A friend at work recommended Sears, boasting about how easy it was to set the appointment, that there were no hidden fees, that the service was always very professional, and that her carpets always looked great. I'm so glad I listened! I set the appointment online and before long, a representative called who was able to actually CUT my cost without giving up anything! The day before the appointment we were given a time window and the day of we were notified the tech was en route. Joseph R. was very professional, knowledgeable and well-spoken. He explained the processes, compared options and let the service and product speak for itself. We are so happy with our carpets and the experience!
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