Sears Carpet Upholstery & Air Duct Cleaning

I totally satisfied with the technicians and service representative. more

The Sears team did a great job! They called before they came. They were on time. They offered additional services. They showed us a "before & after" area during the cleaning process. They cleaned up the work area and left us as very satisfied customers. We would recommend Sears Carpet Cleaning and will use them again in the future. more

I am satisfied with the service. Easy to make an appointment, good timing. Thank you Edgard and Carlton. more

On time, thorough, and very professional with wonderful results! more

Anthony was very professional and was able to assist me with what I needed in regards to getting my carpets fresh and clean. Great guy nice job! more

Let me start by saying I have 3 young children, 3 GreatDane dogs, 12 year old carpet, and it hasn't been professionally cleaned in almost 5 years (I have a Bissell Big Green Deep Cleaning Professional Grade Carpet Cleaner that I use about every 9 months to a year). I found it very easy to call Sears and make an appointment to have my carpets cleaned. Sears was able to come out on the day and even the time that I requested. The technician was very professional and explained the process and the possible results to me. I truly wasn't expecting the carpets to come out almost new looking. He was able to get almost all the spots out. It looks absolutely fantastic. I'll definitely use them again. more

Carpet looks great!! Thanks Josue for the helpful carpet cleaning info. Will use your service again. Your service was a lot cheaper than Stanley Steemer. more

The guys were very professional. They were quick. They were great!! Most important is the carpet looks beautiful again. Thanks more

Craig Oldfield was very king and professional in the performance of his job cleaning our dryer vent that goes out through our roof. Craig was even able to advise me as to the problem with the dryer that was not working properly after the first vent cleaning. Our Sears dryer technician, Sarah W., was then able to come out and fix the dryer properly. Once the dryer was working correctly, Craig came back out and recleaned the dryer vent (30 day warranty, so no additional charge!). I really appreciate Craig's pleasant personality and helpful information. We will continue to use Sears for our appliances/repairs, as we have for decades, due to the excellent service received by Craig and his associate Zachary C. I also recommend utilizing the Sears protection agreements on appliances, as these have saved us hundreds of dollars on any maintenance/repairs needed. Many thanks to the fine technicians mentioned for their great work! more

Patricia G. was very infuriating during the process. She repeatedly interrupted me and gave misinformation. She would repeatedly tell me a tech is only available 9-11 in the morning (the time customers usually work their own jobs ) and they don't' have pre-schedule although she later told me a tech's schedule was booked or not for a day. She also hung up on me, yelled over me, and called a tech to leave my house because the "tech couldn't sit around and wait an hour" for my wife to arrive, when it was the tech that arrived an hour earlier than our scheduled appointment. My wife ended up wasting her time trying to rush home from work to no avail. I requested several times to speak to the general manaer Macario, but she would not let me. She also said she would not leave a message for him. I found a way to leave message any way through Sears corporate to Macario and he never bothered to call me, the customer. This was a very poor customer service experience and I would not want to use this location again. Weeks before I spoke with Macario before, but now it seemed like he was dodging me, the customer to resolve a service issue. It felt very fake and disingenuous. more

Josue recently cleaned one of my main family romm rugs, and I thought he did a great job! He was very thorough, professional, and walked me thru the entire process. He did a great job and I would definately hired him back! more

The carpet was being cleaned on behalf of my mother and she was very pleased with the results.The team did an amazing job. Very knowledgeable about the service. more

Lamont was very professional, cared about the job he was doing, was prompt and did the job in a timely manner. more

The Sears specialist, Ronald C., that cleaned our carpets was very professional, very personable, very neat and knew his task as demonstrated in the performance of his duties. I would not hesitate to have Ronald C. to clean my carpets again. more

New carpet was not cleaned properly. Normal traffic area still looked the same. Awful! Will not ever use Sears again, you are better off calling KIWI or someone else...better job and a whole lot cheaper. more

very pleased with the service. more

Edgar and zack came out to my house to do the airduct cleaning let me tell you i was amaze with the job they did i couldnt ask for anyone better im so happy awsome job guys more

I would definitely use Sears Carpet Upholstery & Air Duct Cleaning service again. They cleaned my carpet and tile and did a great job! Professional, thorough and timely. more

The team were efficient, professional and pleasant. They answered all my questions, did a great job and worked well together. more

I have already done this.. more