Serenity Dental - Lutz

I have been a patient at this clinic for about 5 years paying cash in full at the time of service. The last visit I used my new dental insurance requesting Serenity Dental to verify all the services/procedures to be conducted prior to being seen as covered 100% with my insurance. I signed a detailed treatment plan with each procedure stating it was covered 100% per their insurance verification. Come to find out, the clinic did a generic verification and assumed coverage, then stuck me with the bill. They have refused to work with me. The owner hung up on me no less than 5 times (and I was calmly asking her to listen to my end of the story when she continued to speak over me). The same clinic owner refused my right to speak to the doctor several times stating ""He will not speak to you"". They submitted by balance to a collection agency and have reported my credit. If you chose to go (which I have no complaints with the doctor's care) be SURE to have EACH dental code verified each visit. more

Think about twice before wanting to use this dentist or you will have to go through lots of pain and unprofessional dental work.. I was a patient for almost five years at this dental practice, only did regular cleaning and had no problems until I had the bad idea of having done a treatment by Dr. Natash Patel. The treatment went awful, it should have taken only two months or less, but lasted a year and a half, very painful, and unprofessional finish. The treatment created more problems including rut canals I should not had to go through, Dr. Patel damaged perfectly good teeth to try to make the bridges I needed in place. It appeared he wanted to do good on his mistakes, so I acepted his offer to repeat the treatment, unfortunatelly not only was more painful but he fallow the same pattern leaving me in the same boat and not taking responsibility for it. He has a good explanation for everything, however when a doctor does not listed to his patients specially a dental treatment one can end with sub-par dental work like I did. Dr. Patel will not accept his work is wrong simply because if it is his mistake cost goes before his patient?s needs and satisfaction. We were left with no other alternative but to start legal action. Search for a professional and caring dentist or you will end with the same headache. more