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Businiess name:
Scrapbook Land
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Review by:
citysearch c.
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Review content:
I was very disappointed by the customer service. This is the store very near by where I live.
The first time, I got into this store to buy some paper supplies to do the job for my clients , the total amount of purchase was about $17.00, I wanted to pay off by credit card but the manager(store owner) said to me with cold tone: "you don't have money to paid off the only $17.00? so why you come here to buy? you have to pay $17.00 by cash!!". I felt very embarrassing in front of all her workers in the store.
Second time of purchase, I found the spcifc paper I want in the store but they have only 2 left, they said they can place a rush order for me, I can receive it within 2 days, so I turned down my project just want to wait for that paper but after 2 days I didn't hear any feeback so I called more than 5 times to check my rush order status but douln't get any result. The first time I went to the store to pick up my order, they gave me wrong paper(different color and weight), I went to the store but they gave me wrong quantiy again, fifth time....with very bad and rude attitude. it is not recommended to go to this store. I definitely will not use their services/products, they are very unprofessional to this business. There are many other businesses who have excellent customer service and are glad to bring in new business.
Cons: Poor customer service
Cons: Poor customer service
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