Second Time Around

I have used Second Time Around about three times in the past two years as a consigner. It is always a disaster. One time the store lost two designer pieces but for one of the lost pieces, they paid me. The other was ""lost"" and they are not responsible for lost items. OK, I figured I would have donated it anyway. Recently, a different STA lost two items, found one (I NEVER saw this item on the floor btw) and refused to compensate me for the lost, designer blouse even though it was in their records. Both stores have a dreadful, sweaty odor and, are jam-packed. I can see why some people appreciate these stores for the occasional good deal, but I am surprised they can stay in business with their really low consignment fees, inefficient system and unhelpful staff (although they are usually friendly in that ""I smile at everyone"" way). I will never consign with them again. I will either find a better operation or donate my items, just to avoid this experience. I tried! more

i consigned a bunch of high end designer clothes at this location and had the worst experience of my life. i was Baffled by the incompetence of the employees, manager and tech support. i dropped off my clothes and was told i could go home and register my account online and check to make sure the items were priced appropriately- after 1 week and 3 e-mails to tech support as well as 1 phone call to the store manager- i was finally able to sign in to my account only to find that my most valuable items were sold for next to nothing. and then i was to get a percentage of that number. - for example a Ted Baker winter coat with a fur collar valued at 250.00 was sold for 48.00 and then i was credited 19.20 to my account. as well as a shirt that was priced at 24.00 was ""accidentally"" sold for 6 dollars and i then was credited 2.40 for it. for those prices i would have rather donated the items to a homeless shelter. after 1 month of consigning- and several mistakes involving my clothes being sold for next to nothing- i decided i was done with this company, so i went in to the store to get my remaining items , only to find that 3 had been "" lost"" i was told that i would be mailed a check for my sold items, and now 3 weeks later i call to see what is taking so long, and they accidentally did not send out the check... at this point i asked for the regional managers name and phone number. i am Disgusted with the treatment that i received from the store manager Jessica, as well as the fact that she refused to give me a phone number to their regional manager, and hung up on me. anyone interested in consigning i suggest go to THE GARMENT DISTRICT or THE BUFFALO EXCHANGE. they pay 40% cash immediately when you drop off your clothes or give a 60% store credit... for the full value of everything you consign... - no chance of things "" getting lost "" or an item that is in their store for 8 days being accidentally sold for a 70% sale. Pros: deceptive, rude manager Jessica Cons: incompetent employees. rude- fraudulent more

I love to frequent the STA on Newbury and the other Boston locations. They are a fun and one of the nicer consignment places. Everything is so well marked and they always have good sales. They have a wide selection of clothing meaning lots of sweaters, knits, pants, skirts, dresses, shoes, etc. You can find labels from the unknown to Gap, Banana Republic, Brooks Brothers, Ralph Lauren, Prada, Dolce, etc. What I don't love is that they don't always have the best turnover of clothing. It's not like a regular retail store where they get deliveries weekly. So if you are a big shopper you may be sifting through the same stuff more often. But that's why it's so great that they have a lot of stores. I'm bummed out when I do find something I like and it's not in ""sellable"" condition in my opinion - oil stain, minor tear, too many fuzz balls, too faded, etc. So I'm surprised they would accept those items to sell, but maybe because of the economic times they are having a tougher time too? Overall I would always recommend the STA as one of your shopping places. Some of them even have new boutique items... -Dealia Pros: well orgranized, nice staff, range of labels, sales Cons: turnover of clothing, condition more

After bringing in a large group of clothing , I called ahead of time to make sure that I could walk in, get a check and collect the unsold items at the end of the sales period they set up. The person on the phone tThey give you the runaround on getting your money‎‎ old me ""No problem come on in we are ready for you"" more

The accessories here are fabulous. The staff is friendly and the location is close to all the other shopping downtown and on Newbury. Good place! more

I've gotten deals here. The store @ Exeter on Newbury is the best one. Put it this way...I got a fab Petro Zillia skirt for $20. Be patient & pick thru the racks. If you sign up & donate clothes, you earn $$ on the sale. Pros: deals, brand names, location Cons: narrow ailes more

poor service and quality. I would not recogmend visiting this company. more