Scrapbook Land

This store need to revamp & just get a new staff minus the saggy old dinos & thick neck thumb face counter girl more

i absolutely LOVE this store! the girls are always helpful and friendly! the crop space is spacious and available to use free of charge during normal business hours! i went in recently to work on my pages and was told i could stay until 11 pm free of charge because they stay open late on fridays if they have 5 or more people sign up. i picked up a claendar and one of the girls also told me that their "crop deluxe" is now free! they host it one saturday a month from 10am-10pm. this is a no-frills, down to earth type store! no snooty people here! i have been super happy and never dissapointed! Pros: great customer service, great variety of paper and cardstock! Cons: closed mondays more

I hate to write a bad review but after reading previous comments I decided that it wasn't only me recieving horrible customer service. I had gone in their before & had a great experience. I was helped out by whom I thought was the owner. I later found out she (it was 3 different girls that always graciously helped me) was only an employee, but here is the kicker . I found this out by simply asking one othe new employees what had happened to the other girls, she then called out a manager /owner who decide to interrogate me on how I had know the previous employees. I told her I was a customer & had mistaken one of them/all of them for the owners, since they were their 24/7. I assured her it was not because they had told me that they were the owners. I only asked because they had agreed to help pick out paper for a project. I felted humiliated by her attitude. She then went to the counter & called someone the whole time staring at me . The part that I understood from the conversation,as it was completely in spanish, was that the other employees had someone asking about them. After that I bolted & never turned back. I did call to complai only to be hung up on.So if you enjoy bad treatment SCRAPBOOKLAND is the place for you. Cons: Awful Customer Service more

I was very disappointed by the customer service. This is the store very near by where I live. The first time, I got into this store to buy some paper supplies to do the job for my clients , the total amount of purchase was about $17.00, I wanted to pay off by credit card but the manager(store owner) said to me with cold tone: "you don't have money to paid off the only $17.00? so why you come here to buy? you have to pay $17.00 by cash!!". I felt very embarrassing in front of all her workers in the store. Second time of purchase, I found the spcifc paper I want in the store but they have only 2 left, they said they can place a rush order for me, I can receive it within 2 days, so I turned down my project just want to wait for that paper but after 2 days I didn't hear any feeback so I called more than 5 times to check my rush order status but douln't get any result. The first time I went to the store to pick up my order, they gave me wrong paper(different color and weight), I went to the store but they gave me wrong quantiy again, fifth time....with very bad and rude attitude. it is not recommended to go to this store. I definitely will not use their services/products, they are very unprofessional to this business. There are many other businesses who have excellent customer service and are glad to bring in new business. Cons: Poor customer service Cons: Poor customer service more

Scrapbook Land has EVERYTHING for your scrapbooking needs. I live in Chino, and although there are several local stores, I will drive the half hour to get there! They have a large variety of paper, stickers, and a great selection of quickutz.. They also have plenty of tools, kits and offer a 20% discount when you turn in your spending card, which is a big plus. This is the only store I will go to for my scrapbooking supplies! The staff is also extremely friendly and helpful, well worth the trip! Pros: Centrally located, customer service, product selection Cons: Closed on Mondays more