quite visible, even to the untrained eye. No matter your style I think you will find something to choose from. A great expert jeweler. more

When we decided to get married, my girlfriend and I visited several retail and wholesale jewelers and were disappointed with the selection and service they had to offer. She (my girlfriend) was looking for something outside of the norm and we weren't able to find it in the cookie-cutter selection most stores and wholesalers have to offer. I was looking for excellent service (which is extremely lacking in the retail stores) and value. Serjeo not only met both of our expectations but exceeded them. The experience left us confident that the ring Serjeo would craft would be exactly what my girlfriend had envisioned. Serjeo is not just a jeweler; he's an artisan and a great businessman. We won't hesitate to use his services again. more

Serjeo is a great guy and I can not believe that there is any better palce to buy your ring!!! I went to about twenty place and was not happy until I meet Serjeo. WhenI brought my soon to be wife to get the ring sized perfect ,,,,she was even more impressed by him!! Can not be topped Pros: Everthing is custom Cons: None more

Serjeo is the best....best client service, best prices, best quality. You'd be crazy to go to any other jewler. I was referred to Serjeo about 3 years and am so thankful!! At our first meeting, he spent 2 hours with my husband and I - educating us on EVERYTHING anyone want to know about diamonds. It was unbelieveable...I was so intrigued and we felt well informed when the time came to make the purchase. Serjeo was (and still is!) always available for questions and advice. He advised me on the style of wedding band that would look best with my engagement ring...I get comppliments on it all the time. I have since referred a co-worker (who purchased diamond earring for his wife), my mother (who purchased diamond earrings and a diamond pendant, and also had jewlery repaired), and my sister (who purchased diamond earrings). All of his pieces are custom made with unbelieveable precision...he can make anything you can imagine come to life. Call Serjeo and make an appointment - I guarantee you will be glad you did!!!!! Pros: Quality, Value, Client Service Cons: NONE!!! more

As I was shopping for rings I found that nearly every jeweler had nothing but glowing reviews for the person they ended up buying from. I think people put enough time and thought into a big purchase such as jewelry that they are generally pleased with what they get. I worked with about 10 different jewelers in the boston area before picking one. I met with serjeo several times. He had some nice stones, but he didn't have nearly the selection of diamonds that other jewelers had. Every time I went in he would remind me that he has access to $20 milllion worth of diamonds and that all the other jewelers were buying diamonds from him. However, he would present me with only a few stones and tell me that they were all that were available. Each time, after narrowing down the choice to one stone, he would tell me that it just came in and that there was another store or another customer that was going to buy it later that day but that he liked me and wanted to sell it to me so if I let him know within a few hours or in the next day he would hold it for me. The first time I semi-believed him, the times after that I realized it was most likely a weak sales technique. He also must have told me about 100 times during each meeting that he was better than everyone else because he wants me to be a long time customer. I believed him the first time, didn't need to be continually reminded. I ended up going with a jeweler that was comparably priced but was able to present me with 3 times as many options. If you know exactly what you want I would reccomend giving him a call and seeing what he can produce, otherwise I would say there are other options in the same building that are able to give you many more choices. Pros: Same guy you buy the stone from builds the ring for you. Cons: Limited selection more

I found Serjeo on citysearch after already purchaisng another ring and decided I might as well see some other options before it was too late to return it. Serjeo was patient, extremely knowledgeable, sensitive to my limited budget and very skilled in helping me articulate what I really wanted. I quickly returned the other ring. In the end, we came up with a design that you cannot find at any other jeweler and was within my budget. Everybody loves it! If you have had the disappointing realization that most jewelers carry nearly identical rings and are hopeing for something with personal meaning, try Serjeo. Pros: Customer service is incomparable. Cons: None. more

I recently purchased diamonds from Serjeo. You must set an appointment with him so he can work with you one on one and I have to say that it was a far more positive experience than I ever thought possible. I was never rushed and never felt forced to buy. I too was somewhat ignorant but after 30 minutes with him, I was much more educated. I would recommend him to anyone!! Pros: Customer-service, Quality more

After an unsuccessful attempt at buying a ring online (I bought a ring that was far too big and had to return it...), my fiancee and I decided to make an appointment with Serjeo. Like many first-time diamond buyers, I was afraid of getting pushed into buying an ugly or completely unaffordable ring... Serjeo put us at ease immediately and explained all the basics. We compared diamonds of different sizes and grades, and then looked at the diamonds on a few settings. Serjeo also used a photo of a ring that I provided to suggest a design. We never felt pressed to buy a ring that was out of our budget, and the result delighted my fiancee. We will return soon for wedding bands! Pros: custom design, attentive to customer, affordable solutions more

I recently purchased an engagement ring from Serjeo. First of all, the comments about Serjeo's customer service are real. I contacted Serjeo over the phone to set up an appointment, and during the phone call we discussed what exactly I was looking for in the ring. For some issues, I was relatively ignorant, but Serjeo helped educate me. When I came in, he presented a range of options within my budget. I could both see and understand the differences, as Serjeo will patiently explain diamonds in general and specific stones in detail. The finished ring is absolutely stunning. I am extremely satisfied with the process and service Serjeo provided, and my fiancee absolutely loves the ring. more

