Sandy Springs Toyota Service Dept

This place is horrible! At one time it was a trust worthy place to get your vehicle serviced. Not anymore! Nicole, Kim and Andy Phillips, to name a few are some of the worst people in the automotive industry. I have already filed complaints through dealerrater and the BBB and have made some contacts to Atlanta media outlets to have some investigating done. Will sell services that you either don't need or you will need after there technicians purposely break things. This place needs some new ownership and some new managers and advisors. These people are horrible and disrespectful. Beware if you are a woman or senior citizen...they will screw you every chance they get. BOYCOTT SANDY SPRINGS TOYOTA!!! After reading some reviews, I think there are a lot of naive people that bring their vehicles in and are not really sure what is ACTUALLY GOING ON! Do yourself, your sanity and your bank account a favor and DON'T GO HERE! more

This review pertains to the service department exclusively. My Corolla was recalled last fall. I contacted the service department and an employee by the name of Kim assured me the part was in stock and he could fix my car that day. I took the car in, reminded Kim of what I needed and waited in the lobby for about 2 hours. After that time lapsed, Kim informed me that I needed $800 worth of work on my car. I stated that I could not afford that at this time and was only interested in the recall. He stated that I owed $50 for a diagnostic test. I conveyed my confusion, as I was only there for the free recall. He then told me that they did not even have the recalled part. I was stunned considering I had been so clear regarding my needs. He insisted I pay the $50 and when I calmly questioned this he handed my paperwork to someone else and said ""here, deal with her."" I ended up having to speak with the head manager. The manager was the only redeeming part of the whole experience. He did empathize with me and waive the diagnostic fee. I just want to post this to prevent anyone else from having such a trying experience. I would advise you to avoid working with Kim if possible. more

i had been to several toyota dealerships and all the prices seemed to be within a couple of hundred dollars so i chose sandy springs toyota because i liked my salesperson and i loved the facility it seemed like a first class operation!!!! i plan to return to buy another car for my wife next year. more

I have driven Toyotas for the last 17 years & I have always had them serviced at the dealership. I make a point of making a personal connection with my service manager. Some have been good & some not so much, but none of them can even come close to Nicole DeLaigle. There is no one else in the city that I would want to work with for my 2006 4Runner. \r \r Nicole is the most thorough & honest service manager I have ever worked with. I never feel pressured into unnecessary service. She makes sure my 4Runner is always running right & I have never had to bring my truck in for service outside of the normal 5,000 mile checkups. \r \r And while I only see her every 5,000 miles, she remembers my name. She knows that my wife is pregnant. She knows that my dog is crazy. And she knows where I grew up. My point is that Nicole is more than just a Service Manager, she takes the time to get to know her customers on a personal level. \r \r In an industry where people believe that dealership service departments are only out there to fleece the customer, Nicole blows that theory out of the water. I would not only recommend her to anyone who owns a Toyota, she is a big reason why I would buy another Toyota. Pros: Courteous, Helpful, Honest, Friendly, Great Communication more

to whom it may concern, Mrs. DeLaigle is the most proficient and business acclimated person in your service department. She always tell you exactly what type of service your vehicle needs and never suggest a service that is not needed at that particular time. She is always on top of her job by letting you know when you need to return for your scheduled maintenance and everything you need to keep your vehicle up and running as it should. In my opinion, she deserves a job upgrade from Assist. Mgr. to the next highest level. Sandy Springs Toyota could use a lot more like her in you service dept. She is very people oriented, she greets everyone with a smile along with an awesome attitude. Kudos to Nicole, keep up the fantastic work. Pros: The best and most prefessional person in service Cons: N/A more

Danny Pistillo (Service manager) has been upfront and honest with me since day 1. It's not all that convenient for me to get out there sometimes, but it's worth it knowing that my cars will be service properly and my questions will be answered. Pros: Outstanding Service, great prices (even for a Land Cruiser) Cons: I only wish the dealership was located close to my house more

I have been a Toyota owner for years and have good success with service. Several years ago I found Nicole Delaigle as a service adviser that is second to none. I will follow her anywhere in this city to make sure my vehicles are properly taken care of. Pros: Prompt, Courteous and straight forward. more

