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Businiess name:
Scott Nissan
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Review by:
citysearch c.
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Review content:
I brought my car there about a yr ago to have the radio repaired. It took 3 times of bringing it back before I went to another dealer. Each time I brought it in I was told that a new part would have to be ordered & it would take 10 days. I would pick up the vehicle only to find the radio not working. I brought my car in b/cof an accident & asked them to look at the radio while there. They my car for 6 wks (2 wks longer than expected) & still did not look at the radio. Instead of working w/me & apologizing, I was yelled at. I switched dealers & got the part in 3 days. I've had no further problems.
After I switched dealers I ran into the owner of Ardmore Nissan. We spoke & I decided to give it a second chance. 2 days ago I completed an online form to have an oil change & brake inspection. The form asked of the problems & days I could come. I received a call from the service advisor. He asked why I needed to bring in the car & when . He kept asking the same questions, which was frustrating. He was upset I wanted to bring the car in at 10am; when I agreed to 9am he said 10 was ok.
At 9am I received a call from the service advisor. He asked if I was bringing in my __ (wrong car); I corrected him & said yes, in an hr.
I got a call from the advisor later. He explained what was wrong & told me I had to pay for the estimate. I understand there are times when this is necessary, but I believe I should have been notified BEFORE continuing with the estimate so I could opt of it. When he told me what was wrong I said "thank you. I need to have a second opinion." He berated me about getting a second opinion. Sarcastically he said "second opinion?" & told me if I went anywhere else they'd put in wrong parts & I'd have problems in the future.
Throughout the ordeal he also tried to sell me addt'l services I didn't want. I kept explaining I only wanted an oil change & estimate but I was constantly badgered.
I gave this dealership a second chance and regret doing so.
Pros: Convenient location
Cons: Customer service, service department
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