After much reviewing and research my boyfriend and I went to see Serjeo for my perfect engagement ring. The first time we met with Serjeo we received a lesson, not a sales pitch. He educated us in detail, with props, the differences between diamonds, and rather than push us to buying a piece he told us to take our time..What kind of jeweler says that? One that knows customer service and quality. We left Serjeo's with information and the knowledge that we had just found our jeweler. I had my ring custom made by Serjeo and he helped us find the perfect diamond within our budget, NOT OVER IT! I can not express how appreciative I am because I had just about given up on "my perfect ring". Thank you Serjeo! We have found our jeweler for years and years to come! Pros: Informative, Customer oriented, Attention to detail more

I had previously had bad experiences with the jeweler I used in the past so had spent quite a bit of time looking for a reputable jeweler who made high quality pieces. After visiting and speaking with several that had been recommended, I ultimately chose Serjeo because of his great demeanor and willingness to work with me to create pieces I would be happy with. Serjeo spent HOURS with me to design my wedding and engagement rings. I appreciated all of his creative suggestions and was impressed with his knowledge and his fantastic customer service. I am THRILLED with my new rings and would recommend Serjeo to anyone without any reservation. more

My fiance and I had the best experience with Serjeo in finding the perfect engagement ring. We shopped all of Boston and found no one as honest and tallented as Serjeo. He was the most professional and intelligent jeweler that we had met with, he sat us down for 2-3 hours and told us everything there is to know about purchasing a diamond and his prices were extremely reasonable and beat anyone else's around. The quality of work that you receive from Serjeo is like no other, hand carved and absolutely perfect!! I've never seen another ring like it, absolutely outstanding and unique!! I would highly recommend him to anyone!! He is the best!!! Thank you so much Serjeo, Kim & Greg more

We found Serjeo on citysearch and having just moved to Boston. Instantly we were impressed with his demeanor and his sincerity towards his work. At the appointment he was never pushy or rushed. He let us take our time with each stone and showed the diamonds with a white background and from different viewpoints. Later I found out through my own research this is the true way a loose diamond should be shown. We left feeling happy with our purchase only to call him later that week and ask if he could have the ring ready one week earlier than originally scheduled. He honored the request without any question. When we picked up the ring it was more beautiful than we had anticipated. We would highly recommend Serjeo to anyone without hesitation. He is a true artist and respects his work and customers. He will always have our business. more

I went to see Serjeo before any other place thanks to the Citysearch reviews and he encouraged me to go and shop around and then come back before I make a decision on a jeweler. The more places I visited the more I could appreciate Serjeo's work quality flexibility and honesty. He spent about 3 hours with me teaching me about how to critically look at diamonds and stay within my budget at the same time. The finished engagement ring was absolutely stunning, my fiance loves it and we are both extremely happy with the entire ring-buying experience from Serjeo. Pros: Attention to detail, Very attentive more

I went to Serjeo asking for an appraisal on a ring which I am trying to sell. Rather than simply taking my money and drafting an appraisal, he recommended against it saying it would be a waste of my money on something I intend to sale anyways. Instead he machine polished and cleaned the ring, took professional photos of the ring, helped me write an online ad, and told me how much I should expect to get. He met with me for FOUR HOURS one on one... all this without asking for money. When he says he wants to make you a lifetime customer, he is not just blowing smoke. He means it. I read a review posted in February 2007 saying that his reviews seem "fishy." I felt I needed to come back and edit my review in response. If you haven't been to see Serjeo, don't post a review. If you have, odds are you'll understand why he gets the reviews he does. Pros: Honest, fair, talented, personable. He takes pride in his work Cons: With all things in Boston, parking can be a trouble. more

I have been looking fo a diamond for about six months, No jeweler/store answered my questions with examples to show me how to answer them myself, with the info I got at serjeo I was not only to make up my mind and watch my diamond get set on to the mounting!! Thank You SERJEO. Pros: Honest, Informative, Great prices more

My fiance and I were still new to Boston when her engagement ring fell off her hand!!! A heart attack later, we found it and went to work looking for a Jeweler immediately. Luckily we found Serjeo on Citysearch. He resized the ring while we waited and watched him work in his private studio. We were so impressed with his service we bought a diamond from him and were given the most wonderful tour and advice about the diamond world. His expertise and artistic eye are both impecable. He is very thorough from the beginning to the end of the process and works to accomadate his clients in any way possible. His attention to the most subtle detail of character is priceless and will have us returning to him for years to come. Pros: Expertise, Price, Location more

Talk about service!!Awsome experiance, Loved getting answers right away!!!and my ring was exactly what I imagined!!!!Thanks serjeo!! Pros: conveniant, great parking, rela more

Unbelievable service!!!! I got to watch my ring while it got set in the mounting!!!! more