I've been going to Nicole Delaigle for the past 5 years and she has always provided honest and reliable service. She is the best service manager there! more

I have been having cars serviced at Sandy Springs Toyota since my wife and I purchased them there in 2006. It is a pleasure having Nicole De'Laigle handle the service and maintenance. She not only knows the cars, she can explain them in understandable terms. more

I have been a customer of Sandy Springs Toyota for a number of years, with my service being handled by Nicole De'Laigle. She's responsive, professional and friendly. And as one multi-tasking mom to another, I wouldn't go anywhere else! When my dashboard lit up like a Christmas tree right in the midst of the holidays this year, Nicole got my car in and out as quickly as possible - fixing all my problems with a smile - and providing a car for me to drive while mine was in the shop. Particularly important since my dad was in Intensive Care and I was needed on both sides of Atlanta at once! Thanks, Nicole and Sandy Springs Toyota! I'm your customer for life! Pros: Super responsive personal service from Nicole De'Laigle more

I went to Nicole when I had a Toyota years ago and have recently returned with my new car and still get the same great service I did years ago. She is friendly, quick and knowledgable and really looks after me. I highly recommend her! more

Nicole is knowlegable and efficient. She has been my customer agent for many years. She is the best. Joe C. Pros: excellent service more

We would not take our 4Runner to anyone but Sandy Springs Toyota based on the professional and courteous service we have receved from Nicole Delaigie. She makes sure our service is performed in a timely manner and with no suprises when it comes to the dollar amount. She checks on her custmers and if there are any problems, she handles them promply. She returns all telephone calls and treats you like a ""friend of the family"". Pros: Nicole Delaigie-the greatest service rep Cons: None to my knowledge more

I actually look forward to routine service appointments at Sandy Springs Toyota.! The service department is staffed with friendly, efficient personnel. The waiting area is large, clean, and comfortable with toys and tv. The shuttle service is reliable and responsive. The work is superb. Pros: a remarkable service advisor and service dept. more

I just helped my mother purchase a Sienna Limited 2010 from the Sandy Springs Toyota and Todd Churco was our salesman. He did an excellent job assisting us in selecting our car and he spent considerable time putting our deal together. He is truly professional, repectful, and a joy to work with. He even delivered the car to my Mother in Perry Ga. I will not hesitate to contact him again with any future car purchases I will have. Sincerely, D.Peterman Pros: Intelligent, Courteous, Professional more

Service Representative Nicole De'Laigle is the reason I use Sandy Springs Toyota to service my 2008 Tundra. She is consistently attentive to make sure my truck is running in top condition. She asks good questions and listens to my requests. I highly recommend this dealer for servicing your Toyota. more

Every time I have the occasion to visit Sandy Springs Toyota, whether for scheduled maintenance or to address a service problem, Daniel Pistillo, my Service Manager, always does an outstanding job for me, and never, NEVER, takes advantage of the opportunity by charging me more than what is absolutely necessary to get the job done. If his team can fix it without replacing it, they do, and i can't tell you how much I appreciate that. Pros: Excellent service without long waits, great value Cons: No drawbacks more

For at least the last ten years, my toyotas have been entrusted to Nicole Delagle at Sandy Springs toyota. She is thoroughly familiar with Toyota vehicles. She advises me of my vehicle's condition and helps me make an objective analysis of services that are needed and services that are NOT needed. more

I am a long time customer of Sandy Springs Toyota. Nicole Delaigle has always been prompt, curteous and honest with me about my car. Her knowledge of vehicles along with her pleasant personality make it easy to conduct business with her. She has always kept me informed when my car is being serviced and there are never any unpleasant surprises. She makes me feel like family. I can honestly say that Nicole is the best service advisor that I have ever had. Pros: Friendly, Honest, Knowledgeable and Responsive Cons: Haven't had any more

I have been taking my Toyotas to Nicole for almost 10 years and I would not trust anyone one else with my car. Her impeccable customer service always makes my trips to the service department easy and painless. She is extremely knowledgeable about my car and very honest. I completely trust her and respect her opinions. Furthermore, I have referred her to several people and will continue to send anyone her way. In a nutshell, SHE IS AWESOME!!!! Pros: She is very helpful and fair Cons: There are no drawbacks more