Saugerties Furniture Mart

Horrible customer service. They claim to sell high quality furniture when mine arrived damaged several times. Most recent time it arrived damaged Jonathan told me I was stuck with what I have and that they did not want my business anymore. Found the builder and he said he would be more than happy to repair or replace the item, but I would have to go through the store. The store refused to assist me any further. These bad reviews are correct. Stay away from this merchant. FAR AWAY!!!!! more

By far the worst customer service. They do not stand behind their furniture or customers don’t waste your hard earned money very frustrating. more

I recently bought a sofa bed/loveseat and Tiffany style lamp, I purchased a few pieces years ago and was impressed with the great service and high quality of their Made in US furniture. I love my beautiful loveseat/sofa bed and lamp. A three-generation family owned business, you couldn't find nicer people to deal with and they have great customer service. No junk from China here. Today when the most well-known furniture brands are trading in on their former good names, it's nice to know there is a place to buy good quality made in the USA furniture, they even have beautiful, custom pieces handcrafted by the Amish. This store is a local treasure. more

After buying 3 nightmare inducing mattresses over the past 5 years I took a friend's advise and I went to Saugerties Furniture Mart and for the past 2 weeks I have been sleeping better than anytime in the last 5 years. They were the only store that had flippable mattresses and even though they were very busy both times I went to try mattresses they were very helpful and knowledgeable and they never pressured me. They delivered the mattress just when they said they would and their delivery personnel were very professional and careful getting the boxspring up my twisty stairs without scratching the walls. more

BEWARE!!!! STAY AWAY...IT"S NOT WORTH THE UNPROFESSIONAL CUSTOMER SERVICE!!!! BEWARE!!!! STAY AWAY...IT"S NOT WORTH THE UNPROFESSIONAL CUSTOMER SERVICE!!!! I received a message on my answering machine from Russell stating that I must call him back by 6pm that evening if I wanted to receive my deposit back from the order of the night tables. When I returned his call, Russell was as unprofessional a person as I have met in my 54 years. He said that before he would take my credit card information to return the deposit "You will wait until I am through with you" He proceeded to curse at me holding me hostage if I wanted my 200.00 back. When I started to share with him that had he called the company when I had asked in December, we may have decided based on the information about the company to get a different set, he refused to take any responsibility. When I became frustrated with the way he was treating me I said "I refuse to accept your disrespectful, unprofessional manner", he said he didn't care and if I wanted my money back I would have to listen to him. I told him he really needed some training in customer service, he told me he had been in business for over 60 years. I will never return to Saugerties Furniture Mart for any reason. I hope that others heed my warning and do not support such unprofessional behavior. BTW here is what their website says about Customer Service: Our courteous Customer Service Reps are available to address any concern you might have regarding your furniture order. Our job is to ensure that you are a satisfied Saugerties Furniture customer and that your furniture meets industry quality standards. Should you have a question about your furniture purchase, please contact us at the number above. more

My husband and I had a wonderful shopping experience at this store. I love that the furniture is all made in the USA and the quality is excellent. The selection was huge and fabric/color choices was extensive. I would definitely recommend them to anyone! more