i consigned a bunch of high end designer clothes at this location and had the worst experience of my life. i was Baffled by the incompetence of the employees, manager and tech support.
i dropped off my clothes and was told i could go home and register my account online and check to make sure the items were priced appropriately- after 1 week and 3 e-mails to tech support as well as 1 phone call to the store manager- i was finally able to sign in to my account only to find that my most valuable items were sold for next to nothing. and then i was to get a percentage of that number. - for example a Ted Baker winter coat with a fur collar valued at 250.00 was sold for 48.00 and then i was credited 19.20 to my account. as well as a shirt that was priced at 24.00 was ""accidentally"" sold for 6 dollars and i then was credited 2.40 for it. for those prices i would have rather donated the items to a homeless shelter.
after 1 month of consigning- and several mistakes involving my clothes being sold for next to nothing- i decided i was done with this company, so i went in to the store to get my remaining items , only to find that 3 had been "" lost"" i was told that i would be mailed a check for my sold items, and now 3 weeks later i call to see what is taking so long, and they accidentally did not send out the check... at this point i asked for the regional managers name and phone number.
i am Disgusted with the treatment that i received from the store manager Jessica, as well as the fact that she refused to give me a phone number to their regional manager, and hung up on me.
anyone interested in consigning i suggest go to THE GARMENT DISTRICT or THE BUFFALO EXCHANGE. they pay 40% cash immediately when you drop off your clothes or give a 60% store credit... for the full value of everything you consign... - no chance of things "" getting lost "" or an item that is in their store for 8 days being accidentally sold for a 70% sale.
Pros: deceptive, rude manager Jessica
Cons: incompetent employees. rude- fraudulent
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